The staff was fast and food was hot.but grease tasted old beef not just was not good .the bathrooms were horrible, just nasty.and the dinning room floors look as if they have not been mopped in a very long time.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Fries
Etsa Mee
Good food. Order from a kiosk.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hamburger, Fries
Noah Bertram
The only thing is dirty tables but fast service
Atmosphere: 3
Food: 4
Service: 5
Charles Branum
Self serve to order.Had them fix my order again. The prices are high and place looks very dirty.
Atmosphere: 1
Food: 2
Service: 3
William Kimmel
Haven't been to this steak and shake for awhile. First thing I see when approaching the door is a spilled milkshake at the entrance. Came indoors and noticed very few people inside. No one at the counter. A women told me to put my order in the kiosk and then told me it wouldn't take cash. I could order through the drive through and then they would call my name. Was confused about that and then a drive through person came up to the counter and asked what I wanted without having even looked at the menu. I told what I wanted and he spoke into his microphone to the drive through person. Found a place to sit down, it was filthy, the floor was dirty, the restroom was also filthy with papers on the floor. They called my name and I got my order. Burger was greasy, fries cold. I used to really like eating there. Won't ever be back. Oh, and it was over $15.00 for burger, fries, and a coke. How they stay in business is beyond me? Not on my money anymore
Atmosphere: 1
Service: 1
Briana DeVaughn
The staff was super friendly and helpful because my dang gift card wasn't working. I'll be back and I definitely recommend!
Janet Despins
Our burger were smashed frozen patties, like what you get from the discount freezer isle, nothing like what we are use to. Quality of ingredients were poor, like noticably poor. We ended up throwing out food away and making dinner.
Atmosphere: 3
Food: 2
Service: 4
Scotta huskins (Freedom Fighter)
It is okay but the food isn't as good and the service is worse.
Atmosphere: 4
Food: 4
Service: 3
William Meredith
I ordered 2 garlic burgers, and a Frisco melt, and they completely forgot one of the garlic burger
I took a friend here to Steak ‘n Shake because he’s never had it before. We literally left Culver’s for Steak ‘n Shake, worst decision ever. I missed the retro feel they use to have instead I walk in to 4 kiosk, workers were in casual clothes and slipping all over the kitchen in regular tennis shoes. What happened to the uniforms? For a second I felt as if I needed to go back there and prepare my own food. My boyfriend asked for a bottle of water twice(that he paid for) never received it. Instead he bought a drink ticket to find that you only get 2 refills with the new drink scanning system. I got cheesy fries and paid extra for sauce, received regular fries and no sauce. The tables were dirty, it felt extremely unorganized. I served myself more than anything. I never ever leave reviews. But I was highly disappointed… saddened actually. I was embarrassed to have been so excited to show my friend, to come into what seemed as a disaster..
Atmosphere: 1
Food: 1
Service: 1
L K
Great lunch! Had a double burger with bacon and all the fixings.
Atmosphere: 4
Food: 5
Service: 5
Jill Dailey
I would like anyone who may of had an issue here to come in and give us another try! I am working hard on making this place better for the patrons, and for Findlay! If you had a bad experience in the last 6 months, screen shot your review and come in before March 15th, 2024 (Tuesday thru Saturday between 10a and 6p as this is when I am there), I will make sure you get taken care of and will give you a combo meal on me! We have some bad days when we have call offs etc. And I know we will never be able to please everyone all the time...but we can try!
Atmosphere: 5
Food: 5
Service: 5
dustin austin
This Steak 'n Shake is ok if you're ok with germs and no human contact. When we walked in, there were nobody was in sight. After ordering our food off the kiosk machine, we used the restroom. There was urine on the bathroom floor, a toilet that would not flush, no soup, water hardly worked, and no paper towels to dry your hands. The dining area was filled with trash on the ground. We managed to find a table that didn't have any trash on it. ( There were only two other people in the dining area) The food was great, but the atmosphere was absolutely disgusting. We asked for boxes, but it took forever because nobody was around to help us.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Frisco Melt, Fries
Marie Abraham
Great shakes! Many options/flavors to choose from with fast
Good food
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Hamburger
The staff was fast and food was hot.but grease tasted old beef not just was not good .the bathrooms were horrible, just nasty.and the dinning room floors look as if they have not been mopped in a very long time.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Fries
Good food. Order from a kiosk.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hamburger, Fries
The only thing is dirty tables but fast service
Atmosphere: 3
Food: 4
Service: 5
Self serve to order.Had them fix my order again. The prices are high and place looks very dirty.
Atmosphere: 1
Food: 2
Service: 3
Haven't been to this steak and shake for awhile. First thing I see when approaching the door is a spilled milkshake at the entrance. Came indoors and noticed very few people inside. No one at the counter. A women told me to put my order in the kiosk and then told me it wouldn't take cash. I could order through the drive through and then they would call my name. Was confused about that and then a drive through person came up to the counter and asked what I wanted without having even looked at the menu. I told what I wanted and he spoke into his microphone to the drive through person. Found a place to sit down, it was filthy, the floor was dirty, the restroom was also filthy with papers on the floor. They called my name and I got my order. Burger was greasy, fries cold. I used to really like eating there. Won't ever be back. Oh, and it was over $15.00 for burger, fries, and a coke. How they stay in business is beyond me? Not on my money anymore
Atmosphere: 1
Service: 1
The staff was super friendly and helpful because my dang gift card wasn't working. I'll be back and I definitely recommend!
Our burger were smashed frozen patties, like what you get from the discount freezer isle, nothing like what we are use to. Quality of ingredients were poor, like noticably poor. We ended up throwing out food away and making dinner.
Atmosphere: 3
Food: 2
Service: 4
It is okay but the food isn't as good and the service is worse.
Atmosphere: 4
Food: 4
Service: 3
I ordered 2 garlic burgers, and a Frisco melt, and they completely forgot one of the garlic burger
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I took a friend here to Steak ‘n Shake because he’s never had it before. We literally left Culver’s for Steak ‘n Shake, worst decision ever. I missed the retro feel they use to have instead I walk in to 4 kiosk, workers were in casual clothes and slipping all over the kitchen in regular tennis shoes. What happened to the uniforms? For a second I felt as if I needed to go back there and prepare my own food. My boyfriend asked for a bottle of water twice(that he paid for) never received it. Instead he bought a drink ticket to find that you only get 2 refills with the new drink scanning system. I got cheesy fries and paid extra for sauce, received regular fries and no sauce. The tables were dirty, it felt extremely unorganized. I served myself more than anything. I never ever leave reviews. But I was highly disappointed… saddened actually. I was embarrassed to have been so excited to show my friend, to come into what seemed as a disaster..
Atmosphere: 1
Food: 1
Service: 1
Great lunch! Had a double burger with bacon and all the fixings.
Atmosphere: 4
Food: 5
Service: 5
I would like anyone who may of had an issue here to come in and give us another try! I am working hard on making this place better for the patrons, and for Findlay! If you had a bad experience in the last 6 months, screen shot your review and come in before March 15th, 2024 (Tuesday thru Saturday between 10a and 6p as this is when I am there), I will make sure you get taken care of and will give you a combo meal on me! We have some bad days when we have call offs etc. And I know we will never be able to please everyone all the time...but we can try!
Atmosphere: 5
Food: 5
Service: 5
This Steak 'n Shake is ok if you're ok with germs and no human contact. When we walked in, there were nobody was in sight. After ordering our food off the kiosk machine, we used the restroom. There was urine on the bathroom floor, a toilet that would not flush, no soup, water hardly worked, and no paper towels to dry your hands. The dining area was filled with trash on the ground. We managed to find a table that didn't have any trash on it. ( There were only two other people in the dining area) The food was great, but the atmosphere was absolutely disgusting. We asked for boxes, but it took forever because nobody was around to help us.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Frisco Melt, Fries
Great shakes! Many options/flavors to choose from with fast
Food: 4
Service: 4