The whole time I was there, eating my food. There was a child that looked like she was about two-year-old running in and out of the kitchen and behind the counter where the food was at. Plus, the Rice was crunchy and wasn’t even cooked all the way I ended up throwing half my bowl
Atmosphere: 1
Food: 1
Jay C
PLEASE!!! Do not attempt I repeat please do not ATTEMPT!
Food: 1
Mark Krummen
Been awhile since I've had Hot Head Burritos and man I forgot how good it was. The Sweet Habanero is where its at, whoo makes my mouth water all over!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Habanero
Kyle Peavley
Literal trash. Hours say open until 9 but closing at 8. So I come in at 7 and get eye rolls and all the staff just giving each other looks. I order food and their oven is down??? I said then press the power button and turn it on, it’s literally electric like subway. Then he said something about “we fried fries in there and she said it’s closed tonight” and points to some girl just chilling in a booth. Get to actual work.
Atmosphere: 1
Food: 1
Service: 1
Chuck Miller
Awesome food. I always get it to go. Definitely better than chipotle.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bowl
Terry Martin
Why did the manager have to be called so I could have sour cream and cheese? Was told that it's not on our shift to do that, it's the mornings?????? Are you kidding? Worst ran place
Service: 1
troy purdin
I understand it's hard to find staff right now however, today I ordered a bowl and asked for sour cream on the side instead of putting it on the bowl then I was charged $1.20 for sour cream that is free if I put it in the bowl but because I asked for it on the side it was extra. Would have been nice to know before hand. Also they have measuring spoons for the cheese, chicken etc and they were not used so the bowl looks pretty pathetic. I have not had issues here in the past but the visit today and charging for things that are normally not extra does not make me want to come back. It seems like the staff maybe need some better training moving forward but again I understand in today's world it's hard to find quality people who care about their job. I would not recommend in the future. Chipotle has better portions and it's fairly consistent. This hot head is so inconsistent you never know what your going to walk into.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bowl
Matthew D
This is an excellent franchise concept and I really like the menu. Unfortunately, this location is failing to execute. The place is pretty dirty despite having had a recent refresh. The staff also seems to suffer from a lack of adequate supervision or training. Some points for staff on hygiene probably couldn’t hurt either.Went in right at 6pm to an empty restaurant. There was a sign on the door saying they were closing at 8 “due to staffing.” There were three employees working. One wearing his winter coat and earbuds at the register and two others holding up the walls. There was a strong odor of cleaner, so they may have been extra prepared for their early departure. They also had no fajita veg, and dried out proteins... at prime dinner time. When asked about fajita veg, they did offer to make some … 30 minutes they said. We were served rancid tortilla chips and several menu items to eat in … with no tray. Had to make several trips to the register to carry all the items back to the table.Hope the owner intervenes soon or this place will surely shut down like the other local HH. You can’t provide service like this with Chipotle 500 yards down the road!
Atmosphere: 2
Food: 2
Service: 2
Trevonn Coleman
Came in around 6:00 and some guy who makes the food had a nasty attitude since me and my wife walked in being very rude and nasty. We told him give us a minute we even stepped to the side and let people cut us. The guy kept asking us so you guys need a couple more minutes and looking at us crazy. Then the the cashier told him go to the back he will call him when he is ready he still stayed there kept trying to get smart and nasty I don’t get it. As he was making the food he gave me one 2 scoops of rice and mashed it down I said man you must don’t really like us you had a attitude the whole time since I came in he replies my bad man I’m tired and I’m new I just started. At this point you are looking for trouble and shouldn’t be working if the job doesn’t excite you
Atmosphere: 1
Food: 1
Service: 1
Lexus Crisp
This hothead is the worst one I’ve been to. They have children working, and they hadn’t even started our mobile order when we went inside at the selected time to pick it up. They were not busy at all. Then they made the burrito wrong, and they forgot half of our order so we had to go back.
I am a frequent customer of Hot Heads because they are quicker, have better sauces and usually better service. However this location has been notably terrible in service as of late. I went to this location today (11/08/23). I always order a bowl and expect a normal amount of rice (rice literally is the cheapest thing in a bowl). I get a half scoop, I ask for additional in which the employee proceeds to give a tiny bit more. I always get double chicken, the employee gives me a half scoop and then a 1/4 scoop. If I paying more why not give me more. That is the reason I stopped going to chipotle and now is the reason I will stop visiting this location. I would recommend to stay clear of this location.
Tim Bowling
Always great place to eat. Eat here about once a month for lunch and has been great service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Bowl
Brian Taylor
Very good portions and price. Food was super tasty!
EnjoyMy Roblox
Personally, for my experience, it's been a while since I've been to Hotheads, and my experience was pretty good. The only issue was it was two employees, which seemed way too young to be on their own. If you have short staffing, why are there no managers working? The boys were really sweet too. And I don't think you should leave boys, barely at the legal age to be left alone in a restaurant, where anything can happen. There was NO legal adult there which I think is really unsafe. But other than that, the boys did amazing!! But that just looked like a bad thing on the restaurant part...Vegetarian options: They do have fish and veggies.
The whole time I was there, eating my food. There was a child that looked like she was about two-year-old running in and out of the kitchen and behind the counter where the food was at. Plus, the Rice was crunchy and wasn’t even cooked all the way I ended up throwing half my bowl
Atmosphere: 1
Food: 1
PLEASE!!! Do not attempt I repeat please do not ATTEMPT!
Food: 1
Been awhile since I've had Hot Head Burritos and man I forgot how good it was. The Sweet Habanero is where its at, whoo makes my mouth water all over!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Habanero
Literal trash. Hours say open until 9 but closing at 8. So I come in at 7 and get eye rolls and all the staff just giving each other looks. I order food and their oven is down??? I said then press the power button and turn it on, it’s literally electric like subway. Then he said something about “we fried fries in there and she said it’s closed tonight” and points to some girl just chilling in a booth. Get to actual work.
Atmosphere: 1
Food: 1
Service: 1
Awesome food. I always get it to go. Definitely better than chipotle.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bowl
Why did the manager have to be called so I could have sour cream and cheese? Was told that it's not on our shift to do that, it's the mornings?????? Are you kidding? Worst ran place
Service: 1
I understand it's hard to find staff right now however, today I ordered a bowl and asked for sour cream on the side instead of putting it on the bowl then I was charged $1.20 for sour cream that is free if I put it in the bowl but because I asked for it on the side it was extra. Would have been nice to know before hand. Also they have measuring spoons for the cheese, chicken etc and they were not used so the bowl looks pretty pathetic. I have not had issues here in the past but the visit today and charging for things that are normally not extra does not make me want to come back. It seems like the staff maybe need some better training moving forward but again I understand in today's world it's hard to find quality people who care about their job. I would not recommend in the future. Chipotle has better portions and it's fairly consistent. This hot head is so inconsistent you never know what your going to walk into.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bowl
This is an excellent franchise concept and I really like the menu. Unfortunately, this location is failing to execute. The place is pretty dirty despite having had a recent refresh. The staff also seems to suffer from a lack of adequate supervision or training. Some points for staff on hygiene probably couldn’t hurt either.Went in right at 6pm to an empty restaurant. There was a sign on the door saying they were closing at 8 “due to staffing.” There were three employees working. One wearing his winter coat and earbuds at the register and two others holding up the walls. There was a strong odor of cleaner, so they may have been extra prepared for their early departure. They also had no fajita veg, and dried out proteins... at prime dinner time. When asked about fajita veg, they did offer to make some … 30 minutes they said. We were served rancid tortilla chips and several menu items to eat in … with no tray. Had to make several trips to the register to carry all the items back to the table.Hope the owner intervenes soon or this place will surely shut down like the other local HH. You can’t provide service like this with Chipotle 500 yards down the road!
Atmosphere: 2
Food: 2
Service: 2
Came in around 6:00 and some guy who makes the food had a nasty attitude since me and my wife walked in being very rude and nasty. We told him give us a minute we even stepped to the side and let people cut us. The guy kept asking us so you guys need a couple more minutes and looking at us crazy. Then the the cashier told him go to the back he will call him when he is ready he still stayed there kept trying to get smart and nasty I don’t get it. As he was making the food he gave me one 2 scoops of rice and mashed it down I said man you must don’t really like us you had a attitude the whole time since I came in he replies my bad man I’m tired and I’m new I just started. At this point you are looking for trouble and shouldn’t be working if the job doesn’t excite you
Atmosphere: 1
Food: 1
Service: 1
This hothead is the worst one I’ve been to. They have children working, and they hadn’t even started our mobile order when we went inside at the selected time to pick it up. They were not busy at all. Then they made the burrito wrong, and they forgot half of our order so we had to go back.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The food was amazing, and the staff kind and friendly. Hot heads is one of my favorite restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Bowl, Sauce, Queso, Quesadilla
I am a frequent customer of Hot Heads because they are quicker, have better sauces and usually better service. However this location has been notably terrible in service as of late. I went to this location today (11/08/23). I always order a bowl and expect a normal amount of rice (rice literally is the cheapest thing in a bowl). I get a half scoop, I ask for additional in which the employee proceeds to give a tiny bit more. I always get double chicken, the employee gives me a half scoop and then a 1/4 scoop. If I paying more why not give me more. That is the reason I stopped going to chipotle and now is the reason I will stop visiting this location. I would recommend to stay clear of this location.
Always great place to eat. Eat here about once a month for lunch and has been great service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Bowl
Very good portions and price. Food was super tasty!
Personally, for my experience, it's been a while since I've been to Hotheads, and my experience was pretty good. The only issue was it was two employees, which seemed way too young to be on their own. If you have short staffing, why are there no managers working? The boys were really sweet too. And I don't think you should leave boys, barely at the legal age to be left alone in a restaurant, where anything can happen. There was NO legal adult there which I think is really unsafe. But other than that, the boys did amazing!! But that just looked like a bad thing on the restaurant part...Vegetarian options: They do have fish and veggies.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burrito, Bowl, Chips