“On November 12, 2023, my family and I were on our way to Akron to have our beloved pet Zoey put down, who had been suffering from seizures and heart issues. We stopped for coffee at the drive-through, where a kind female employee noticed our dog in the back seat. She offered us a snack for her, but I told her that she might not eat it because of her condition and we were on our way to have her put down ):. She broke down in tears, and so did pretty much everyone else including myself, they all came to the window to express their sympathy and support. My fiancé and I were shocked and touched by their generosity and empathy, and we broke down in tears. They treated our dog as one of their own, they showed us the most amazing kindness, and compassion that we have ever experienced.The employees were so compassionate and understanding that they made a special care package for our dog, with a sandwich and some snacks… I want to thank them from the bottom of my heart for making our difficult journey a little bit easier. They are truly beautiful human beings. ??I was shocked by the love and compassion. Thank you once again. ❤️“
“My family lives about an hour and a half away from Ashland. We love Dukin's here in town so we stop by at the Ashland one on Claremont avenue. I have to say, we have never been to such a nice welcoming and friendly restaurant. On top of the food being so well made prompt and top-notch, Megan who works there was absolutely wonderful to us. We felt welcomed and cared for just as if we were known as regular customers there. I have to say, that anybody who makes someone who is from out of town feel this welcome, it's a five-star plus I couldn't give a higher review if I wanted to. Thank you Megan for making us feel so welcome and we will always be back to your restaurant. You are a great example of how every food service place should be thank you so much!!“