horrible customer service my coffee was cold i ask employee to change and he argue with me said coffee is good and fresh coffee pot is almost finish and he said coffee is fresh.i ask his name he said Jonanthan but it's not right. his not wearing name tag so don't know what name is.
Atmosphere: 1
Food: 1
Service: 1
Elley Newman
I worked across the street from this Tim Hortons for 6 years, and was continually impressed by their service. The staff are wonderful, friendly, and always very efficient. I never had to wait long for my order, even if there was a line during the morning rush they would get through the line very quickly. When I started using the mobile order option, my food was always ready when I came to pick it up and my order was always made correctly. I'm no longer in the area so thought I'd leave a review that I had years of good experience here! It was my favourite Tim's location.
Service: 5
Jesse McGean
My girlfriend waited 10 minutes for one coffee! When she complained to the counter staff, they gave her attitude and said "I'm getting to you hunny", even though several people had already been served ahead of her. Finally they realized that her order was missed and made her coffee but did not apologize! This is unacceptable! The service is so bad, we don't need attitude, we just need coffee with fast service! I don't know how the manager keeps their job, the service here has really gone down hill lately!!!!
Atmosphere: 1
Food: 1
Service: 1
Sylvia
The sandwich boy was extremely rude and racist. My coworker and I went over to order a roasted beef sandwich.When we were waiting for the order, the sandwich boy had finished a sandwich and used a quiet voice to shoot the name of the sandwich. None of us heard clearly. A gentleman (white) went up and asked. The sandwich boy talked to him and grabbed the name of his order. Then I went over to ask politely what’s that sandwich that’s been sitting there. The sandwich boy was rude and yelled to me that he can’t manage to service more than one customer at the same time.A lady (white) then went up to ask the same question of the sandwich. He answered in a normal tone. Honestly I have never been treated in this way. Perhaps he was hurt by an Asian in the past but don’t project your hate on me. I hope the manager can check the camera and get a better understanding of what happened today between 1pm to 1:3pm.
Harley Q
Old lady working there was so helpful and guy with cap was nice
Atmosphere: 5
Food: 5
Service: 5
Mystery Giveaway
Staff was very rude, I am a regular and frequent this location several times a day as I work near by, to add "I tip well" my sandwich was made wrong and several employees with snark added Their comments.I wish a customer service auditor would vist them.I get this may be a hard location to work at and they do have good staff here but they desperately need a management review!Please record your experience here and post it on social media sites.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Sheppard
Lack of common decency. Very rude cashier had an attitude all from asking about a sandwich never will I go here again.
Atmosphere: 1
Food: 1
Service: 1
stephan julie
Best tim hortons in hamilton great service very polite and friendly
Temi D.
There are two Tim Horton's in Dundas, Ont. Both locations have rude staff, who don't greet you, and don't say thank you. This has been going on for over one year, especially with the Governor's Road location. The other Tim's on King Street in Dundas is improving a bit, but still needs to greet and thank it's customer's. We called head office, and got a call back, and nothing was done, twice. What happened to this franchise, it used to be good. Also at these locations, they seem to run out of donuts, and sandwiches, around lunch time. My husband frequents both these Tim's as well as other branches around the city. Tim's needs to train their staff to recognize and provide the following: Greet the customer, Serve the customer and Thank the customer. No wonder Tim Horton's at Governor's Road location is mostly empty when we drive by.
M P
Great service at this location, my only complaint is with the eggs. I’ve found eggshells in my meal multiple times.
Staff is impolite. I ordered vanilla latte they served me without vanilla. It’s fine mistake happens. I politely asked them it is not with vanilla. So the server lady glared at me and said I make it again. The second coffee she made was cold; not even warm; cold!! I asked her that she can touch it it’s cold. She rudely told me I cannot make it again and again I will make it one more time only or you can get refund. I am okay with mistake it happens but attitude in which she dealt is far from customer service we expect from Tim Hortons employees. Not even once she apologized instead glared at me and rudely answered me. Manager was there but she did not even once advise her to speak properly. I hope they work on their people skills because what they are doing cannot be called customer service.
k
Yesterday April 19,2023 I was treated poorly bad customer service a lady says next in line my turn I was telling the lady a large coffee the lady just walked away goes to the next customer serving someone else ? the lady forgot about serving me that's very poor customer service not good I don't like Tim hortons I just don't know why I keep going to Tim hortons and I get treated very poorly customer service
Catherine W.
Actually had to throw out my coffee for the first time ever from Tim Hortons, very sad. What has happened to this company? Ver few franchises remaining that have good service and quality.
Gordon “XAIVIER/XGB” Burton
So I'm not one to boast Tim Hortons really but the staff here deff improved my impressions of Tim Hortons overall. Great staff n management well trained n polite very helpful and informative. They ran out of bread n wraps yesterday after dinner so they gave me 2 turkey bacon on English muffin instead ? awesome job on customer service yo. Ty. "XGWJB"
Atmosphere: 5
Food: 5
Service: 5
Ron J
Have always had good service and great snack or coffee at this location
horrible customer service my coffee was cold i ask employee to change and he argue with me said coffee is good and fresh coffee pot is almost finish and he said coffee is fresh.i ask his name he said Jonanthan but it's not right. his not wearing name tag so don't know what name is.
Atmosphere: 1
Food: 1
Service: 1
I worked across the street from this Tim Hortons for 6 years, and was continually impressed by their service. The staff are wonderful, friendly, and always very efficient. I never had to wait long for my order, even if there was a line during the morning rush they would get through the line very quickly. When I started using the mobile order option, my food was always ready when I came to pick it up and my order was always made correctly. I'm no longer in the area so thought I'd leave a review that I had years of good experience here! It was my favourite Tim's location.
Service: 5
My girlfriend waited 10 minutes for one coffee! When she complained to the counter staff, they gave her attitude and said "I'm getting to you hunny", even though several people had already been served ahead of her. Finally they realized that her order was missed and made her coffee but did not apologize! This is unacceptable! The service is so bad, we don't need attitude, we just need coffee with fast service! I don't know how the manager keeps their job, the service here has really gone down hill lately!!!!
Atmosphere: 1
Food: 1
Service: 1
The sandwich boy was extremely rude and racist. My coworker and I went over to order a roasted beef sandwich.When we were waiting for the order, the sandwich boy had finished a sandwich and used a quiet voice to shoot the name of the sandwich. None of us heard clearly. A gentleman (white) went up and asked. The sandwich boy talked to him and grabbed the name of his order. Then I went over to ask politely what’s that sandwich that’s been sitting there. The sandwich boy was rude and yelled to me that he can’t manage to service more than one customer at the same time.A lady (white) then went up to ask the same question of the sandwich. He answered in a normal tone. Honestly I have never been treated in this way. Perhaps he was hurt by an Asian in the past but don’t project your hate on me. I hope the manager can check the camera and get a better understanding of what happened today between 1pm to 1:3pm.
Old lady working there was so helpful and guy with cap was nice
Atmosphere: 5
Food: 5
Service: 5
Staff was very rude, I am a regular and frequent this location several times a day as I work near by, to add "I tip well" my sandwich was made wrong and several employees with snark added Their comments.I wish a customer service auditor would vist them.I get this may be a hard location to work at and they do have good staff here but they desperately need a management review!Please record your experience here and post it on social media sites.
Atmosphere: 1
Food: 1
Service: 1
Lack of common decency. Very rude cashier had an attitude all from asking about a sandwich never will I go here again.
Atmosphere: 1
Food: 1
Service: 1
Best tim hortons in hamilton great service very polite and friendly
There are two Tim Horton's in Dundas, Ont. Both locations have rude staff, who don't greet you, and don't say thank you. This has been going on for over one year, especially with the Governor's Road location. The other Tim's on King Street in Dundas is improving a bit, but still needs to greet and thank it's customer's. We called head office, and got a call back, and nothing was done, twice. What happened to this franchise, it used to be good. Also at these locations, they seem to run out of donuts, and sandwiches, around lunch time. My husband frequents both these Tim's as well as other branches around the city. Tim's needs to train their staff to recognize and provide the following: Greet the customer, Serve the customer and Thank the customer. No wonder Tim Horton's at Governor's Road location is mostly empty when we drive by.
Great service at this location, my only complaint is with the eggs. I’ve found eggshells in my meal multiple times.
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Staff is impolite. I ordered vanilla latte they served me without vanilla. It’s fine mistake happens. I politely asked them it is not with vanilla. So the server lady glared at me and said I make it again. The second coffee she made was cold; not even warm; cold!! I asked her that she can touch it it’s cold. She rudely told me I cannot make it again and again I will make it one more time only or you can get refund. I am okay with mistake it happens but attitude in which she dealt is far from customer service we expect from Tim Hortons employees. Not even once she apologized instead glared at me and rudely answered me. Manager was there but she did not even once advise her to speak properly. I hope they work on their people skills because what they are doing cannot be called customer service.
Yesterday April 19,2023 I was treated poorly bad customer service a lady says next in line my turn I was telling the lady a large coffee the lady just walked away goes to the next customer serving someone else ? the lady forgot about serving me that's very poor customer service not good I don't like Tim hortons I just don't know why I keep going to Tim hortons and I get treated very poorly customer service
Actually had to throw out my coffee for the first time ever from Tim Hortons, very sad. What has happened to this company? Ver few franchises remaining that have good service and quality.
So I'm not one to boast Tim Hortons really but the staff here deff improved my impressions of Tim Hortons overall. Great staff n management well trained n polite very helpful and informative. They ran out of bread n wraps yesterday after dinner so they gave me 2 turkey bacon on English muffin instead ? awesome job on customer service yo. Ty. "XGWJB"
Atmosphere: 5
Food: 5
Service: 5
Have always had good service and great snack or coffee at this location