Panera Bread

2010 Lincoln Way E, Massillon
(330) 837-1384

Recent Reviews

Bernadette Forchione

Prices for soup are UNBELIEVABLE $7.29 for a bowl (small one at that) of soup. The chicken noodle had very little chicken and noodles. Won't be going there again for that. Employees are always very nice though.Lower your prices or make it worth $7.29.

Sandy Fox

The broccoli cheddar is my fave!! Honestly I could eat anything at Panera. The customer service is excellent!! So friendly!!

Atmosphere: 5

Food: 5

Service: 5

Ernie Douglas

The wife loved the soups she got. I got a kitchen sink cookie. It was

Atmosphere: 5

Food: 5

Service: 5

Veronica Starre

Takes them 15 minutes just to put your empty drink cup out for mobile / Togo orders even tho the app says it takes 3-5 minutes you’ll end up standing in line to ask for your cup.

Atmosphere: 1

Food: 3

Service: 1

Rod R

I recently went to this location that near my home. I’m really disappointed in the organization the cashier will be taking orders with a full line then yanked away from the customer to do something else leaving everyone waiting. Then they take all the online order that come in even if you’ve already placed your order in and they jump over yours or forget about yours. I stood there waiting 40 mins my food was cold and wrong I didn’t even bother complaining because I didn’t want to wait another 40 mins. Management needs talking to or they need new management.

Atmosphere: 1

Food: 1

Service: 1

Alesha

Got food poisoning from the turkey bravo and mac and cheese… been eating panera for years, never ever got sick! first time eating from this location. Also, keep in mind, I haven’t thrown up since I was in high school and I just graduated from college. Called the restaurant after I got done puking and using the bathroom since 3am, and all she said was “nobody else has called about this, thank you for letting us know” lets just say I am staying away from panera for awhile but if I do eat it again NEVER AGAIN from this location!

Atmosphere: 1

Food: 1

Service: 1

Caylee Kellicker

Good food and you don't feel miserable

Atmosphere: 5

Food: 5

Service: 5

Andrew Martina

I found a huge black hair in my Greek yogurt parfait.

Susan Mentrak

Ordered the chicken Baja bowl. Got 2 slivers of chicken. This Panera gets something wrong every order. Sad.

Food: 2

Service: 1

chris gilger

I ordered 4 bagels and a tub of cream cheese and when i got home there was no cream cheese so we couldnt eat the bagels and when i called and asked for replacement for bagels and cream cheese since i just wasted money on bagels that no one will eat without the cream cheese they said no.....they just wanna give me another cream cheese next time.....well what if i dont want bagels next time, what about the money.i just paid for the bagels that we cant eat?? Their prices are getting ridiculous and now their customer service sucks too....AND i ordered a whole sandwich and only got half but im not even calling them back i just wont go back

Atmosphere: 1

Food: 1

Service: 1

Otha Cundiff

I received a gift card for them. I never really think about going there to eat. It's a little price for me.

Atmosphere: 5

Food: 5

Service: 5

Riley Young

Asked for a bagel, got a breadbowl..not rlly the same thing, soup alrdy had soggy crutons in it.

Atmosphere: 3

Food: 1

Service: 1

Madyson Johns

First time going in there today and I was already confused by the layout idea. Why are half the drinks in the front if the building then the rest are in the back? I went to go grab my pick up order and they didn’t pack all my stuff, so I went to the counter and waited about 3-5 minutes for the manager to finally come out. She gave me the rest of my stuff and as I was asking her a question she walked away from me. If you want a better business you should have an employee in the front at all times no matter what you are doing, and have better manners honestly.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: BBQ Chicken Flatbread, Broccoli Cheddar Soup

April Richmond

Place was clean. My Teriyaki chicken and broccoli was delicious.

Atmosphere: 4

Food: 4

Service: 4

Rosie Kemp

The person who makes the food had rude tone with me and my mother for waiting our

Atmosphere: 3

Food: 5

Service: 1

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