I ordered to have a large mariachi chicken pizza delivered to me. When I opened the pizza it had 0 Mariachi Seasoning on it. I called to ask if i come into the store could so they could just add some to the pizza. The manager lied to me saying I didn’t order from her location but I have the receipt to prove it was the right store. My advise would be to pickup from this location and check the pizza before you leave.
Food: 2
Service: 1
Mandogracie
First time trying, and I was very satisfied.
Atmosphere: 5
Food: 5
Service: 5
Linda Pratt
We always order from this location.. great service, always perfect order and easy online
Atmosphere: 5
Food: 5
Service: 5
jim corry
The service here is terrible and they constantly mess up orders. I ask for one thing to be on the pizza, only that things gets added to the pizza, I ask for one things taken off the pizza, they take everything else off. It was a fine little mistake at first, but it continues to happen and it’s to the point where I will never be going back. The workers need to learn how to listen to simple instructions.
Atmosphere: 1
Food: 2
Service: 1
Wes Likens
Some of the workers were very rude the food was wonderful, if the people changed their attitude it would be a great place to return
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Large 14 Pizza, Hot Chicken, Big Don Italian
Shane M
Got 2 subs. Bread was barely cooked. Looked thrown together in a box. The bread was chewy and honestly just threw it in the trash. Sadly Donatos is somewhere I like to eat when I come back to Columbus. Not anymore. Last 2 times have been a pitiful experience. Even worse when you brag about to someone who has never had it then get embarrassed. Leaving an extortion tip before getting your food is a bad Idea
Atmosphere: 2
Food: 2
Service: 2
Taneya Vance
Looks like the driver threw the pizza out the window went back and just threw the pieces back in the box….
Food: 1
Service: 1
Dog Lover
It’s just not worth going into detail with this place. Just don’t go here. A disappointing experience every time is all you need to know.
Colleen Ross
Online ordering pretty easy. Delivery time good. Friend's Big Don sub was fine but gf margherita pizza was terrible. It was very soggy, tomatoes mushy, cheese minimal, basil negligible and they did not put on mushrooms I added and paid for. I was really disappointed. I had such high hopes ... but another expensive miss.
Food: 2
Recommended dishes: Big Don Italian
Josh R
Worse experience ever.cant through to them, they have a call center through India people. The main store just rings then hangs up
Ordered pep and sausage for carry out. Good and hot. Overall good pizza.
Food: 5
Service: 5
Recommended dishes: The Works, Large Mariachi Pizza with Sour Cream, Mariachi
Cheryl
This review is to highly commend This donatos location and the staff. I ordered from donatos via doordash, and three different times the doordash individual messed up my order got a salad got the wrong salad the second time around the door dash driver had an issue with the salad the third time around all I received was dressing. I contacted the location we ordered from and I don't know exactly who I spoke to I wish I caught her name so I could truly show how much I appreciate her going above and beyond. I spoke with her she stated that it's just a small salad how about if I just bring a salad out to you no problem that right there shows an extremely strong work ethic and pride in what you do regardless of what your job is and what industry you are in. So thank you very very much donatos hats off to that employee there!!!
Atmosphere: 4
Food: 5
Service: 5
Shawn S
Came in 30mins before close to pick up some pizza. employee was nice and pizza was actually pretty good. will be back
Atmosphere: 4
Food: 5
Service: 4
Sandra M.
Good pizza, pepperonni is a classical, they have good variety, service is good also, recommend
Grishma shrestha
I would not even give one star very unprofessional staff and do not order anything through their app they will say they did not receive order. I order one hot chicken pizza though their app at around 10 pm and got confirmed order pick up at 11:28 pm i reached there at 10:30 and want to check my order he said they did not even receive my order and i showed my email confirmation and i already paid also still the old guy was not able find and was not ready to make my food. He said i have to pay again. After waiting for like 1 and half hour sitting there calling their customer service trying to cancel the order but no one pick up the call i again told the old guy to look properly for my order he denied and said i tried multiple times and can not find it but i still insist and told him to look it up again and surprisingly he was able to find my order and now he find it he did not apologize and said i will make my order now i was very upset as my order was there he did not look it up properly because of which i have to go though all of this and i said cancel my order now and i left. Not going back there.
I ordered to have a large mariachi chicken pizza delivered to me. When I opened the pizza it had 0 Mariachi Seasoning on it. I called to ask if i come into the store could so they could just add some to the pizza. The manager lied to me saying I didn’t order from her location but I have the receipt to prove it was the right store. My advise would be to pickup from this location and check the pizza before you leave.
Food: 2
Service: 1
First time trying, and I was very satisfied.
Atmosphere: 5
Food: 5
Service: 5
We always order from this location.. great service, always perfect order and easy online
Atmosphere: 5
Food: 5
Service: 5
The service here is terrible and they constantly mess up orders. I ask for one thing to be on the pizza, only that things gets added to the pizza, I ask for one things taken off the pizza, they take everything else off. It was a fine little mistake at first, but it continues to happen and it’s to the point where I will never be going back. The workers need to learn how to listen to simple instructions.
Atmosphere: 1
Food: 2
Service: 1
Some of the workers were very rude the food was wonderful, if the people changed their attitude it would be a great place to return
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Large 14 Pizza, Hot Chicken, Big Don Italian
Got 2 subs. Bread was barely cooked. Looked thrown together in a box. The bread was chewy and honestly just threw it in the trash. Sadly Donatos is somewhere I like to eat when I come back to Columbus. Not anymore. Last 2 times have been a pitiful experience. Even worse when you brag about to someone who has never had it then get embarrassed. Leaving an extortion tip before getting your food is a bad Idea
Atmosphere: 2
Food: 2
Service: 2
Looks like the driver threw the pizza out the window went back and just threw the pieces back in the box….
Food: 1
Service: 1
It’s just not worth going into detail with this place. Just don’t go here. A disappointing experience every time is all you need to know.
Online ordering pretty easy. Delivery time good. Friend's Big Don sub was fine but gf margherita pizza was terrible. It was very soggy, tomatoes mushy, cheese minimal, basil negligible and they did not put on mushrooms I added and paid for. I was really disappointed. I had such high hopes ... but another expensive miss.
Food: 2
Recommended dishes: Big Don Italian
Worse experience ever.cant through to them, they have a call center through India people. The main store just rings then hangs up
Restaurantji Recommends
Ordered pep and sausage for carry out. Good and hot. Overall good pizza.
Food: 5
Service: 5
Recommended dishes: The Works, Large Mariachi Pizza with Sour Cream, Mariachi
This review is to highly commend This donatos location and the staff. I ordered from donatos via doordash, and three different times the doordash individual messed up my order got a salad got the wrong salad the second time around the door dash driver had an issue with the salad the third time around all I received was dressing. I contacted the location we ordered from and I don't know exactly who I spoke to I wish I caught her name so I could truly show how much I appreciate her going above and beyond. I spoke with her she stated that it's just a small salad how about if I just bring a salad out to you no problem that right there shows an extremely strong work ethic and pride in what you do regardless of what your job is and what industry you are in. So thank you very very much donatos hats off to that employee there!!!
Atmosphere: 4
Food: 5
Service: 5
Came in 30mins before close to pick up some pizza. employee was nice and pizza was actually pretty good. will be back
Atmosphere: 4
Food: 5
Service: 4
Good pizza, pepperonni is a classical, they have good variety, service is good also, recommend
I would not even give one star very unprofessional staff and do not order anything through their app they will say they did not receive order. I order one hot chicken pizza though their app at around 10 pm and got confirmed order pick up at 11:28 pm i reached there at 10:30 and want to check my order he said they did not even receive my order and i showed my email confirmation and i already paid also still the old guy was not able find and was not ready to make my food. He said i have to pay again. After waiting for like 1 and half hour sitting there calling their customer service trying to cancel the order but no one pick up the call i again told the old guy to look properly for my order he denied and said i tried multiple times and can not find it but i still insist and told him to look it up again and surprisingly he was able to find my order and now he find it he did not apologize and said i will make my order now i was very upset as my order was there he did not look it up properly because of which i have to go though all of this and i said cancel my order now and i left. Not going back there.