My brother and I were having a nice catch-up at a restaurant on a Sunday night. The front girl was very friendly and accommodating. However, our pleasant experience was ruined by a person named Mark, who I'm not sure was a waiter or the manager. Mark started to rush our table,asking if we wanted our ice cream served or if we wanted the bill. This made us feel uncomfortable and ruined the atmosphere of our night. The situation continued until my brother wanted to eat his ice cream in the car to leave the restaurant. It's worth noting that the restaurant close at 10 pm, but Mark started rushing us at around 9:20 pm. I usually leave restaurants 15 minutes before closing time because I understand that workers are tired, but Mark's behavior and attitude were not appreciated.
Hi I should say this we wear there last night with my family the food and customer service was fabulous ? ? even my kids loved ...
Shazi
We’re sitting here right now, excellent service and amazing food. Highly recommended. Thank you
Dwain Sobers
Gratuity was charged for a table of two and our server didn't mention that it was already part of the bill, we noticed it after giving an additional tip. Restaurants normally inform you before hand when gratuity is included. Not happy with the lack of communications.
Atmosphere: 3
Food: 2
Service: 3
Jonas Murray
never go here bad place bad
Atmosphere: 1
Food: 1
Service: 1
Melissa F-C
We went to celebrate a special occasion on March 1st and absolutely loved the service and food. Julie was incredibly nice and gave us a complementary piece of cake to celebrate ?Dinner is a bit more expensive than lunch (as is the case for most restaurants) but the food was 10000x better. 10/10 would go back during dinner rush again. Thank you Julie and staff for making my special day even more enjoyable
Atmosphere: 5
Food: 5
Service: 5
Chris Martins
Should have taken pics of the food. Very overpriced buffet honestly. Also the temperature of the cooking station in front of is not that hot and it takes forever to cook your food. Not very many vegetarian options as well. Very disappointed
Atmosphere: 4
Food: 3
Service: 3
Priscilla Velasco
I was not satisfied with my experience. I was seated across from the kitchen, where it was very loud and a lot of traffic. The service was very slow where we had to call the server multiple times + our orders were forgotten so we'd have to ask more than once for things. We were not offered refills or to change our grill so our food was burning.. The server was not attentive and never came to our table. They automatically charge a fee of 12% service charge even if we were only a table of 2... but this explains why they did not care in terms of taking care of us, because they automatically charged a tip. I don't appreciate this because it's as if I was forced to tip a certain amount for such minimal customer service. I don't recommend eating here, as my experience was very disappointing for spending over $100...
Atmosphere: 3
Food: 1
Service: 1
Peter Mutolo
Incredible menu and quality of meats and fish, with extremely attentive and pleasant service, my new favourite Korean bbq spot for sure can’t wait to return.
Greeted very nicely as I walked in and was immediately helped. Service during dining was spectacular. Everyone is very nice and kept the table very clean. Julia the manager was also very kind!Eat here more often!!!
From Lipton Tea, to Chapman's ice cream, from the manager with the most apathetic customer service, to asking for a tip on top of 12% automatic service fee that is added. Is this what authentic Asian Japanese grill house is like in Japan?1. Lipton Tea - Why is this tea even given here? It's the cheapest quality tea bag. Why not have some more authentic Japanese tea? Maybe loose leaf? Or at a very least a tea bag company that is not the cheapest Lipton label possible.2. You're in the heart of Vaughan, you have at minimum 3 different facilities that make within 10 minute drive that make delicious ice cream. Including Wasabi, Matcha, Sesami and Miso, why not make a deal with them and offer that instead? To eat the most generic ice cream with a plastic spoon? What is this.3. Manager - It's no surprise that restaurants are hit hard, and to keep people coming back you need to provide at minimum an OK customer service. Talking on the phone while walking us to the table and taking our order, messing up our order, not knowing the drink menu, not brining the receipt until we had to ask for the 3rd time and walk to the bar to ask for me.4. 12% added fee - This is cherry on top. Maybe it's the norm now, I don't know. But to ask for a tip on top of a 12% service fee is a bit weird. ?Anyways, I want go back here. I won't recommend this place. There are other great places in Vaughan to visit for $50/meal before drinks.
Atmosphere: 3
Food: 1
Service: 1
Peter Dimacakos
Everything was great. Food tasted great, good service and great atmosphere but...Me and friends had upset stomachs for a week after eating at Chako. This is the 3rd time a friend of mine has eaten at Chako and he gotten sick all three times from different locations.
Atmosphere: 5
Food: 1
Service: 5
T W
12% gratuity already in bill! Just pay attention to it because machine will have a popup asking for tip. Consider it a new years tip :)Food is really fresh and great quality. Staff is very attentive.Will come back again:)
Atmosphere: 5
Food: 5
Service: 4
Ron Dujour
Very accommodating. Friendly staff. Generous cuts. Tender and flavorful. Very warm and cozy on a snowy night ♥️♥️♥️
My brother and I were having a nice catch-up at a restaurant on a Sunday night. The front girl was very friendly and accommodating. However, our pleasant experience was ruined by a person named Mark, who I'm not sure was a waiter or the manager. Mark started to rush our table,asking if we wanted our ice cream served or if we wanted the bill. This made us feel uncomfortable and ruined the atmosphere of our night. The situation continued until my brother wanted to eat his ice cream in the car to leave the restaurant. It's worth noting that the restaurant close at 10 pm, but Mark started rushing us at around 9:20 pm. I usually leave restaurants 15 minutes before closing time because I understand that workers are tired, but Mark's behavior and attitude were not appreciated.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: All-You-Can-Eat Barbeque Weekday
Hi I should say this we wear there last night with my family the food and customer service was fabulous ? ? even my kids loved ...
We’re sitting here right now, excellent service and amazing food. Highly recommended. Thank you
Gratuity was charged for a table of two and our server didn't mention that it was already part of the bill, we noticed it after giving an additional tip. Restaurants normally inform you before hand when gratuity is included. Not happy with the lack of communications.
Atmosphere: 3
Food: 2
Service: 3
never go here bad place bad
Atmosphere: 1
Food: 1
Service: 1
We went to celebrate a special occasion on March 1st and absolutely loved the service and food. Julie was incredibly nice and gave us a complementary piece of cake to celebrate ?Dinner is a bit more expensive than lunch (as is the case for most restaurants) but the food was 10000x better. 10/10 would go back during dinner rush again. Thank you Julie and staff for making my special day even more enjoyable
Atmosphere: 5
Food: 5
Service: 5
Should have taken pics of the food. Very overpriced buffet honestly. Also the temperature of the cooking station in front of is not that hot and it takes forever to cook your food. Not very many vegetarian options as well. Very disappointed
Atmosphere: 4
Food: 3
Service: 3
I was not satisfied with my experience. I was seated across from the kitchen, where it was very loud and a lot of traffic. The service was very slow where we had to call the server multiple times + our orders were forgotten so we'd have to ask more than once for things. We were not offered refills or to change our grill so our food was burning.. The server was not attentive and never came to our table. They automatically charge a fee of 12% service charge even if we were only a table of 2... but this explains why they did not care in terms of taking care of us, because they automatically charged a tip. I don't appreciate this because it's as if I was forced to tip a certain amount for such minimal customer service. I don't recommend eating here, as my experience was very disappointing for spending over $100...
Atmosphere: 3
Food: 1
Service: 1
Incredible menu and quality of meats and fish, with extremely attentive and pleasant service, my new favourite Korean bbq spot for sure can’t wait to return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-You-Can-Eat Barbeque Weekday
Greeted very nicely as I walked in and was immediately helped. Service during dining was spectacular. Everyone is very nice and kept the table very clean. Julia the manager was also very kind!Eat here more often!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-You-Can-Eat Barbeque Weekday
Restaurantji Recommends
From Lipton Tea, to Chapman's ice cream, from the manager with the most apathetic customer service, to asking for a tip on top of 12% automatic service fee that is added. Is this what authentic Asian Japanese grill house is like in Japan?1. Lipton Tea - Why is this tea even given here? It's the cheapest quality tea bag. Why not have some more authentic Japanese tea? Maybe loose leaf? Or at a very least a tea bag company that is not the cheapest Lipton label possible.2. You're in the heart of Vaughan, you have at minimum 3 different facilities that make within 10 minute drive that make delicious ice cream. Including Wasabi, Matcha, Sesami and Miso, why not make a deal with them and offer that instead? To eat the most generic ice cream with a plastic spoon? What is this.3. Manager - It's no surprise that restaurants are hit hard, and to keep people coming back you need to provide at minimum an OK customer service. Talking on the phone while walking us to the table and taking our order, messing up our order, not knowing the drink menu, not brining the receipt until we had to ask for the 3rd time and walk to the bar to ask for me.4. 12% added fee - This is cherry on top. Maybe it's the norm now, I don't know. But to ask for a tip on top of a 12% service fee is a bit weird. ?Anyways, I want go back here. I won't recommend this place. There are other great places in Vaughan to visit for $50/meal before drinks.
Atmosphere: 3
Food: 1
Service: 1
Everything was great. Food tasted great, good service and great atmosphere but...Me and friends had upset stomachs for a week after eating at Chako. This is the 3rd time a friend of mine has eaten at Chako and he gotten sick all three times from different locations.
Atmosphere: 5
Food: 1
Service: 5
12% gratuity already in bill! Just pay attention to it because machine will have a popup asking for tip. Consider it a new years tip :)Food is really fresh and great quality. Staff is very attentive.Will come back again:)
Atmosphere: 5
Food: 5
Service: 4
Very accommodating. Friendly staff. Generous cuts. Tender and flavorful. Very warm and cozy on a snowy night ♥️♥️♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-You-Can-Eat Barbeque Weekday
Great food!
Atmosphere: 4
Food: 5
Service: 4