Three stars and that’s because the cheesecake is still 5 stars. The food, not so much. I got the pasta da Vinci which was hot and tasted good but I paid $23 dollars for basically just pasta. There was maybe 1/2 a chicken breast worth of chicken in the meal and everything was soaked in oil. My husband got the steak Diane and it was shriveled, burnt, dried out, and cold. Looked like beef jerky. I told him not to eat it but he said he was too hungry. He didn’t even touch the potatoes because they were cold. Service was 2 stars at best. Waitress was nice but that’s it. Took us an hour to get our food and she initially didn’t offer bread. Took 30 minutes to get my wine (waitress forgot) which tasted like a cheap bottle of wine from the gas station not a $15 glass of wine which is ludicrous. The waitress never came back to check on us once she brought our food. We decided to get our cheesecake from the cheesecake bar because we didn’t want to wait till Tuesday for our Cheesecake. I will probably be back for the cheesecake and that’s it. Still tipped well even though the waitress didn’t do much and we just wanted to leave. $23 for pasta and $15 for a glass of cheap wine is a rip off.
Atmosphere: 2
Food: 3
Service: 1
Mama “Mama Llama” Llama
I called and placed an order for a side of macaroni and cheese with crumbs on top and a jambalaya only shrimp with a side of rice. I gave my telephone number and my name. I picked up my order when I got to my destination my order was incorrect. I did not bother calling that night because I was in pain and the drive was more than 30 minutes so I caught next day and spoke to a manager. The manager should have been able to find my order which he Did, and he stated that he would send out a gift card for the food because the order was messed up two weeks went by I received nothing I did pay with cash, but however, the manager did find my order when I called when I called to check on the status of the gift card. They told me I was not in the system to have a gift card issued out to me so not only did they get my money I didn’t get my food replaced and I did not get my gift card and I did not consume the food that night because it was incorrect. I spoke to corporate they tried to help but now they have my no one at the restaurant has reached out to even tried to even issue a gift card after I’ve gave them the same information the first time, I wish I knew the managers name because I would definitely put it in this review because he is the same one that I spoke to the first time and the second time so he didn’t do what he said he was going to do and he does not have good customer service because he messed up he should have still offered it
Atmosphere: 1
Food: 1
Service: 1
joNA
Always a fan of Bistro Shrimp pasta
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Strawberry Cheesecake, Cake
Renee Boyd
The quality of food is slipping. Soggy salad. Menu items that change in appearance and taste depending on who is cooking. If you like over priced garbage in an overcrowded restaurant, this is your place.
Atmosphere: 2
Food: 1
Service: 4
Matthew Morrissey
Very crowded but honestly that’s how you know it’s sooooo good? I absolutely love this place, my mom and I stopped in for a quick dessert after a wonderful top floor lunch at RH. Also they were just as quick and kind as one would expect and were very accommodating for my mom who was in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little House Salad, Cake
Naveen Krishnareddy
Best veggie burger I had in the USVegetarian options: I always have a veggie burger with sweet potato fries here (not the impossible burger - that's bad everywhere). I previously tried flat bread and Korean fried Cauliflower which are good too....Free bread rolls are cherry on the topParking: Big free parking lot on the left side of the store (on your right if you're facing the store) or you can park in the street for some fee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Lauren Reilly
Loud and crowded atmosphere. And not very well lit so a little hard to read the menu.Orange chicken was excellent ????Salted caramel cheesecake was really delicious ?
Ana Mak
Worst dosa. Prepared Dosa served late and cold because of other items in platter got delayed.
Atmosphere: 4
Food: 2
Service: 4
Taisha Winborn
We had a date night. Waited 25-30 minutes, not bad for a Friday night. I ordered the fettuccine Alfredo with chicken, it had no flavor. Very bland ! I was very unhappy because I was so excited to go. My boyfriend ordered a shrimp entree, his food was really good. I ordered a little house salad, it was delicious! Ordered the fresh strawberry cheesecake to go, that was amazing! I don’t think I will be back anytime soon.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Strawberry Cheesecake
Arika Wadsworth
Short wait, AMAZING food (as always), and our server Kevin was so great. Highly recommend!Dietary restrictions: Easily modified my meal to accommodate my lactose intolerance, and Kevin was great about helping with that.
Brought our kids in for their first Cheesecake Factory experience….the service was great. Food was delicious and delivered quickly. Cheesecake was amazing per usual! The kids loved it!
Atmosphere: 5
Food: 5
Service: 5
Luis Gallegos
Very good, service food all was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Reese's Peanut Butter Pie
Jay Conley
Not sure what the hype is here. Mediocre at
Atmosphere: 4
Food: 3
Service: 3
Danny Jones
This is our second time at this location. We experienced an issue but the manager Michael resolved our issue and actually took the time to sit with us and listen to our concerns. You rarely find that type of customer service today. Keep up the great work Michael!
Atmosphere: 5
Food: 5
Service: 5
peggy moll
We love the cheesecake factory. The menu is a little extensive but totally worth it.
Three stars and that’s because the cheesecake is still 5 stars. The food, not so much. I got the pasta da Vinci which was hot and tasted good but I paid $23 dollars for basically just pasta. There was maybe 1/2 a chicken breast worth of chicken in the meal and everything was soaked in oil. My husband got the steak Diane and it was shriveled, burnt, dried out, and cold. Looked like beef jerky. I told him not to eat it but he said he was too hungry. He didn’t even touch the potatoes because they were cold. Service was 2 stars at best. Waitress was nice but that’s it. Took us an hour to get our food and she initially didn’t offer bread. Took 30 minutes to get my wine (waitress forgot) which tasted like a cheap bottle of wine from the gas station not a $15 glass of wine which is ludicrous. The waitress never came back to check on us once she brought our food. We decided to get our cheesecake from the cheesecake bar because we didn’t want to wait till Tuesday for our Cheesecake. I will probably be back for the cheesecake and that’s it. Still tipped well even though the waitress didn’t do much and we just wanted to leave. $23 for pasta and $15 for a glass of cheap wine is a rip off.
Atmosphere: 2
Food: 3
Service: 1
I called and placed an order for a side of macaroni and cheese with crumbs on top and a jambalaya only shrimp with a side of rice. I gave my telephone number and my name. I picked up my order when I got to my destination my order was incorrect. I did not bother calling that night because I was in pain and the drive was more than 30 minutes so I caught next day and spoke to a manager. The manager should have been able to find my order which he Did, and he stated that he would send out a gift card for the food because the order was messed up two weeks went by I received nothing I did pay with cash, but however, the manager did find my order when I called when I called to check on the status of the gift card. They told me I was not in the system to have a gift card issued out to me so not only did they get my money I didn’t get my food replaced and I did not get my gift card and I did not consume the food that night because it was incorrect. I spoke to corporate they tried to help but now they have my no one at the restaurant has reached out to even tried to even issue a gift card after I’ve gave them the same information the first time, I wish I knew the managers name because I would definitely put it in this review because he is the same one that I spoke to the first time and the second time so he didn’t do what he said he was going to do and he does not have good customer service because he messed up he should have still offered it
Atmosphere: 1
Food: 1
Service: 1
Always a fan of Bistro Shrimp pasta
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Strawberry Cheesecake, Cake
The quality of food is slipping. Soggy salad. Menu items that change in appearance and taste depending on who is cooking. If you like over priced garbage in an overcrowded restaurant, this is your place.
Atmosphere: 2
Food: 1
Service: 4
Very crowded but honestly that’s how you know it’s sooooo good? I absolutely love this place, my mom and I stopped in for a quick dessert after a wonderful top floor lunch at RH. Also they were just as quick and kind as one would expect and were very accommodating for my mom who was in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little House Salad, Cake
Best veggie burger I had in the USVegetarian options: I always have a veggie burger with sweet potato fries here (not the impossible burger - that's bad everywhere). I previously tried flat bread and Korean fried Cauliflower which are good too....Free bread rolls are cherry on the topParking: Big free parking lot on the left side of the store (on your right if you're facing the store) or you can park in the street for some fee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Loud and crowded atmosphere. And not very well lit so a little hard to read the menu.Orange chicken was excellent ????Salted caramel cheesecake was really delicious ?
Worst dosa. Prepared Dosa served late and cold because of other items in platter got delayed.
Atmosphere: 4
Food: 2
Service: 4
We had a date night. Waited 25-30 minutes, not bad for a Friday night. I ordered the fettuccine Alfredo with chicken, it had no flavor. Very bland ! I was very unhappy because I was so excited to go. My boyfriend ordered a shrimp entree, his food was really good. I ordered a little house salad, it was delicious! Ordered the fresh strawberry cheesecake to go, that was amazing! I don’t think I will be back anytime soon.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Strawberry Cheesecake
Short wait, AMAZING food (as always), and our server Kevin was so great. Highly recommend!Dietary restrictions: Easily modified my meal to accommodate my lactose intolerance, and Kevin was great about helping with that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Factory Nachos
Restaurantji Recommends
Brought our kids in for their first Cheesecake Factory experience….the service was great. Food was delicious and delivered quickly. Cheesecake was amazing per usual! The kids loved it!
Atmosphere: 5
Food: 5
Service: 5
Very good, service food all was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Reese's Peanut Butter Pie
Not sure what the hype is here. Mediocre at
Atmosphere: 4
Food: 3
Service: 3
This is our second time at this location. We experienced an issue but the manager Michael resolved our issue and actually took the time to sit with us and listen to our concerns. You rarely find that type of customer service today. Keep up the great work Michael!
Atmosphere: 5
Food: 5
Service: 5
We love the cheesecake factory. The menu is a little extensive but totally worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger