“Bowls are all good and have pretty fresh ingredients. Prices are decent for what you get. The only real downside is how long it takes - pretty consistently it's a 20+ minute wait after you order in restaurant. Even when you order on the app for pickup, half the time it isn't ready at the 20-minute pickup mark.“
“I would give them 100 stars if I could! So I placed delivery order tonight and when I got food I realized delivery driver had stolen half of what I ordered and I started crying?? I called balance downtown and young women I spoke to explaining what happened confirmed they had put everything in bag and indeed driver had stolen my items and offered to remake everything that was taken even though time I got to them it was after they were closed they still let me in and made replacement food for me and it made my whole week. Thank you so much, best staff ever!!! ❤️Edit: After I got back home though I did notice the tacos that I thought were fine (my remaining food from theif) they were not and were messed with so I'll call back later to see what else you guys could do for me but I appreciate everything you have done so far? Edit again: Called back and staff was so fricking nice and made replacement tacos for me all again since my original ones were messed with by stealing driver I had? Best customer service ever and so nice! Thank you guys so much!“
“I enjoy Balance and I will keep coming to eat here but I very much dislike how they use facial recognition technology during the ordering process. I'm already not a fan of ordering from a tablet but now when I walk in, it has a suggested order already pulled up before I hit a button.Edit: I changed my review to a 5-star because the company was kind enough to reply. I understand places try new ways to engage, and though I'm not a fan of this, it's good to know they care enough to listen.“