I ordered a premium sandwich and they gave me the wrong one. I went back in and explained they gave me the wrong sandwich and the ladies had a fit. They made another one but it was cold and refused to warm it up as it should be and not cold. I never will come back to this location. One of the employees said maybe we should have dropped her food on the floor. $6 wasted in the trash. Thanks a lot guys!
Atmosphere: 1
Food: 1
Service: 1
joanne callahan
Fast food fast. Tasty too.
Atmosphere: 3
Food: 5
Service: 5
Ja Nai
I Ordered a vanilla bean coolatta and ended up with blended up ice and milk that I could have made at home. How do you miss the main ingredient that provides flavor….and terrible staff! They always have attitudes no matter what time of the day it is…won’t be returning being how there’s always an issue!
Atmosphere: 3
Food: 1
Service: 1
David Acciari
12/10/23 11am. Workers forgot a sandwich after a 1/2 hour wait in drive through. Went in and was greeted after another 5 minutes with attitude, after another 5 minutes the food was just about thrown at me.HORRIBLE SERVICE, rude girls, never again.
Food: 1
Service: 1
Gregory Rohrs
Just ordered a regular hot coffee and a box of assorted munchkins at the drive-through. They gave me a lukewarm pumpkin spice latte and a box of plain. Smh.
Service: 1
Faith Ruckdeschel
My daughter likes this location because so far they're the only ones who get her coffee right? It's a miracle when she doesn't need to go back in and HAVE to ask them to remake it? A few years ago she worked at D&D(and was excellent at her job. U know ur doing something right when customers ask for "U" to make their food and drinks, but also because ur sweet/respectful towards them) and she definitely knows when not enough caramel or sugar have been added to her coffee.....but it's also not as if it's free, because we do get charged for our little extra goodies and condiments, added to our drinks and food.
Atmosphere: 5
Food: 5
Service: 5
Jessica
Went threw drive thru and just ordered a coffee. One girl made it and put it on counter. We waited a few mins n seen it just sitting there. The girls weren’t doing anything then she finally grabbed it and handed it out the window with a nasty attitude like I inconvenienced her !!! Just wow !
Atmosphere: 1
Food: 3
Service: 1
Laurie Stephens
Just had tea, didn't have hot chocolate as I don't drink coffee.
Atmosphere: 4
Service: 4
Melissa Jenkins
Their coffee☕ always makes my day!
Atmosphere: 5
Food: 5
Service: 5
Luci C.
This Dunkin is the slowest. Save yourself 20+ minutes and go elsewhere.
Busy talking with each other.order was wrong when I mentioned it she said it was right.not in the mood to argue.lost a repeat customer.
Atmosphere: 1
Food: 4
Service: 1
Just tumblr
Staff is rude, gets orders constantly wrong, was ignored for 10 minutes at the counter.
Atmosphere: 1
Food: 1
Service: 1
Rosario Rinaudo
Sat in the drive thru waiting for our order to be taken, just to be ignored. Not even acknowledged. What a way to treat paying customwrs
Kenny Dine
I had come out to Rochester for a summer internship, and we chose this location to eat breakfast every morning for about 2 weeks. The food really wasn't emaculant, but I was trying to keep my expenses down. The people inside were very kind and the service and food were quick. Managed to get a free donut on national donut day, I don't know if it's because they liked me or not, but it definitely made my day. If I find myself in town again, I would like to stop by just to see how things are going. Very nice and clean for a fast food place. (Kayla ⭐️⭐️⭐️⭐️⭐️)
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Donuts
Michelle Singleton
Horrible customer service waited 10 minutes in line and no one came to take my order all the employees walking by looking .I rate this place a negative -10 horrible atmosphere no one said good morning or I Will be right with you smh never go to this establishment again they have no customer service etiquette I walked out and
I ordered a premium sandwich and they gave me the wrong one. I went back in and explained they gave me the wrong sandwich and the ladies had a fit. They made another one but it was cold and refused to warm it up as it should be and not cold. I never will come back to this location. One of the employees said maybe we should have dropped her food on the floor. $6 wasted in the trash. Thanks a lot guys!
Atmosphere: 1
Food: 1
Service: 1
Fast food fast. Tasty too.
Atmosphere: 3
Food: 5
Service: 5
I Ordered a vanilla bean coolatta and ended up with blended up ice and milk that I could have made at home. How do you miss the main ingredient that provides flavor….and terrible staff! They always have attitudes no matter what time of the day it is…won’t be returning being how there’s always an issue!
Atmosphere: 3
Food: 1
Service: 1
12/10/23 11am. Workers forgot a sandwich after a 1/2 hour wait in drive through. Went in and was greeted after another 5 minutes with attitude, after another 5 minutes the food was just about thrown at me.HORRIBLE SERVICE, rude girls, never again.
Food: 1
Service: 1
Just ordered a regular hot coffee and a box of assorted munchkins at the drive-through. They gave me a lukewarm pumpkin spice latte and a box of plain. Smh.
Service: 1
My daughter likes this location because so far they're the only ones who get her coffee right? It's a miracle when she doesn't need to go back in and HAVE to ask them to remake it? A few years ago she worked at D&D(and was excellent at her job. U know ur doing something right when customers ask for "U" to make their food and drinks, but also because ur sweet/respectful towards them) and she definitely knows when not enough caramel or sugar have been added to her coffee.....but it's also not as if it's free, because we do get charged for our little extra goodies and condiments, added to our drinks and food.
Atmosphere: 5
Food: 5
Service: 5
Went threw drive thru and just ordered a coffee. One girl made it and put it on counter. We waited a few mins n seen it just sitting there. The girls weren’t doing anything then she finally grabbed it and handed it out the window with a nasty attitude like I inconvenienced her !!! Just wow !
Atmosphere: 1
Food: 3
Service: 1
Just had tea, didn't have hot chocolate as I don't drink coffee.
Atmosphere: 4
Service: 4
Their coffee☕ always makes my day!
Atmosphere: 5
Food: 5
Service: 5
This Dunkin is the slowest. Save yourself 20+ minutes and go elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Busy talking with each other.order was wrong when I mentioned it she said it was right.not in the mood to argue.lost a repeat customer.
Atmosphere: 1
Food: 4
Service: 1
Staff is rude, gets orders constantly wrong, was ignored for 10 minutes at the counter.
Atmosphere: 1
Food: 1
Service: 1
Sat in the drive thru waiting for our order to be taken, just to be ignored. Not even acknowledged. What a way to treat paying customwrs
I had come out to Rochester for a summer internship, and we chose this location to eat breakfast every morning for about 2 weeks. The food really wasn't emaculant, but I was trying to keep my expenses down. The people inside were very kind and the service and food were quick. Managed to get a free donut on national donut day, I don't know if it's because they liked me or not, but it definitely made my day. If I find myself in town again, I would like to stop by just to see how things are going. Very nice and clean for a fast food place. (Kayla ⭐️⭐️⭐️⭐️⭐️)
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Donuts
Horrible customer service waited 10 minutes in line and no one came to take my order all the employees walking by looking .I rate this place a negative -10 horrible atmosphere no one said good morning or I Will be right with you smh never go to this establishment again they have no customer service etiquette I walked out and
Atmosphere: 1
Food: 1