Love the drinks here! The interior was nice and clean. Janice and Peony offered me great service and made my order very fast!
jel mel
I have never made a review before today, but earlier in the morning my father came in looking to buy his grandson a drink and he wasn’t familiar with any of this as this was his first time and english isn’t his first language and he told me that a worker named kevin i believe so was explaining everything to him and taking his time making him understand what’s popular and what’s the basics of bubble tea, while going slow enough for my father to understand. It’s happy to hear that there’s still workers like this who’s kind enough and patient enough to help. Thank you chatime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chatime Pearl Milk Tea Hot
John Tjon
Crowded sometimes
Atmosphere: 4
Food: 4
Service: 3
Liz Tang
Zoe and Hannah were absolutely amazing!! They were so fast with my order and were super friendly!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chatime Pearl Milk Tea Hot
jeff lin
Visit almost every week with my daughters. Alway order the same bobba tea. Castlemore location always have all the favours available. Something we notice when we go to other Chatime and they can't provide the drinks my daughters want because they don't have the ingredients. Zoe is always a pleasure to see when she is in the store. Always friendly, very informative of the latest flavours and promotions and gets our teas made right and fast. Thanks so much for your service.
Atmosphere: 5
Food: 5
Service: 5
Iqra Segreto
Iced matcha latte & mango bubble tea were made perfectly and had full flavour ??
Atmosphere: 5
Food: 5
Service: 5
Wareesha Nadeem
Made my drink (match brown sugar milk tea) wrong 3 times. The final time, I got it in a leaking cup. Husband’s slush had huge ice chunks in it. Awful bbt place. I wish coco’s was closer to us.
Fee Fee
Typically Chatime drinks are extremely sweet, but when you order a drink that can be customized, it tastes really good. The staff at this location was friendly, and the store seems clean. There is ample seating, so that's a bonus if you're looking for a place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Cass
Great drinks !
Ashley Chan
I don't know how they always end up screwing up my order. I go here rarely hoping that the next time I go they would finally get their head in the game but they still screw it up. I don't understand how it is so bad at this location. They used to be so good when they started; their staff used to be competent. It's honestly so disappointing. The cashier even tried to upsell me after messing up my order! Talk about bad customer service.
I’ve been coming here weekly due to a family activity nearby. Drinks have been good and the Bake Code swiss rolls are a favourite. The free wifi is also appreciated.Not a fan of the paper straws. I’ve spilled my drinks before trying to get it through so they just give me anxiety and I only order hot drinks now.My reason for reviewing though is because of the loud music in the store. I tried not to mind it before but overtime it’s starting to bother me. Not sure if it’s just me, I suppose I have a bit of a sensory issue and I really come here hoping for a cozy spot to work or read by myself for an hour or so while I wait so it’s just distracting. I guess I can go somewhere else but everything has been good otherwise so hoping the feedback might be helpful.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Original Swiss Roll
Charles C
Fast and easy. There is a self-service kiosk so you can quickly (or slowly) go through the menu and place your order. It is very casual in here and our drinks were on point. Lots of variety here so it will take a while to get through the whole menu.
Atmosphere: 5
Food: 5
Service: 5
HuiHui Yu
Ordered 5 drinks thru mobile and added 1 more drink over the counter. Notified the girl I have 5 drinks to pick up. If the store is out of trays, should have let me know and I would have purchased a bag. I came in by myself. How was I suppose to carry six drinks without a tray or bag.
Atmosphere: 4
Food: 3
Service: 2
Sarah M.
Update on 01-20-23: I think this place deserves an updated review. The quality of their drinks has consistently improved. The tapioca is cooked well & the texture is wonderfully chewy. There is only a hint of sweetness in my milk tea when ordered with no sugar which is from the tapioca. I've been really enjoying my drinks from here. Keep up the great work!It's nice to have a Chatime so close but this location has been trouble since day one. Slowest to fulfill orders & experienced incorrect orders a few too many times. Today I walked in to order, got home & realized my order was incorrect (asked for roasted milk tea but got just milk tea). I don't fully blame it on the kind man that took my order. It's hard with the loud music & with the plexiglass between us due to Covid. I should of looked to ensure he heard me & inputted the order correctly. My biggest issue was that I got no sugar as always & it was like 100% sugar. This has happened before & it's just astounding how it's so inconsistent... makes me think is this really no sugar as the label says? My stomach is literally feeling sick right now with too much sugar. Will have to throw & waste the rest of this drink and my money. I think I'm finally giving up on this chain and going elsewhere.
SalesByBK
Drove all the way the way from home to get a slush and they said all they have left is milk tea.. if your opened until 11, have everything available until 11.
Love the drinks here! The interior was nice and clean. Janice and Peony offered me great service and made my order very fast!
I have never made a review before today, but earlier in the morning my father came in looking to buy his grandson a drink and he wasn’t familiar with any of this as this was his first time and english isn’t his first language and he told me that a worker named kevin i believe so was explaining everything to him and taking his time making him understand what’s popular and what’s the basics of bubble tea, while going slow enough for my father to understand. It’s happy to hear that there’s still workers like this who’s kind enough and patient enough to help. Thank you chatime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chatime Pearl Milk Tea Hot
Crowded sometimes
Atmosphere: 4
Food: 4
Service: 3
Zoe and Hannah were absolutely amazing!! They were so fast with my order and were super friendly!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chatime Pearl Milk Tea Hot
Visit almost every week with my daughters. Alway order the same bobba tea. Castlemore location always have all the favours available. Something we notice when we go to other Chatime and they can't provide the drinks my daughters want because they don't have the ingredients. Zoe is always a pleasure to see when she is in the store. Always friendly, very informative of the latest flavours and promotions and gets our teas made right and fast. Thanks so much for your service.
Atmosphere: 5
Food: 5
Service: 5
Iced matcha latte & mango bubble tea were made perfectly and had full flavour ??
Atmosphere: 5
Food: 5
Service: 5
Made my drink (match brown sugar milk tea) wrong 3 times. The final time, I got it in a leaking cup. Husband’s slush had huge ice chunks in it. Awful bbt place. I wish coco’s was closer to us.
Typically Chatime drinks are extremely sweet, but when you order a drink that can be customized, it tastes really good. The staff at this location was friendly, and the store seems clean. There is ample seating, so that's a bonus if you're looking for a place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Great drinks !
I don't know how they always end up screwing up my order. I go here rarely hoping that the next time I go they would finally get their head in the game but they still screw it up. I don't understand how it is so bad at this location. They used to be so good when they started; their staff used to be competent. It's honestly so disappointing. The cashier even tried to upsell me after messing up my order! Talk about bad customer service.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
I’ve been coming here weekly due to a family activity nearby. Drinks have been good and the Bake Code swiss rolls are a favourite. The free wifi is also appreciated.Not a fan of the paper straws. I’ve spilled my drinks before trying to get it through so they just give me anxiety and I only order hot drinks now.My reason for reviewing though is because of the loud music in the store. I tried not to mind it before but overtime it’s starting to bother me. Not sure if it’s just me, I suppose I have a bit of a sensory issue and I really come here hoping for a cozy spot to work or read by myself for an hour or so while I wait so it’s just distracting. I guess I can go somewhere else but everything has been good otherwise so hoping the feedback might be helpful.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Original Swiss Roll
Fast and easy. There is a self-service kiosk so you can quickly (or slowly) go through the menu and place your order. It is very casual in here and our drinks were on point. Lots of variety here so it will take a while to get through the whole menu.
Atmosphere: 5
Food: 5
Service: 5
Ordered 5 drinks thru mobile and added 1 more drink over the counter. Notified the girl I have 5 drinks to pick up. If the store is out of trays, should have let me know and I would have purchased a bag. I came in by myself. How was I suppose to carry six drinks without a tray or bag.
Atmosphere: 4
Food: 3
Service: 2
Update on 01-20-23: I think this place deserves an updated review. The quality of their drinks has consistently improved. The tapioca is cooked well & the texture is wonderfully chewy. There is only a hint of sweetness in my milk tea when ordered with no sugar which is from the tapioca. I've been really enjoying my drinks from here. Keep up the great work!It's nice to have a Chatime so close but this location has been trouble since day one. Slowest to fulfill orders & experienced incorrect orders a few too many times. Today I walked in to order, got home & realized my order was incorrect (asked for roasted milk tea but got just milk tea). I don't fully blame it on the kind man that took my order. It's hard with the loud music & with the plexiglass between us due to Covid. I should of looked to ensure he heard me & inputted the order correctly. My biggest issue was that I got no sugar as always & it was like 100% sugar. This has happened before & it's just astounding how it's so inconsistent... makes me think is this really no sugar as the label says? My stomach is literally feeling sick right now with too much sugar. Will have to throw & waste the rest of this drink and my money. I think I'm finally giving up on this chain and going elsewhere.
Drove all the way the way from home to get a slush and they said all they have left is milk tea.. if your opened until 11, have everything available until 11.
Atmosphere: 1
Food: 1
Service: 1