Papa Johns Pizza

1315 4th St NW, New Philadelphia
(330) 364-2900

Recent Reviews

michelle cicero

Excellent! Generous with the toppings. Was delivered fast, and the pizza and cheese sticks were still hot. This was the first time I've ordered from Papa John's, and I'm planning on making this my "go to" pizza ?

Food: 5

Service: 5

Recommended dishes: Epic Stuffed Crust CYO Pizza, Pizza

Milt Erb

Pizzas not done properly, ordered 2 ate a couple of pieces and threw the rest out. Almost no pepperoni on mine, requested square cut ....not, requested well done ....not. will return.....not.

Atmosphere: 1

Food: 1

Service: 1

A. V. K.

2 pizzas were exactly as ordered. Carryout/Window was used and the order was on time.Parking: There's a limited amount of parking on each side of the building but should be sufficient with a carryout window.

Food: 5

Service: 4

Recommended dishes: Pizza

Rebecca Bowden

Worst customer service ever! I called at 815 placed an order for 2 stuffed crust pizzas. I called back to check the status and they said I never placed an order. Yet my card and bank statement shows otherwise. They then offered me a 15 percent discount if I wanted to order even though I already was charged 45 for my order!Both the manager and crew was rude and hung up when I tried calling back and that point irrate does not even cover it!

Atmosphere: 1

Food: 1

Service: 1

Pete Diggity

We lock the front door but don't answer the bell for the window so you pay for cold pizza... not like this terrible franchise ever made a good pizza anyways. Hire some more convicts and your business might take

Atmosphere: 1

Food: 1

Service: 1

kathleen cabrera

Ordered a pizza at 11pm had it delivered there was so much cheese and sauce in it the dough was raw. Called and was told by the manager that they would have to replace it another time cause they close in 5 minutes - sorry I don’t get to eat but apparently their Friday night plans are more important than ensuring the customers are taken care of

Atmosphere: 1

Food: 1

Service: 1

Katelyn S.

I honestly always feel bad because I always order my food after I get off work and it's normally right before they close, but the drivers are always nice about it and never seem to mind lol. My food is always hot when it gets here though and my drivers are always kind so I can't complain! I haven't had any of my orders wrong yet.

joeseph freetage

Worst place ever to order food or do anything in my opinion. If u order, when u get there u have to sit in a long line and wait on your order through the drive through even if your order is done u still have to sit and wait because they will have everyone sitting at there window waiting. Your not allowed to get out and walk up to the door and get your order they will tell you no u have to sit in line and wait so by time u get your food it's cold. They dont care either they act like o well and the employees are rude even the manager she is actually the worst at customer service well if she actually is the manager because they won't give you a straight answer on who is there they all look at you like we dont care if we lose a customer but just all round a bad place to get pizza so my advice go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pizza, Garlic Parmesan Breadsticks

Hope G.

Ordered 1 large pizza and it took 2 hours to be delivered. When we asked the delivery guy why it took 2 hours he said they were busy and we could've just came and picked it up. Then proceeded to complain about his tip and then sped off like an idiot his car. Absolutely terrible. 2 hours for 1 pizza !!!!!!

Mandy Henderson

There was an issue with our order between online and picking it up. We were working with the employee to get it fixed. She said just put the pizza in the car, and we will figure it all out. The manager started SCREAMING at the employee saying, "I told you not to give them the pizza" while she was at the window. I was on the passenger side and could hear it. The employee quit and walked out. The manager took our pizza back and figured out the issue, we paid via card, and she gave us our pizza back. The issue with online happens, the manager screaming at the employee is unacceptable. Especially in front of customers who were waiting at the window with their card to pay via card if it didn't register online. I get if they would have held out pizza until after the issue was figured out, it's no big deal. But the manager treating employees like that really makes me reconsider going back.

Atmosphere: 1

Food: 5

Service: 1

John Hundley

Chincy on toppings. Pizza was over cooked.

Atmosphere: 1

Food: 1

Service: 1

logan domer

The papadias are good don't care for there

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Papadias

heather blacka

Great pizza friendly staff

Anonymous American

Last time we will visit this place! Ordered two pizzas and bread sticks. We received 9 bread sticks and had to ask for sauce. The attendant give us one small cup of sauce and told us we would have to purchase additional sauce because only one cup came with the order. We also asked for crushed red pepper and for 2 pizzas the attendant only gave us 2 packages of crushed red pepper. No wonder Papa John’s is suffering. They should be more customer friendly. When you pay $40 for two medium pizzas and an order of bread sticks you kinda expect more than one cup of sauce and two packages of crushed red pepper.

Dr. James Corder & Anastasia & Clovis's Gho

Worst pizza I've Ever had !!!!!!!!!!!!!Stingy toppings and SOGGY Crust !!!(delivery was quick) !!!

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