Proper bbt. Iykyk ?Amazing customer service everytime I phone in and pick up my orders
Atmosphere: 5
Food: 5
Service: 5
Sarah Camp
Super friendly staff and great choices! I went in with my niece and she was able to sample the new pearls to see if she liked it. I always enjoy coming in here :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Milk
Y Ly
I came last week and enjoyed the bubble tea. My mom and I loved the bubble waffle as it was crunchy and tasty. Today I came back and was disappointed. Bubble tea was good but the bubble waffle was almost white and soggy inside. I brought it back and they made me another one. Same white colour and the inside tasted raw. When I went to complain about it they make excuses about the flour blah blah. The proper thing to do was to apologize and refund my money because I couldn’t it this thing raw. These young girls needs to be taught customer service. Very disappointed today!
Atmosphere: 4
Food: 3
Service: 1
AJ SCHOFIELD
Took way too long to make one drink. Was no sense of urgency but the quality was pretty good so 3 stars
Kathryn Flett
Great drinks and a fantastic selection of flavours! Always helpful service with a smile
Drinks are okay. Some drinks that other Gong cha establishments (I've been to most of them around Canada) have aren't available here. Service is okay depending on the day you go. Staff are sometimes friendly and sometimes I can feel they are annoyed. Atmosphere is okay.If you're looking for a place that sells fresh fruit drinks, save your time and go elsewhere. This place doesn't have fresh fruit drinks.
Atmosphere: 3
Food: 3
Service: 3
Julia P
Tried the brown sugar milk foam milk tea with black tea. The drink was delicious, regular sugar level but not TOO sweet to handle. Not the best atmosphere out of all the bbt places I’ve been, but the staff were friendly and it was clean.Dietary restrictions: Alternative milk options available
Atmosphere: 3
Food: 3
Service: 4
Tiffany Graham
We came tonight at 8:30 and the staff were super friendly and offered suggestions for menu items. Very patient and answered any questions. The guy who helped us order and the girl who made our drinks quickly were fantastic.
Atmosphere: 5
Food: 5
Service: 5
Josh Unite
I always come here for my bubble tea fix and it never disappoints. Drinks are made well but as I’m writing this review, the staff seemed a little off which is not usual. I got a condescending and sarcastic attitude from the front cashier which kinda bummed the mood down. Overall I’d still go here but hopefully their attitude changes.
Beware. Most of the time there will be only one employee. I ordered around 6 and got my drink at 6:35pm. This has been an ongoing problem for weeks. The drinks are really good if you have the time. Don't go if busy if you want a quick drink. This isn't the employee fault clearly management.Reply to owner: I didn't write this review because of today's experience. It was because it's been a consistent pattern over the last month.
Sydney Riddoch
gentleman at the counter was super nice and helpful and bubble tea was delicious!! I can't wait to try the croffle and corn
Atmosphere: 5
Food: 5
Service: 5
Tammie Nguyen
Honestly, I think this is the best Gong Cha I have been to. The service is excellent. The owner is super nice and welcoming. Their croffle is actually pretty good. The drinks and hong Kong waffle are delicious as well. Prices are decent, not too high. Really recommend everyone should stop by and check this franchise out. Much better than Gong Cha in the US. They have different items that I never seen other Gong Cha carry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Bubble Waffle, Croffles, Strawberry Bubble Waffle, Brown Sugar Oolong Milk Tea w
Caroline T
I’ve ordered at Gong Cha so many times, but my experience today made me extremely disappointed. I ordered at around 9:20pm, with one Large size Brown Sugar Milk tea adding pearls inside, 2 egg waffles and 1 Korean style hotdog. However, I don’t think I’ll come again within 3 months, the food quality was quite disappointing.I spent $29 dollars for 4 items. Beside $0.90 charges on one topping in the drink, I’m paying $5.99 for such a ridiculous hotdog which didn’t match the picture at all. The hotdog was not even bigger than two packs of ketchup!Moreover, the staff there was not familiar with their duty. Yet only 3 groups of customers were inside the store including me, the employee was about to give my items to other customers.I can understand the increased price due to the inflation, but I don’t think that’s the way how you treat your customers with high-price but low-quality items.
Atmosphere: 2
Food: 1
Service: 1
Hoang Phuong Nguyen
Gong Cha in St. Catharines is undoubtedly the go-to spot for the best and highest-quality bubble tea in the area. What sets them apart is their consistently fresh and perfectly chewy pearls, which add a delightful texture to every sip. The drinks here are incredibly flavorful, offering a wide range of options to suit every palate. The overall experience is top-notch, with friendly staff and a welcoming ambiance. If you're a bubble tea enthusiast or simply looking for a refreshing and satisfying beverage, Gong Cha in St. Catharines should be your first choice. It's a true gem in the city!
Proper bbt. Iykyk ?Amazing customer service everytime I phone in and pick up my orders
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff and great choices! I went in with my niece and she was able to sample the new pearls to see if she liked it. I always enjoy coming in here :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Milk
I came last week and enjoyed the bubble tea. My mom and I loved the bubble waffle as it was crunchy and tasty. Today I came back and was disappointed. Bubble tea was good but the bubble waffle was almost white and soggy inside. I brought it back and they made me another one. Same white colour and the inside tasted raw. When I went to complain about it they make excuses about the flour blah blah. The proper thing to do was to apologize and refund my money because I couldn’t it this thing raw. These young girls needs to be taught customer service. Very disappointed today!
Atmosphere: 4
Food: 3
Service: 1
Took way too long to make one drink. Was no sense of urgency but the quality was pretty good so 3 stars
Great drinks and a fantastic selection of flavours! Always helpful service with a smile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Splash, Milk Foam, Bubble Waffle, Sugar Milk
Gotta love Gong Cha
Drinks are okay. Some drinks that other Gong cha establishments (I've been to most of them around Canada) have aren't available here. Service is okay depending on the day you go. Staff are sometimes friendly and sometimes I can feel they are annoyed. Atmosphere is okay.If you're looking for a place that sells fresh fruit drinks, save your time and go elsewhere. This place doesn't have fresh fruit drinks.
Atmosphere: 3
Food: 3
Service: 3
Tried the brown sugar milk foam milk tea with black tea. The drink was delicious, regular sugar level but not TOO sweet to handle. Not the best atmosphere out of all the bbt places I’ve been, but the staff were friendly and it was clean.Dietary restrictions: Alternative milk options available
Atmosphere: 3
Food: 3
Service: 4
We came tonight at 8:30 and the staff were super friendly and offered suggestions for menu items. Very patient and answered any questions. The guy who helped us order and the girl who made our drinks quickly were fantastic.
Atmosphere: 5
Food: 5
Service: 5
I always come here for my bubble tea fix and it never disappoints. Drinks are made well but as I’m writing this review, the staff seemed a little off which is not usual. I got a condescending and sarcastic attitude from the front cashier which kinda bummed the mood down. Overall I’d still go here but hopefully their attitude changes.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Beware. Most of the time there will be only one employee. I ordered around 6 and got my drink at 6:35pm. This has been an ongoing problem for weeks. The drinks are really good if you have the time. Don't go if busy if you want a quick drink. This isn't the employee fault clearly management.Reply to owner: I didn't write this review because of today's experience. It was because it's been a consistent pattern over the last month.
gentleman at the counter was super nice and helpful and bubble tea was delicious!! I can't wait to try the croffle and corn
Atmosphere: 5
Food: 5
Service: 5
Honestly, I think this is the best Gong Cha I have been to. The service is excellent. The owner is super nice and welcoming. Their croffle is actually pretty good. The drinks and hong Kong waffle are delicious as well. Prices are decent, not too high. Really recommend everyone should stop by and check this franchise out. Much better than Gong Cha in the US. They have different items that I never seen other Gong Cha carry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Bubble Waffle, Croffles, Strawberry Bubble Waffle, Brown Sugar Oolong Milk Tea w
I’ve ordered at Gong Cha so many times, but my experience today made me extremely disappointed. I ordered at around 9:20pm, with one Large size Brown Sugar Milk tea adding pearls inside, 2 egg waffles and 1 Korean style hotdog. However, I don’t think I’ll come again within 3 months, the food quality was quite disappointing.I spent $29 dollars for 4 items. Beside $0.90 charges on one topping in the drink, I’m paying $5.99 for such a ridiculous hotdog which didn’t match the picture at all. The hotdog was not even bigger than two packs of ketchup!Moreover, the staff there was not familiar with their duty. Yet only 3 groups of customers were inside the store including me, the employee was about to give my items to other customers.I can understand the increased price due to the inflation, but I don’t think that’s the way how you treat your customers with high-price but low-quality items.
Atmosphere: 2
Food: 1
Service: 1
Gong Cha in St. Catharines is undoubtedly the go-to spot for the best and highest-quality bubble tea in the area. What sets them apart is their consistently fresh and perfectly chewy pearls, which add a delightful texture to every sip. The drinks here are incredibly flavorful, offering a wide range of options to suit every palate. The overall experience is top-notch, with friendly staff and a welcoming ambiance. If you're a bubble tea enthusiast or simply looking for a refreshing and satisfying beverage, Gong Cha in St. Catharines should be your first choice. It's a true gem in the city!
Atmosphere: 5
Food: 5
Service: 5