Nice staff and Friendly service,They are just about to close the store but one of the employee there Ruchi she made fresh tea for me. Love this place,
Atmosphere: 4
Food: 5
Service: 5
Elena Ivanov
Their wait times here are always ridiculous, I could have a full sit-down meal served to me before I can get a coffee here. If it's not staff openly ignoring you, it's the managers distracted texting on their phone instead of helping their staff like good leadership does. Honestly, I've never seen the current "manager" smile at this location, she always looks like this is the last place she wants to be, which makes sense why her staff acts the same. Even the young kid they had before her at least looked happy.Years ago this used to be my favourite location, the staff was friendly, the service was fast and great, the store always went all out for holidays (even Remembrance Day) and the Manger was always on the floor helping (she was quick witted too, which made interactions great!).These days, it seems to only be the older staff that have any kind of training in speed and customer service. Theresa has served me many times with a smile, as well as the tall kid (Zander or Xavier?). The larger male baker is always friendly and full of smiles when I pass by.This store used to be one of the best in the city, and now I think it should be actively avoided. I feel bad for the staff working here, many have so much potential and seemed to have been failed so hard.Parking: Lots of parking, but don't expect to get a close spot during the day, I always have to park behind the building to get a spotWheelchair accessibility: Not the worst, but far from great. Tough to maneuver around and only one handicap parking spot, which is usually occupied
Atmosphere: 3
Food: 3
Service: 1
Jaspreet Kaur
All staff friendly and great service provided by Puneet!!
Atmosphere: 5
Food: 5
Service: 5
Lisa Astley
Just a shout out to Sandeep at the centennial drive kingston Ontario location. Such a pleasant woman. Always happy and smiling. A wonderful barista. She was fast and efficient. Got my order right. And always knows my order before I step up to the counter.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Club Sandwich
Stefany Lafortune
This location is the worst for constantly messing up orders. They even tried giving us food someone else touched and took out of the wrapper because they made a mistake in who they handed it out to - which I’m pretty sure is a health code violation.
Maddy Davidson
This is my daily tim hortons. However I am writing this review because I went today March 14th around 3pm, and the young women at the window was super rude no emotion shown, she threw the debit machine at me and grabbed it away from me with my card still in it. That is not great service if you ask Me. I said "have a nice day" trying to be nice, but she responded "yep whatever." After this experience I don't think I will be going to this location again, and I think you should speak to your employees about BASIC customer service skills! :) *this was through drive through service*
Food: 3
Service: 1
Nishat Anjum
My 2 years older son fan of the tim donuts,We visited this location last saturday around 11:30am.We took our food & eat in the restaurant suddenly i noticed inside the restaurant ,one of the employee dipping the donuts into the chocolate but surprisingly he did this without any gloves.Without gloves is this healthy way?!! Definitely i’ll never buy the tim donuts after this incident.You should maintain you hygiene properly.
Amanda Moraal
One of the ovens was beeping constantly for a good 3 or 4 minutes during our dining experience today. My mom who is hard of hearing found it extremely distracting and bothersome with her hearing aids. I was even bothered by the constant beeping until the baker finally came out and stopped it. The service was mediocre, we waited in the line up inside for a few minutes each time I was in line which was twice as I purchased 2 donuts to take out. The order was put together and given to me in pieces and I had to ask for the last 2 items, a small white milk and the blueberry muffin. When my mother asked for her turkey bacon club sandwich to be cut the employee on the sandwich station grabbed it abruptly and threw the large knife down in and angrily manner. All in all the food was good once we had it all but the organization needs some work. The other employees that served us in cash and making the drinks were very pleasant though.Dietary restrictions: There are very few options for gluten free except for drinks.Kid-friendliness: Fair size dinning area where children are welcome. Child changing stations in female washroom, unsure of men's room.High chairs available.Wheelchair accessibility: Wheelchair accessible as well as marked wheelchair/accessible parking spots in front of the store. Low curd for wheelchairs and walkers or those unable to navigate steps. Power assisted doors for entry and exit.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Turkey Bacon Club Sandwich
Trevor Oddell
Great staff... Food
Atmosphere: 5
Food: 4
Service: 5
Matt James
It's before 7pm and they don't have any chilli or soup? The store closes at 10:00pm or 11:00pm.... Not 7:00pm this is asinine....
We were waiting in the empty drive through for someone to answer the speaker for ordering, no one answered at the window and when we went in it was a 20 minute wait for hot cocoa, 2 of them! There wasn’t even a line and the wait time was ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Phil Lajoie
Every time I visit this location or other locations, I always have to ask the employee to ensure that the cups are full. Each time, they say sure, and every time, I have to check and have the cups filled up. Why are we paying for full cups of coffee and receiving less than a full cup? Why has this become a common problem at every location?
Atmosphere: 1
Food: 2
Service: 1
David Van Remortel
Could not get the order correct, simple coffee and sandwich. 15 other orders processed ahead of mine after I ordered. What I received wasn't even my order.Done with Tim Hortons
Nice staff and Friendly service,They are just about to close the store but one of the employee there Ruchi she made fresh tea for me. Love this place,
Atmosphere: 4
Food: 5
Service: 5
Their wait times here are always ridiculous, I could have a full sit-down meal served to me before I can get a coffee here. If it's not staff openly ignoring you, it's the managers distracted texting on their phone instead of helping their staff like good leadership does. Honestly, I've never seen the current "manager" smile at this location, she always looks like this is the last place she wants to be, which makes sense why her staff acts the same. Even the young kid they had before her at least looked happy.Years ago this used to be my favourite location, the staff was friendly, the service was fast and great, the store always went all out for holidays (even Remembrance Day) and the Manger was always on the floor helping (she was quick witted too, which made interactions great!).These days, it seems to only be the older staff that have any kind of training in speed and customer service. Theresa has served me many times with a smile, as well as the tall kid (Zander or Xavier?). The larger male baker is always friendly and full of smiles when I pass by.This store used to be one of the best in the city, and now I think it should be actively avoided. I feel bad for the staff working here, many have so much potential and seemed to have been failed so hard.Parking: Lots of parking, but don't expect to get a close spot during the day, I always have to park behind the building to get a spotWheelchair accessibility: Not the worst, but far from great. Tough to maneuver around and only one handicap parking spot, which is usually occupied
Atmosphere: 3
Food: 3
Service: 1
All staff friendly and great service provided by Puneet!!
Atmosphere: 5
Food: 5
Service: 5
Just a shout out to Sandeep at the centennial drive kingston Ontario location. Such a pleasant woman. Always happy and smiling. A wonderful barista. She was fast and efficient. Got my order right. And always knows my order before I step up to the counter.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Club Sandwich
This location is the worst for constantly messing up orders. They even tried giving us food someone else touched and took out of the wrapper because they made a mistake in who they handed it out to - which I’m pretty sure is a health code violation.
This is my daily tim hortons. However I am writing this review because I went today March 14th around 3pm, and the young women at the window was super rude no emotion shown, she threw the debit machine at me and grabbed it away from me with my card still in it. That is not great service if you ask Me. I said "have a nice day" trying to be nice, but she responded "yep whatever." After this experience I don't think I will be going to this location again, and I think you should speak to your employees about BASIC customer service skills! :) *this was through drive through service*
Food: 3
Service: 1
My 2 years older son fan of the tim donuts,We visited this location last saturday around 11:30am.We took our food & eat in the restaurant suddenly i noticed inside the restaurant ,one of the employee dipping the donuts into the chocolate but surprisingly he did this without any gloves.Without gloves is this healthy way?!! Definitely i’ll never buy the tim donuts after this incident.You should maintain you hygiene properly.
One of the ovens was beeping constantly for a good 3 or 4 minutes during our dining experience today. My mom who is hard of hearing found it extremely distracting and bothersome with her hearing aids. I was even bothered by the constant beeping until the baker finally came out and stopped it. The service was mediocre, we waited in the line up inside for a few minutes each time I was in line which was twice as I purchased 2 donuts to take out. The order was put together and given to me in pieces and I had to ask for the last 2 items, a small white milk and the blueberry muffin. When my mother asked for her turkey bacon club sandwich to be cut the employee on the sandwich station grabbed it abruptly and threw the large knife down in and angrily manner. All in all the food was good once we had it all but the organization needs some work. The other employees that served us in cash and making the drinks were very pleasant though.Dietary restrictions: There are very few options for gluten free except for drinks.Kid-friendliness: Fair size dinning area where children are welcome. Child changing stations in female washroom, unsure of men's room.High chairs available.Wheelchair accessibility: Wheelchair accessible as well as marked wheelchair/accessible parking spots in front of the store. Low curd for wheelchairs and walkers or those unable to navigate steps. Power assisted doors for entry and exit.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Turkey Bacon Club Sandwich
Great staff... Food
Atmosphere: 5
Food: 4
Service: 5
It's before 7pm and they don't have any chilli or soup? The store closes at 10:00pm or 11:00pm.... Not 7:00pm this is asinine....
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Its an average tim
Atmosphere: 3
Food: 3
Service: 3
Slower than ever, English subpar
We were waiting in the empty drive through for someone to answer the speaker for ordering, no one answered at the window and when we went in it was a 20 minute wait for hot cocoa, 2 of them! There wasn’t even a line and the wait time was ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Every time I visit this location or other locations, I always have to ask the employee to ensure that the cups are full. Each time, they say sure, and every time, I have to check and have the cups filled up. Why are we paying for full cups of coffee and receiving less than a full cup? Why has this become a common problem at every location?
Atmosphere: 1
Food: 2
Service: 1
Could not get the order correct, simple coffee and sandwich. 15 other orders processed ahead of mine after I ordered. What I received wasn't even my order.Done with Tim Hortons
Atmosphere: 1
Food: 1
Service: 1