The service is always quick here and the staff does their job well. The wait is never more than a minute, and there are always seats free. There is often a lack of selection at this Tim Hortons in comparison to nearby locations, however, so don't expect them to have some of the less popular items available. It's a good place to stop by and grab the classics, though.
Ross Farries
Very bad and rude service from Caroline didn’t even talk to me when I came up to the counter and was snappy have came back to see if any has changed and it hasn’t the woman who is constantly grumpy n rude is still serving this will be the last time I come here they need to demote the woman or move here to the back grumpy people shouldn’t be at the til
Atmosphere: 2
Food: 3
Winnie Sharma
Had been to get my morning ice coffee. Guess what !!! There was no coffee, just came with milk and ice. When approached, the grumpy member at the counter. She was rude. bad service always.
Atmosphere: 1
Food: 1
Service: 1
Justin Pitney
Cashier has no idea how to use the cash register. Staff is rude and slow.
Atmosphere: 1
Food: 1
Service: 1
Hammed ok
Manager if the store named Husan is very Frindky and nice
Ophelia Hiney
Gross, unshowered woman wearing a mask as a chin diaper used cleaning products on a rag, wiped some crud up, and then didn't change gloves to prepare food.
Atmosphere: 1
Food: 1
Service: 1
Zoemy G.
Terrible service went there a few years ago idk if it changed but they refused to make me a mint tea with ice in it to make it cold we had to order a cup of ice on the side EVERY OTHER TIMS DO IT! Place was decent ambiance wise.
caylin macpherson
The staff are nice enough but they are ridiculously disorganized and they never have anything.
Atmosphere: 2
Food: 1
Service: 2
Bunsen B.
Inconsistency and lack of urgency. Whether the food/drink you will be available is a lottery. Wanted to order that particular muffin? It might be there. Ordered a bagel, only for the guy at the back to say they don't have that kind? Typical. So if you go to this Tim Horton's, don't have your heart set on anything - you'll often have to adjust. The staff have zero sense of urgency, whether there is one person in line or fiver. Rarely is there a dedicated person manning the cash register; they seem to have a system of "whoever is nearby at the time will be the cashier". Then, once you get your order, the person making the food/drink doesn't seem to appreciate that most people are not coming to Tim Horton's for the interior decorations or whimsical ambiance and instead are there with the goal of leaving as soon as they can. The staff seem to employ a "I'll get to it eventually" attitude and any customer can see it. This may also explain why many food/drink items aren't available at a reasonable time. Only reason this review isn't a 1-out-of-5 is because once the staff finally deign to get you your order, the result is a notch above mediocre (sometimes).
Evan
Iced capp machine has been out of order for nearly a
Iced capp machine has been out of order for nearly a
Oracle
Most of the stuff on the menu they don’t serve and have no staff waiting even at lunch time. Would not recommend
Nathen
The staff were amazing at this location. We got medium drinks and they upgraded them to larges for free!
BB Leung
I was in this store at around 7:15am Friday morning. No donuts, few options of muffins. Store is dirty.Poor services, I bought 3 gift cards, but no envelopes provide. The cashier told me none left, go get from other stores. Thank you for the attitude.
Gilbert KUTCHKOSKIE
The Tim's at 161 Lauier in Ottawa service stinks not an organized team. Slow all working on the same thing.I will not attend there again.
The service is always quick here and the staff does their job well. The wait is never more than a minute, and there are always seats free. There is often a lack of selection at this Tim Hortons in comparison to nearby locations, however, so don't expect them to have some of the less popular items available. It's a good place to stop by and grab the classics, though.
Very bad and rude service from Caroline didn’t even talk to me when I came up to the counter and was snappy have came back to see if any has changed and it hasn’t the woman who is constantly grumpy n rude is still serving this will be the last time I come here they need to demote the woman or move here to the back grumpy people shouldn’t be at the til
Atmosphere: 2
Food: 3
Had been to get my morning ice coffee. Guess what !!! There was no coffee, just came with milk and ice. When approached, the grumpy member at the counter. She was rude. bad service always.
Atmosphere: 1
Food: 1
Service: 1
Cashier has no idea how to use the cash register. Staff is rude and slow.
Atmosphere: 1
Food: 1
Service: 1
Manager if the store named Husan is very Frindky and nice
Gross, unshowered woman wearing a mask as a chin diaper used cleaning products on a rag, wiped some crud up, and then didn't change gloves to prepare food.
Atmosphere: 1
Food: 1
Service: 1
Terrible service went there a few years ago idk if it changed but they refused to make me a mint tea with ice in it to make it cold we had to order a cup of ice on the side EVERY OTHER TIMS DO IT! Place was decent ambiance wise.
The staff are nice enough but they are ridiculously disorganized and they never have anything.
Atmosphere: 2
Food: 1
Service: 2
Inconsistency and lack of urgency. Whether the food/drink you will be available is a lottery. Wanted to order that particular muffin? It might be there. Ordered a bagel, only for the guy at the back to say they don't have that kind? Typical. So if you go to this Tim Horton's, don't have your heart set on anything - you'll often have to adjust. The staff have zero sense of urgency, whether there is one person in line or fiver. Rarely is there a dedicated person manning the cash register; they seem to have a system of "whoever is nearby at the time will be the cashier". Then, once you get your order, the person making the food/drink doesn't seem to appreciate that most people are not coming to Tim Horton's for the interior decorations or whimsical ambiance and instead are there with the goal of leaving as soon as they can. The staff seem to employ a "I'll get to it eventually" attitude and any customer can see it. This may also explain why many food/drink items aren't available at a reasonable time. Only reason this review isn't a 1-out-of-5 is because once the staff finally deign to get you your order, the result is a notch above mediocre (sometimes).
Iced capp machine has been out of order for nearly a
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Iced capp machine has been out of order for nearly a
Most of the stuff on the menu they don’t serve and have no staff waiting even at lunch time. Would not recommend
The staff were amazing at this location. We got medium drinks and they upgraded them to larges for free!
I was in this store at around 7:15am Friday morning. No donuts, few options of muffins. Store is dirty.Poor services, I bought 3 gift cards, but no envelopes provide. The cashier told me none left, go get from other stores. Thank you for the attitude.
The Tim's at 161 Lauier in Ottawa service stinks not an organized team. Slow all working on the same thing.I will not attend there again.