Ordered a 10pc wing and paid full price. Only to find that not only was the BBQ sauce watered-down but I was missing some wings. I don't know if someone ate one or someone can't count. But returning to this one is pointless. For years I've always like Charley's and it's always that one store that puts a stain on the company's service and reputation.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Bold BBQ Sauce
Tim Kucharski
Was surprised at how good the wings were. I would go there again.
Carmen Sears
The cashier added a $9 tip to my to go order without asking and the owner had an atitude when I told him to remove it. I told him that I probably would have tipped if asked and not
Service: 1
Dave D
Always greeted with a smile when I come in and the food is always ready when I walk in since I order online. I get to skip the line!
Atmosphere: 5
Food: 5
Service: 5
Isaiah F.
I ordered Charley's from Solon earlier today and I was very displeased with what I got back. I ordered 3 sandwiches and they were all made wrong. I'm allergic to tomato's and they put tomatoes on my sandwich, I also ordered a sandwich with no mushrooms and there were mushrooms on it. I expect better!
John Jones
Young lady at the register Laura very rude. Stood at the register for 45 second while she texted on her phone. You order boneless wings dry spice on the side and they charge you for your sauce but not if it’s in the wings. I asked why and Laura rolled her eyes and said idk. Ha. You ask for ketchup they look at you like it’s an issue. 2 meals with fries. You should definitely get more than 5 packets. Restrooms are terrible. Instead of Laura being on her phone clean up the paper towels on the floor in the restroom. Hey Laura if you don’t like Interacting with people maybe get a different job
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Boneless Wings
Fee Fee
Ordered lunch today and I got really SICK we ordered steak sandwich and chicken sandwich for my daughter. ? taste really good going down though............. ?
Atmosphere: 5
Food: 1
Service: 5
Joi Howard
Very disappointed with my service! Being that I was on my lunch break, so I was crunched for time...I ordered a bacon three cheese, with extra mushroom. Cashier was checking through my food talking over it song is it mushroom on my sub and it wasn't. He was literally getting ready to finger through my food. I stopped him and then he went to get a glove. I told him no don't do that! They have me mushroom on the side after waiting longer. The biggest problem was when I got all the way to work my meat was discolored with what looked like pink marker of some such! Completely disgusted, I went without eating at all. Thanks Charlies! All the money I spend with you guys!
Atmosphere: 3
Food: 1
Service: 1
Nikki
Ordered a Chicken California. Thought it smelled funny but maybe I was just imagining things. Sure enough got food poisoning.
Worse customer service ever! Couldn’t believe how disrespectful tht young lady was. And they messed my order up but they have no phone number.
Service: 1
Sherri Mowinski
Great food, fresh and tastes good. The lemonade is fantastic. The staff is polite and my sandwiches were made as ordered. I got the chicken California sub and the teriyaki sub for tomorrow.
Atmosphere: 4
Food: 5
Service: 5
Dolores Langhorn
Very expensive I paid $9.99 for the sandwich and additional $7.00 for fries and drink for both me and my son. The food was just ok.
Jay G
Would give 0 if possible, don’t make food correctly nor do they try to remake it for you or give you a refund, but love to give out free food to regulars? How are you going to refuse to make an order right someone actually paid for then give out free food to someone else & don’t try to complain they’ll just argue with you ?
Atmosphere: 1
Food: 1
Service: 1
harley quinn6669
Place was highly over priced for the terrible quality of the food, bit into a hard piece in my sandwich only to find it was a piece of chicken bone( it was a small bone assuming chicken since the sandwich was a chicken Philly)For being our first time ever ordering food from here it was bad and will not ever order again.
Ordered a 10pc wing and paid full price. Only to find that not only was the BBQ sauce watered-down but I was missing some wings. I don't know if someone ate one or someone can't count. But returning to this one is pointless. For years I've always like Charley's and it's always that one store that puts a stain on the company's service and reputation.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Bold BBQ Sauce
Was surprised at how good the wings were. I would go there again.
The cashier added a $9 tip to my to go order without asking and the owner had an atitude when I told him to remove it. I told him that I probably would have tipped if asked and not
Service: 1
Always greeted with a smile when I come in and the food is always ready when I walk in since I order online. I get to skip the line!
Atmosphere: 5
Food: 5
Service: 5
I ordered Charley's from Solon earlier today and I was very displeased with what I got back. I ordered 3 sandwiches and they were all made wrong. I'm allergic to tomato's and they put tomatoes on my sandwich, I also ordered a sandwich with no mushrooms and there were mushrooms on it. I expect better!
Young lady at the register Laura very rude. Stood at the register for 45 second while she texted on her phone. You order boneless wings dry spice on the side and they charge you for your sauce but not if it’s in the wings. I asked why and Laura rolled her eyes and said idk. Ha. You ask for ketchup they look at you like it’s an issue. 2 meals with fries. You should definitely get more than 5 packets. Restrooms are terrible. Instead of Laura being on her phone clean up the paper towels on the floor in the restroom. Hey Laura if you don’t like Interacting with people maybe get a different job
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Boneless Wings
Ordered lunch today and I got really SICK we ordered steak sandwich and chicken sandwich for my daughter. ? taste really good going down though............. ?
Atmosphere: 5
Food: 1
Service: 5
Very disappointed with my service! Being that I was on my lunch break, so I was crunched for time...I ordered a bacon three cheese, with extra mushroom. Cashier was checking through my food talking over it song is it mushroom on my sub and it wasn't. He was literally getting ready to finger through my food. I stopped him and then he went to get a glove. I told him no don't do that! They have me mushroom on the side after waiting longer. The biggest problem was when I got all the way to work my meat was discolored with what looked like pink marker of some such! Completely disgusted, I went without eating at all. Thanks Charlies! All the money I spend with you guys!
Atmosphere: 3
Food: 1
Service: 1
Ordered a Chicken California. Thought it smelled funny but maybe I was just imagining things. Sure enough got food poisoning.
Atmosphere: 1
Food: 1
Service: 1
They've been great every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Restaurantji Recommends
Worse customer service ever! Couldn’t believe how disrespectful tht young lady was. And they messed my order up but they have no phone number.
Service: 1
Great food, fresh and tastes good. The lemonade is fantastic. The staff is polite and my sandwiches were made as ordered. I got the chicken California sub and the teriyaki sub for tomorrow.
Atmosphere: 4
Food: 5
Service: 5
Very expensive I paid $9.99 for the sandwich and additional $7.00 for fries and drink for both me and my son. The food was just ok.
Would give 0 if possible, don’t make food correctly nor do they try to remake it for you or give you a refund, but love to give out free food to regulars? How are you going to refuse to make an order right someone actually paid for then give out free food to someone else & don’t try to complain they’ll just argue with you ?
Atmosphere: 1
Food: 1
Service: 1
Place was highly over priced for the terrible quality of the food, bit into a hard piece in my sandwich only to find it was a piece of chicken bone( it was a small bone assuming chicken since the sandwich was a chicken Philly)For being our first time ever ordering food from here it was bad and will not ever order again.