Shake Shack - Penn Station

Great - but closed, permanently. Shake Shack in Penn Station's last day was today, Monday, January 25th, 2021. I spoke with a number of staff there this evening, who told me they are all being reassigned to other 'shacks', so nobody is losing their job, but that the excellent Penn Station location is closing permanently, tonight at 10.

Stopped by to grab something to eat on the train but I literally had 8 min left until my train left. The cashier in the front assured me I would get my meal on time. 2 mins before the time of my train departure, my meal is still not ready yet. Before I could even asked, the front cashier and the guy moving orders back ran to the back and rushed my meal out. Thanks to both of them, I caught my train right before it closed the door. To the crew who worked the afternoon shift today,...read full review

5 employees on site 1 taking the orders, 2 making the food and 2 walking around. Two times in a row I missed my train because they couldn't be bothered to pretend they cared about the customers. I don't think you need 10 minutes to give out a burger when I am the only customer in the store. I am sorry and I feel awful for everyone who is affected by the current situation, but these particular people do not care. I am aware that they don't make a lot of money but don't forget that...read full review