Typical Panera. Very busy every Saturday morning with groups of people that meet weekly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry Muffin
Carolyn Gentry
Just server was
Atmosphere: 5
Food: 5
Service: 2
Michael Marks
Awesome service! Team leader Rachel is the best!!
Atmosphere: 4
Food: 4
Service: 5
Mic-Nog
Recommendations please train employees how to accommodate customers. Ran into a few issues at the restaurant. The employees were not able to help. Making sure silverware is throughly cleaned.When customers ask for assistance for a box don’t send them up to the register. Go get one. It was crazy . Really need to give a great customer service for the customers. They won’t want to come back.
Atmosphere: 2
Food: 4
Service: 3
Tiffany Queen
Store Review: Panera Bread in Austintown ??I have visited this Panera Bread location 6-8 times within the last two weeks, and overall, I really enjoy eating here. The food is consistently delicious, and it's always the same quality every time I order. The cleanliness of the establishment is also commendable. ??️However, I would like to point out an area that could use some improvement, which is the attitude of the at the drive-in window employees. While some staff members are friendly and engaging, there are others who seem distant and unresponsive. Which I understand why It should be two people at the window because when the line become busy the newer employee seems very overwhelmed. There have been instances when I had to double-check to ensure they heard me when I requested my sandwich to be toasted and once, I got it, the sandwich still was not toasted after the rep kept saying okay, okay and okay he got 1 thing right in that order. Sometimes, this instruction didn't seem to be inputted during the ordering process. As a result, once I reached the window for payment, it became challenging to get their attention. This delay in communication led to an extended wait time, which I personally find inconvenient. On three occasions, my sandwich was properly toasted, but there was one instance when my order was completely wrong. Despite my overall liking for Panera Bread, I went along with it. ?♀️?Moreover, it is not efficient when the staff only goes over the order at the window, right before taking the payment, and then remains silent/unseen until they hand over the bag of food. This process becomes even more inconvenient when fresh food needs to be prepared, as it causes a delay for the car behind us, which can take an additional 5-10 minutes to fix an order error. The friendliness seems to fade after the initial greeting on the intercom, and it feels like a transaction rather than an engaging experience.Additionally, there is a lack of initiative to offer items like extra napkins or ask if anything else is needed. It would be great if the employees could maintain a check in since the wait is over 5 mins most times it would help ensure that customer satisfaction is prioritized. Perhaps an employee meeting addressing attitude at the drive thru window and the overall mission of the company would be beneficial to keep everyone focused on the same goal. ??On a positive note, the quality of the food is fresh, with most the time generous portions depends on who's working. However, there have been a couple of instances when the tomatoes were overly ripe and I had very little turkey this last order on 2/6/24 this is this the first time, be still 12.99 is an eye turner when you are missing most of the meat on a Turkey BLT lol... Moving on! Apart from that, the food has always been served fresh and in great portions. Taking all these factors into consideration, I would give this location a rating of four stars. The curb appeal is consistently well-maintained and visually appealing.I believe that if the new employees are hired with the right attitude and some check-ins (lol) , it will encourage more repeat visits from customers and attract new ones. Please note that this review is based on my personal opinion and observations during my visits over the past two weeks 10 visit in 11 days. ??No Tukey, on my Tukey sandwich on day 10th it's time to move on for a while.Thank you for taking the time to read my review. I hope this feedback can contribute to the continual improvement of Panera Bread. ??Best regards,Epiphany D.C Queen
Atmosphere: 4
Food: 5
Service: 3
M Wilson
Tables needed cleaned up. Very attentive staff and good hospitality.
Atmosphere: 2
Food: 4
Service: 5
Gar De
**READ BEFORE COMING HERE**This by far is one of the worse Panera you can visit. The staff are incompetent, the food is subpar at BEST and they don’t care about their customers. I made an order online that stayed behind the counter getting cold because their staff didn’t put it out. When I approached manager (Abby) to state my grievance, she made excuses and laughed with the other employees in the back. Save your money….DO NOT COME HERE
Atmosphere: 1
Food: 1
Service: 1
EysFyre
Ordered a large cold brew (posted menu shows 2 sizes). When I was handed a small-sized cup of cold brew, I stated that I asked for a large. The employee said there is only one size! Terrible public service. Did I mention that it took a long time for it to be made too? And after I was handed my beverage, I had to remind the employee that I had also purchased a bagel! Ugh! I won't return.
Atmosphere: 4
Food: 4
Service: 1
Candace Grubbs
Went through the drive-thru and it was a very odd experience....I guess you're just supposed to start talking no one says how can I help you? The line was insanely long. Other than that it's your typical Panera.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Broccoli Cheddar Soup, French Baguette
Moose Hoggin
Got a grilled cheese sandwich (2 of them) and apparently a grilled cheese sandwich to them means barely melted cheese on untoasted bread with the crust somehow burnt, Im still trying to figure out how that even happened, kind of ridiculous for the prices they charge.
Panerai bread is gt some really gd sandwiches and the workers are very friendly and on top of these job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Bistro French Onion Soup, Panera Caesar Salad, Greek Chicken Salad
Sarah M
I'm not sure what is going on with the restaurants in this area, but it seems every single one forgets items whenever I order delivery. I ordered meals for three people and three items were missing. Not only that, but everything was just thrown in the bag and obviously no care went into packaging the item up at all. I ordered directly through the Panera website and when I called, they kept trying to get me to drive there to get the missing items even though I paid for the delivery and should have had all my items delivered to my door. The first manager I spoke to was very nice and said he could refund my order but when I said I used a gift card for some it became 'complicated' and they went back to trying to get me to drive there even though I paid for the delivery. After a while, they finally refunded the three missing items. The problem is, when you purchase items for delivery you pay more for the delivery fees and tax, so I honestly feel like I was not taken care of at all. I am pretty disappointed and honestly might just be done getting Panera. It is too expensive to be missing three items, one being a whole salad. I just do not understand how that happens and why you wouldn't want to do everything possible to make up for the mistake.
Food: 3
Service: 1
Kelsey Gable
Tried to give it a second chance. Absolutely horrible. My sandwich is missing 1/2 of the ingredients and the sauce. Basically got a dry sandwich my 4 year old could make. The chicken Baja bowls were ice told with moldy feta, missing the Greek yogurt. They are also out of French baguettes.
Atmosphere: 1
Food: 1
Service: 1
Crashout Vro
Worked here for a few months and was fired right before the holidays for a “no call no show” after being told i didnt have to come in that
Typical Panera. Very busy every Saturday morning with groups of people that meet weekly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry Muffin
Just server was
Atmosphere: 5
Food: 5
Service: 2
Awesome service! Team leader Rachel is the best!!
Atmosphere: 4
Food: 4
Service: 5
Recommendations please train employees how to accommodate customers. Ran into a few issues at the restaurant. The employees were not able to help. Making sure silverware is throughly cleaned.When customers ask for assistance for a box don’t send them up to the register. Go get one. It was crazy . Really need to give a great customer service for the customers. They won’t want to come back.
Atmosphere: 2
Food: 4
Service: 3
Store Review: Panera Bread in Austintown ??I have visited this Panera Bread location 6-8 times within the last two weeks, and overall, I really enjoy eating here. The food is consistently delicious, and it's always the same quality every time I order. The cleanliness of the establishment is also commendable. ??️However, I would like to point out an area that could use some improvement, which is the attitude of the at the drive-in window employees. While some staff members are friendly and engaging, there are others who seem distant and unresponsive. Which I understand why It should be two people at the window because when the line become busy the newer employee seems very overwhelmed. There have been instances when I had to double-check to ensure they heard me when I requested my sandwich to be toasted and once, I got it, the sandwich still was not toasted after the rep kept saying okay, okay and okay he got 1 thing right in that order. Sometimes, this instruction didn't seem to be inputted during the ordering process. As a result, once I reached the window for payment, it became challenging to get their attention. This delay in communication led to an extended wait time, which I personally find inconvenient. On three occasions, my sandwich was properly toasted, but there was one instance when my order was completely wrong. Despite my overall liking for Panera Bread, I went along with it. ?♀️?Moreover, it is not efficient when the staff only goes over the order at the window, right before taking the payment, and then remains silent/unseen until they hand over the bag of food. This process becomes even more inconvenient when fresh food needs to be prepared, as it causes a delay for the car behind us, which can take an additional 5-10 minutes to fix an order error. The friendliness seems to fade after the initial greeting on the intercom, and it feels like a transaction rather than an engaging experience.Additionally, there is a lack of initiative to offer items like extra napkins or ask if anything else is needed. It would be great if the employees could maintain a check in since the wait is over 5 mins most times it would help ensure that customer satisfaction is prioritized. Perhaps an employee meeting addressing attitude at the drive thru window and the overall mission of the company would be beneficial to keep everyone focused on the same goal. ??On a positive note, the quality of the food is fresh, with most the time generous portions depends on who's working. However, there have been a couple of instances when the tomatoes were overly ripe and I had very little turkey this last order on 2/6/24 this is this the first time, be still 12.99 is an eye turner when you are missing most of the meat on a Turkey BLT lol... Moving on! Apart from that, the food has always been served fresh and in great portions. Taking all these factors into consideration, I would give this location a rating of four stars. The curb appeal is consistently well-maintained and visually appealing.I believe that if the new employees are hired with the right attitude and some check-ins (lol) , it will encourage more repeat visits from customers and attract new ones. Please note that this review is based on my personal opinion and observations during my visits over the past two weeks 10 visit in 11 days. ??No Tukey, on my Tukey sandwich on day 10th it's time to move on for a while.Thank you for taking the time to read my review. I hope this feedback can contribute to the continual improvement of Panera Bread. ??Best regards,Epiphany D.C Queen
Atmosphere: 4
Food: 5
Service: 3
Tables needed cleaned up. Very attentive staff and good hospitality.
Atmosphere: 2
Food: 4
Service: 5
**READ BEFORE COMING HERE**This by far is one of the worse Panera you can visit. The staff are incompetent, the food is subpar at BEST and they don’t care about their customers. I made an order online that stayed behind the counter getting cold because their staff didn’t put it out. When I approached manager (Abby) to state my grievance, she made excuses and laughed with the other employees in the back. Save your money….DO NOT COME HERE
Atmosphere: 1
Food: 1
Service: 1
Ordered a large cold brew (posted menu shows 2 sizes). When I was handed a small-sized cup of cold brew, I stated that I asked for a large. The employee said there is only one size! Terrible public service. Did I mention that it took a long time for it to be made too? And after I was handed my beverage, I had to remind the employee that I had also purchased a bagel! Ugh! I won't return.
Atmosphere: 4
Food: 4
Service: 1
Went through the drive-thru and it was a very odd experience....I guess you're just supposed to start talking no one says how can I help you? The line was insanely long. Other than that it's your typical Panera.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Broccoli Cheddar Soup, French Baguette
Got a grilled cheese sandwich (2 of them) and apparently a grilled cheese sandwich to them means barely melted cheese on untoasted bread with the crust somehow burnt, Im still trying to figure out how that even happened, kind of ridiculous for the prices they charge.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Great
Atmosphere: 5
Food: 4
Service: 5
Panerai bread is gt some really gd sandwiches and the workers are very friendly and on top of these job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Bistro French Onion Soup, Panera Caesar Salad, Greek Chicken Salad
I'm not sure what is going on with the restaurants in this area, but it seems every single one forgets items whenever I order delivery. I ordered meals for three people and three items were missing. Not only that, but everything was just thrown in the bag and obviously no care went into packaging the item up at all. I ordered directly through the Panera website and when I called, they kept trying to get me to drive there to get the missing items even though I paid for the delivery and should have had all my items delivered to my door. The first manager I spoke to was very nice and said he could refund my order but when I said I used a gift card for some it became 'complicated' and they went back to trying to get me to drive there even though I paid for the delivery. After a while, they finally refunded the three missing items. The problem is, when you purchase items for delivery you pay more for the delivery fees and tax, so I honestly feel like I was not taken care of at all. I am pretty disappointed and honestly might just be done getting Panera. It is too expensive to be missing three items, one being a whole salad. I just do not understand how that happens and why you wouldn't want to do everything possible to make up for the mistake.
Food: 3
Service: 1
Tried to give it a second chance. Absolutely horrible. My sandwich is missing 1/2 of the ingredients and the sauce. Basically got a dry sandwich my 4 year old could make. The chicken Baja bowls were ice told with moldy feta, missing the Greek yogurt. They are also out of French baguettes.
Atmosphere: 1
Food: 1
Service: 1
Worked here for a few months and was fired right before the holidays for a “no call no show” after being told i didnt have to come in that
Atmosphere: 1
Food: 1
Service: 1