If I could give this place a zero rating I would. The staff is very incompetent and disrespectful to their customers. They told us when we ordered the Tres Gorpes, that the small plater comes with 2 pieces of meat, 2 pieces of cheese and 2 eggs with the mangu. We waited 30 minutes for our food. Got home to see that there was only 1 piece of each. This is not what we were told and paid for. So we went back and told them about the mistake (calmly) and instead of rectifying it for us and owning up to it, the owner or manager (lady with blonde short hair) got loud with us and said “that’s what it is and I don’t give a crap about what you were told when you purchased the food. You can leave now.”I’ve never been to an established that talked to their customers that way. And the food wasn’t even that good. It was super salty. I would never go there or recommend this place ever again.
Atmosphere: 1
Food: 1
Service: 1
Kimberly
I have been to Lola’s many times for Mangu, however my recent visit to Lola’s I had the worst experience I have ever encountered at any restaurant I’ve gone to in my life. The owner ( I guess that's who she is) is TERRIBLE at customer service. I had ordered 3 dishes of the mangu and I was told it would have 2 pieces of cheese, 2 pieces of salami, and 2 eggs (which is what it’s been in the past) and when it was packaged there was only one of each. I said I was told there would be 2 pieces of each which is why I bought it. She said “I don’t really care what you were told. This is what you’re getting”rather than own up and rectify what seemed to be a simple mistake on their part. I waited 30 minutes for food that wasn’t what I was promised.It raises a lot of red flags when someone in the food service industry lies so blatantly to a customer rather than fix the issue and speak to them with such disrespect.In addition she is obviously racist, because whenever a person of Spanish decent came in she was so nice and welcoming to them and a person of Spanish decent ordered the same exact thing as me and got 2 pieces of each like they were told. As soon as I walked in with my issue she was extremely rude and nasty and raised her voice at me.The food is very salty and expensive & given the experience I just had, you can bet I will never go back there and I do NOT recommend it to anyone. If you go there and haven't had a bad experience, things may seem fine until you encounter an issue, and then you'll see their true colors. If I could give them 0 stars on the review I would, especially when it came to customer service. You just don’t treat your customers like that, or any person for that matter. That has been my experience with Lola on the grill.
Atmosphere: 1
Food: 1
Service: 1
Flashy Stunna
Didn’t expect the food to be so good & the service was great , definitely going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon Dinner
angel50 evil50
Quick service ,good quality and quantity!
Atmosphere: 5
Food: 5
Service: 5
Nini Marte
Definitely a place that I would never return to and which I do not recommend I ordered three different dishes and they didn't taste like anything the mangu had no flavor it seemed that they just boiled it and they mashed it had no flavor. The chicken was really bad, it didn't have a taste either, it's like they only make the food without any flavor or seasoning. Those who are in the kitchen were Mexicans in a Dominican kitchen, they have Mexicans to pay then less. The lady who attended us was very unpleasant, she spoke to us with a terrible service attitude.Definitely a place that I would never return to and which I do not recommend. I ordered three different dishes and they didn't taste like anything. The mangú had no flavor. It seemed like they just boiled it and mashed it. It had no flavor. The chicken was very bad and had no flavor, it's like they just make the food without any type of flavor or seasoning. Those who are in the kitchen were Mexicans in a Dominican kitchen, they have Mexicans to pay less for it. The lady who served us was very unfriendly and spoke to us with a terrible service attitude.
Atmosphere: 1
Food: 1
Service: 1
Ricky J
Great place!
Atmosphere: 5
Food: 5
Service: 5
Rubin Lopez
They should allow food to be mixed for a small up charge rather than having to order a whole entire meal. I wanted to put spaghetti in the yellow rice since they told me I have to wait 20 minutes for the other rice to be done, ordered the spaghetti anyways but for someone who doesn’t have enough money to make two orders a small 1-2dollar charge would’ve been fine
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pastelitos
HWNY 506
Absurd wait times while the 70 yr old BBL boss lady ignores customers and puts ice on her lip injections.
Atmosphere: 2
Food: 2
Service: 1
Julio Alvear
Delicous food at fair price, great nutritional juices. All take out, no dining in.
Atmosphere: 4
Food: 5
Service: 4
23RD PRECINCT COMMUNITY COUNCIL
The food is great but the service and owner are not the best.There UBEr and Grubhub orders are even worst drivers get there and have to wait 30mins or more for a simple order.
owner is very disrespectful and very abusive, I don't recommend this place
Atmosphere: 1
Food: 1
Service: 1
Marlene DeJesus
We have been ordering from Lola’s since we moved to westchester years ago. Her food never disappoints and I live that it reminds me of my abuelas home cooked meals. Everytime we have friends and family over we order from Lola’s and everyone loves it. When the time to get catering for my baby shower I looked no further thanLola’s there was more than enough food for everyone and not only did everyone at my shower loved her food but everyone took food home! Great customer service great food!
Atmosphere: 5
Food: 5
Service: 5
may9950
The food was absolutely delicious!! There wasn’t everything wrong with the food.
Atmosphere: 5
Food: 5
Service: 5
Katherine DeJesus
We had a large order for our baby shower and Lola delivered. Everything was fresh and was delivered with the utmost care and dedication. We had her food multiple times and her quality and service are unmatched.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastelitos, Cookies Snacks, Traditional Mofongo, Sopa De Pollo Chicken Soup, Eggplant Dish, Pepper Steak, Grilled Chicken, Ribs, Steak, Salad, Chips, Salmon Dinner
If I could give this place a zero rating I would. The staff is very incompetent and disrespectful to their customers. They told us when we ordered the Tres Gorpes, that the small plater comes with 2 pieces of meat, 2 pieces of cheese and 2 eggs with the mangu. We waited 30 minutes for our food. Got home to see that there was only 1 piece of each. This is not what we were told and paid for. So we went back and told them about the mistake (calmly) and instead of rectifying it for us and owning up to it, the owner or manager (lady with blonde short hair) got loud with us and said “that’s what it is and I don’t give a crap about what you were told when you purchased the food. You can leave now.”I’ve never been to an established that talked to their customers that way. And the food wasn’t even that good. It was super salty. I would never go there or recommend this place ever again.
Atmosphere: 1
Food: 1
Service: 1
I have been to Lola’s many times for Mangu, however my recent visit to Lola’s I had the worst experience I have ever encountered at any restaurant I’ve gone to in my life. The owner ( I guess that's who she is) is TERRIBLE at customer service. I had ordered 3 dishes of the mangu and I was told it would have 2 pieces of cheese, 2 pieces of salami, and 2 eggs (which is what it’s been in the past) and when it was packaged there was only one of each. I said I was told there would be 2 pieces of each which is why I bought it. She said “I don’t really care what you were told. This is what you’re getting”rather than own up and rectify what seemed to be a simple mistake on their part. I waited 30 minutes for food that wasn’t what I was promised.It raises a lot of red flags when someone in the food service industry lies so blatantly to a customer rather than fix the issue and speak to them with such disrespect.In addition she is obviously racist, because whenever a person of Spanish decent came in she was so nice and welcoming to them and a person of Spanish decent ordered the same exact thing as me and got 2 pieces of each like they were told. As soon as I walked in with my issue she was extremely rude and nasty and raised her voice at me.The food is very salty and expensive & given the experience I just had, you can bet I will never go back there and I do NOT recommend it to anyone. If you go there and haven't had a bad experience, things may seem fine until you encounter an issue, and then you'll see their true colors. If I could give them 0 stars on the review I would, especially when it came to customer service. You just don’t treat your customers like that, or any person for that matter. That has been my experience with Lola on the grill.
Atmosphere: 1
Food: 1
Service: 1
Didn’t expect the food to be so good & the service was great , definitely going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon Dinner
Quick service ,good quality and quantity!
Atmosphere: 5
Food: 5
Service: 5
Definitely a place that I would never return to and which I do not recommend I ordered three different dishes and they didn't taste like anything the mangu had no flavor it seemed that they just boiled it and they mashed it had no flavor. The chicken was really bad, it didn't have a taste either, it's like they only make the food without any flavor or seasoning. Those who are in the kitchen were Mexicans in a Dominican kitchen, they have Mexicans to pay then less. The lady who attended us was very unpleasant, she spoke to us with a terrible service attitude.Definitely a place that I would never return to and which I do not recommend. I ordered three different dishes and they didn't taste like anything. The mangú had no flavor. It seemed like they just boiled it and mashed it. It had no flavor. The chicken was very bad and had no flavor, it's like they just make the food without any type of flavor or seasoning. Those who are in the kitchen were Mexicans in a Dominican kitchen, they have Mexicans to pay less for it. The lady who served us was very unfriendly and spoke to us with a terrible service attitude.
Atmosphere: 1
Food: 1
Service: 1
Great place!
Atmosphere: 5
Food: 5
Service: 5
They should allow food to be mixed for a small up charge rather than having to order a whole entire meal. I wanted to put spaghetti in the yellow rice since they told me I have to wait 20 minutes for the other rice to be done, ordered the spaghetti anyways but for someone who doesn’t have enough money to make two orders a small 1-2dollar charge would’ve been fine
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pastelitos
Absurd wait times while the 70 yr old BBL boss lady ignores customers and puts ice on her lip injections.
Atmosphere: 2
Food: 2
Service: 1
Delicous food at fair price, great nutritional juices. All take out, no dining in.
Atmosphere: 4
Food: 5
Service: 4
The food is great but the service and owner are not the best.There UBEr and Grubhub orders are even worst drivers get there and have to wait 30mins or more for a simple order.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Service sucks , can’t call for pick up
owner is very disrespectful and very abusive, I don't recommend this place
Atmosphere: 1
Food: 1
Service: 1
We have been ordering from Lola’s since we moved to westchester years ago. Her food never disappoints and I live that it reminds me of my abuelas home cooked meals. Everytime we have friends and family over we order from Lola’s and everyone loves it. When the time to get catering for my baby shower I looked no further thanLola’s there was more than enough food for everyone and not only did everyone at my shower loved her food but everyone took food home! Great customer service great food!
Atmosphere: 5
Food: 5
Service: 5
The food was absolutely delicious!! There wasn’t everything wrong with the food.
Atmosphere: 5
Food: 5
Service: 5
We had a large order for our baby shower and Lola delivered. Everything was fresh and was delivered with the utmost care and dedication. We had her food multiple times and her quality and service are unmatched.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastelitos, Cookies Snacks, Traditional Mofongo, Sopa De Pollo Chicken Soup, Eggplant Dish, Pepper Steak, Grilled Chicken, Ribs, Steak, Salad, Chips, Salmon Dinner