I was treated very rude and disrespectfully when I ordered a batch of cookies. They were out of the ones I wanted and refused to make any new ones. I will let my friends know how they can expected to be treated ad steer them clear of offering business to this place. This was by 2 ladies 4pm on 3/11/24.
Atmosphere: 3
Food: 3
Service: 1
Kimberly Cole
I ordered a cake for my daughter's baby shower. The online ordering is a little tricky to me. I ordered what I thought and in the comments I typed out exactly what I wanted.I had my other daughter pick it up for me since she lives 5min from the store and I live 30min.I shared a picture of the cake for reference and the name I asked for on the cake looks very thoughtless. Anyone that mentioned the cake to me said it was delicious but the name was not pretty and asked who did it.The cake was delicious, but it was very very thin, I've had many cookie cakes and this one was way thinner. Sad to say I will not be ordering from them again.
shawty girl
A big shout out to great American cookie in Norman at sooner mall....went in for a last minute cookie cake for my son's birthday party today....let me tell you they went above and beyond to make sure my son got his cookie cake for his birthday....I can't tell you enough about the service and amazing workers there today...yall are the best!!!!
Kami Maliel
Stopped in the mall for shoes tonight and walked by the cookies. Decided to try a few to snack on and OMG! We got the pecan, the chocolate fudge, and a peanut butter and WOW! Each on was better than the last. It is so hard to pick a favorite!You nailed the flavors! The chocolate is all the best things you would want in a fudge brownie flavor. The peanut butter is better than eating pb off the spoon. And the pecan! It tastes just like pecan pie in cookie form. You now have a new fan!
Kimberly Miller
Stopped in the mall for shoes tonight and walked by the cookies. Decided to try a few to snack on and OMG! We got the pecan, the chocolate fudge, and a peanut butter and WOW! Each on was better than the last. It is so hard to pick a favorite!You nailed the flavors! The chocolate is all the best things you would want in a fudge brownie flavor. The peanut butter is better than eating pb off the spoon. And the pecan! It tastes just like pecan pie in cookie form. You now have a new fan!
Danny
Ordered a cake for my bday and when I went to pick it up the cake's colors did not match what I asked for. After explaining this, the team lead for today graciously redid the entire top layer (it was a double doozie) and even made the rainbow and text bigger so the icing covered more of the cookie. Super grateful to that team lead, totally wish I could have grabbed his name. Thank you for saving my bday!
Nyxie B
Love these cookies! We drive an hour to buy our faves!
Bob W.
I am very dissatisfied with this location. I ordered a cookie cake to be picked up at 5:15pm on January 31st. There was no indication of this location being closed on the website and I was still able to order a cake. I received a confirmation email and everything. I go to pick up the cookie cake at 5:15 and all the lights are off and there are no employees. It would have been nice for whoever works here to have the decency of informing customers on their website that no one came in to work today so I didn't have to spend $40.00. To add, other locations indicated they were closed for weather but this Norman location did not.
Brittany Holly
Ordered 2 separate cookie cakes and they turned out great. However, the second one seemed more thin than usual. My only suggestion to the company would be to get bags for the cookie cakes. It would be really helpful when carrying the cake to the car in the rain and carrying it around.
ArtRebell
Originally we had a miscommunication with our cake and it was not what was expected, but with a quick phone call they fixed the problem and had the cake ready just in time for the party and it was perfect. Very friendly and ready to help. Thank you so much!!
Ordered a very specific paw patrol themed cake for our sons 5th birthday, and Sydney NAILED IT! I was very skeptical at first, but when we picked it up, we were THRILLED.He loved it!! Everyone at the party was very impressed w her work.
Kim P.
Stopped by at 6:30, and could not order a cake. Mall closes at 7:00. It would be great to have signage with this info posted.
Mary Canfield
Waited until the very last minute to order a cake, that I KNEW I needed 364 days in advance. Great American Cookie saved the day by beautifully decorating a cake for me. Even with only two employees on duty...I was able to order, pay for, and be on my way home to show off my prize in under 30 minutes. If that's not Great Service I don't know what is. I would give more stars if available!!
Darius P
Cookies are always great. Love the chewy pecan ones. A bit pricey but you shouldn't really eat more than one anyway?
sarah owens
We had to do a last minute birthday "cake" this year and these turned out great! The kids devoured them in no time!?
I was treated very rude and disrespectfully when I ordered a batch of cookies. They were out of the ones I wanted and refused to make any new ones. I will let my friends know how they can expected to be treated ad steer them clear of offering business to this place. This was by 2 ladies 4pm on 3/11/24.
Atmosphere: 3
Food: 3
Service: 1
I ordered a cake for my daughter's baby shower. The online ordering is a little tricky to me. I ordered what I thought and in the comments I typed out exactly what I wanted.I had my other daughter pick it up for me since she lives 5min from the store and I live 30min.I shared a picture of the cake for reference and the name I asked for on the cake looks very thoughtless. Anyone that mentioned the cake to me said it was delicious but the name was not pretty and asked who did it.The cake was delicious, but it was very very thin, I've had many cookie cakes and this one was way thinner. Sad to say I will not be ordering from them again.
A big shout out to great American cookie in Norman at sooner mall....went in for a last minute cookie cake for my son's birthday party today....let me tell you they went above and beyond to make sure my son got his cookie cake for his birthday....I can't tell you enough about the service and amazing workers there today...yall are the best!!!!
Stopped in the mall for shoes tonight and walked by the cookies. Decided to try a few to snack on and OMG! We got the pecan, the chocolate fudge, and a peanut butter and WOW! Each on was better than the last. It is so hard to pick a favorite!You nailed the flavors! The chocolate is all the best things you would want in a fudge brownie flavor. The peanut butter is better than eating pb off the spoon. And the pecan! It tastes just like pecan pie in cookie form. You now have a new fan!
Stopped in the mall for shoes tonight and walked by the cookies. Decided to try a few to snack on and OMG! We got the pecan, the chocolate fudge, and a peanut butter and WOW! Each on was better than the last. It is so hard to pick a favorite!You nailed the flavors! The chocolate is all the best things you would want in a fudge brownie flavor. The peanut butter is better than eating pb off the spoon. And the pecan! It tastes just like pecan pie in cookie form. You now have a new fan!
Ordered a cake for my bday and when I went to pick it up the cake's colors did not match what I asked for. After explaining this, the team lead for today graciously redid the entire top layer (it was a double doozie) and even made the rainbow and text bigger so the icing covered more of the cookie. Super grateful to that team lead, totally wish I could have grabbed his name. Thank you for saving my bday!
Love these cookies! We drive an hour to buy our faves!
I am very dissatisfied with this location. I ordered a cookie cake to be picked up at 5:15pm on January 31st. There was no indication of this location being closed on the website and I was still able to order a cake. I received a confirmation email and everything. I go to pick up the cookie cake at 5:15 and all the lights are off and there are no employees. It would have been nice for whoever works here to have the decency of informing customers on their website that no one came in to work today so I didn't have to spend $40.00. To add, other locations indicated they were closed for weather but this Norman location did not.
Ordered 2 separate cookie cakes and they turned out great. However, the second one seemed more thin than usual. My only suggestion to the company would be to get bags for the cookie cakes. It would be really helpful when carrying the cake to the car in the rain and carrying it around.
Originally we had a miscommunication with our cake and it was not what was expected, but with a quick phone call they fixed the problem and had the cake ready just in time for the party and it was perfect. Very friendly and ready to help. Thank you so much!!
Restaurantji Recommends
Ordered a very specific paw patrol themed cake for our sons 5th birthday, and Sydney NAILED IT! I was very skeptical at first, but when we picked it up, we were THRILLED.He loved it!! Everyone at the party was very impressed w her work.
Stopped by at 6:30, and could not order a cake. Mall closes at 7:00. It would be great to have signage with this info posted.
Waited until the very last minute to order a cake, that I KNEW I needed 364 days in advance. Great American Cookie saved the day by beautifully decorating a cake for me. Even with only two employees on duty...I was able to order, pay for, and be on my way home to show off my prize in under 30 minutes. If that's not Great Service I don't know what is. I would give more stars if available!!
Cookies are always great. Love the chewy pecan ones. A bit pricey but you shouldn't really eat more than one anyway?
We had to do a last minute birthday "cake" this year and these turned out great! The kids devoured them in no time!?