Worst costumer experience of my life! This guy crushed a roach right in front of me with his bare hands then proceeded to serve me my pretzel WITHOUT WASHING HIS HANDS!! He also tipped himself using my card?!?
Atmosphere: 1
Food: 1
Service: 1
Roni Greene
Good was greasy. Dude looked at me like I was stupid for not being there before and asking questions. I got a cup of weiners, cup of pizza bites and a drink, $42!!! What!
Atmosphere: 2
Food: 1
Service: 1
Seamus
Worst customer service experience of my life. The dude had 2 ear buds in and was muttering to himself, did not say a single word to me the entire time and tried twice to sell me things I didn't ask for. he pulled it out from the heat lamp, looked at me and pointed at it. didn't even have the respect to ask me with his voice, not like I wanted it anyway. to top it all off I paid almost 30 dollars for 3 items, one of which I didn't even want. Had to get out of there before I screamed at this bozo. Come to find that I was also charged for a tip that I did not want to give. Was never prompted to give one. He tipped himself using my card! I will NEVER eat here again and especially if this specific individual is still employed here. judging by the other reviews, I can almost guarantee we are talking about the same person. Fire this guy IMMEDIATELY! whatever customers you have left will thank you.
Atmosphere: 1
Food: 1
Service: 1
You
When I visited here I was hoping to enjoy me a pretzel, however I was given food that was burnt and not enjoyable at all. Then later I find out that two things of pretzel bitz somehow cost me 18.54? So are you guys just tipping yourselves without even asking the customer? Terrible customer service and I can’t even believe you would give yourself a tip not signed nor approved by me.
Atmosphere: 1
Food: 1
Service: 1
DJ Pasty Prince
Customer service here is usually terrible and the food is usually burnt or it sits out for too
Atmosphere: 2
Food: 2
Service: 2
Jennyy M.
I am extremely disappointed with this place. I just wasted $15.99 On the #1 combo meal. It was only a small cup of pizza bites and a drink. I would never recommend this place to anyone. please save your money and go get food at the food court. you will get your moneys worth there than this place.
Aaron Wagner
My son and wife like the pretzels, but as lots of other folks have stated the customer service is just abysmal. I worked at Trader Joe's and a variety of restaurants, I know what good customer service is. People should be walking away with a smile but I have yet to experience that. I always end up walking away with a greasy charge card, yuch. I often ask for extra salt and every time I feel like I'm asking a teenager to clean his room. Only once have we been lucky enough to experience fresh pretzel bites. All the other times they've been sitting under the heat lamp getting hard. I really don't think the folks behind the counter know how to smile, honestly. And the prices are so high I just go without and steal from son and wifey's bags. I would have given 1 star but those fresh ones we had were good enough to up it to 2 stars. Hopefully we'll experience fresh ones again?
Danielle Bunde
Was walking through the mall when i looked over at wetzels pretzels and the employee was about knuckle deep, digging around in his nose. ??
Siah Hartzell
Well when I went to check out he grabbed my card and swiped it witch was fine but he didn’t change his gloves and went straight to touching fresh dough. Very unsanitary.
Alivia Tupper
Absolutely horrible customer service. I asked the employee if I could have a regular pretzel with salt and no cheese and right away he was super unfriendly and quick to shoo us away. I notice that there’s no salt on the pretzel and go back to politely see if we could maybe remedy that. He told me I was at fault because he thought I said no salt even though I verbatim said “yes, salt please” whilst visibly nodding my head, though he goes on and on about how I’m wrong, he had with headphones in while taking the order so I wanted to take the benefit of a doubt and assume he didn’t hear correctly but they way he treated me and my friend was abysmal. I never thought asking for a little salt would cause a grown man such a tantrum, his massive ego must have been soo bruised from an innocent request I feel bad for any other customer that goes to this stand, unacceptable, maybe don’t wear headphones while taking orders next time?
Ordered pretzel bites and an ice water. Was charged $18.95. I'm sure the guy behind the counter was drunk, and when I gave him $10 for the combo price he said I needed to give him $10. I asked him how much it was for my order, and he kept hitting the keyboard. Gave him another $7, and left. They get 1 star, cause the pretzels were good. Horrible customer service, and I'm sure he pocketed the money.
Holly S
The employee or possibly owner added an extra dollar to the tip amount, acknowledged it after I called him out on it, and did not attempt to correct his error. He just apologized as if it was not a big deal. I like their pretzels but super disappointed with their customer service.
Ethan Everett
We got the regular and cinnamon wetzel bites and they were hot and exactly what we were craving. Very good strawberry lemonade as well. Perfect for snacking while walking around the mall. The staff were very friendly.
Carrington Hairston
Worst customer service. These pretzels aren’t $1 or $2 they are pricey. So coming from Tigard, Oregon and having tried other Wetzel’s pretzels I came in with high hopes. They felt like they were their for a week. Hard as a rock, cold, burnt, etc. When I go I always see the middle Eastern man and women which I think own this place. Last experience I had about 3 weeks ago went like this. My son who is autistic likes only certain food, pretzels from Wetzel’s being one of them. I get him his usual cheese pretzel and I can’t even break it into bite size pieces. I tell the lady this and she said “it’s fresh”. How is this rock hard at noon and they just opened basically. I ask her for a new one and she’s beating around the bush about it. Starts speaking in a different language to the man and they keep staring at me. At this point I just left with my crying toddler because I know they would make a big deal and probably all their pretzels were nasty anyway. I don’t recommend this to anyone. Go to the frozen section of the grocery store and buy one of those pretzels, that would be 100000x better.I don’t own the rights of this picture provided. Just want to show you guys a place not to go too.
Stephanie Lestenkof
Love the pretzels & they seem fresh but every drink I've got there is always more ice, less liquid. They always ask if I want to tip too, which I think is rude. I'll tip if the customer service is outstanding & I will never tip if asked.
Worst costumer experience of my life! This guy crushed a roach right in front of me with his bare hands then proceeded to serve me my pretzel WITHOUT WASHING HIS HANDS!! He also tipped himself using my card?!?
Atmosphere: 1
Food: 1
Service: 1
Good was greasy. Dude looked at me like I was stupid for not being there before and asking questions. I got a cup of weiners, cup of pizza bites and a drink, $42!!! What!
Atmosphere: 2
Food: 1
Service: 1
Worst customer service experience of my life. The dude had 2 ear buds in and was muttering to himself, did not say a single word to me the entire time and tried twice to sell me things I didn't ask for. he pulled it out from the heat lamp, looked at me and pointed at it. didn't even have the respect to ask me with his voice, not like I wanted it anyway. to top it all off I paid almost 30 dollars for 3 items, one of which I didn't even want. Had to get out of there before I screamed at this bozo. Come to find that I was also charged for a tip that I did not want to give. Was never prompted to give one. He tipped himself using my card! I will NEVER eat here again and especially if this specific individual is still employed here. judging by the other reviews, I can almost guarantee we are talking about the same person. Fire this guy IMMEDIATELY! whatever customers you have left will thank you.
Atmosphere: 1
Food: 1
Service: 1
When I visited here I was hoping to enjoy me a pretzel, however I was given food that was burnt and not enjoyable at all. Then later I find out that two things of pretzel bitz somehow cost me 18.54? So are you guys just tipping yourselves without even asking the customer? Terrible customer service and I can’t even believe you would give yourself a tip not signed nor approved by me.
Atmosphere: 1
Food: 1
Service: 1
Customer service here is usually terrible and the food is usually burnt or it sits out for too
Atmosphere: 2
Food: 2
Service: 2
I am extremely disappointed with this place. I just wasted $15.99 On the #1 combo meal. It was only a small cup of pizza bites and a drink. I would never recommend this place to anyone. please save your money and go get food at the food court. you will get your moneys worth there than this place.
My son and wife like the pretzels, but as lots of other folks have stated the customer service is just abysmal. I worked at Trader Joe's and a variety of restaurants, I know what good customer service is. People should be walking away with a smile but I have yet to experience that. I always end up walking away with a greasy charge card, yuch. I often ask for extra salt and every time I feel like I'm asking a teenager to clean his room. Only once have we been lucky enough to experience fresh pretzel bites. All the other times they've been sitting under the heat lamp getting hard. I really don't think the folks behind the counter know how to smile, honestly. And the prices are so high I just go without and steal from son and wifey's bags. I would have given 1 star but those fresh ones we had were good enough to up it to 2 stars. Hopefully we'll experience fresh ones again?
Was walking through the mall when i looked over at wetzels pretzels and the employee was about knuckle deep, digging around in his nose. ??
Well when I went to check out he grabbed my card and swiped it witch was fine but he didn’t change his gloves and went straight to touching fresh dough. Very unsanitary.
Absolutely horrible customer service. I asked the employee if I could have a regular pretzel with salt and no cheese and right away he was super unfriendly and quick to shoo us away. I notice that there’s no salt on the pretzel and go back to politely see if we could maybe remedy that. He told me I was at fault because he thought I said no salt even though I verbatim said “yes, salt please” whilst visibly nodding my head, though he goes on and on about how I’m wrong, he had with headphones in while taking the order so I wanted to take the benefit of a doubt and assume he didn’t hear correctly but they way he treated me and my friend was abysmal. I never thought asking for a little salt would cause a grown man such a tantrum, his massive ego must have been soo bruised from an innocent request I feel bad for any other customer that goes to this stand, unacceptable, maybe don’t wear headphones while taking orders next time?
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Ordered pretzel bites and an ice water. Was charged $18.95. I'm sure the guy behind the counter was drunk, and when I gave him $10 for the combo price he said I needed to give him $10. I asked him how much it was for my order, and he kept hitting the keyboard. Gave him another $7, and left. They get 1 star, cause the pretzels were good. Horrible customer service, and I'm sure he pocketed the money.
The employee or possibly owner added an extra dollar to the tip amount, acknowledged it after I called him out on it, and did not attempt to correct his error. He just apologized as if it was not a big deal. I like their pretzels but super disappointed with their customer service.
We got the regular and cinnamon wetzel bites and they were hot and exactly what we were craving. Very good strawberry lemonade as well. Perfect for snacking while walking around the mall. The staff were very friendly.
Worst customer service. These pretzels aren’t $1 or $2 they are pricey. So coming from Tigard, Oregon and having tried other Wetzel’s pretzels I came in with high hopes. They felt like they were their for a week. Hard as a rock, cold, burnt, etc. When I go I always see the middle Eastern man and women which I think own this place. Last experience I had about 3 weeks ago went like this. My son who is autistic likes only certain food, pretzels from Wetzel’s being one of them. I get him his usual cheese pretzel and I can’t even break it into bite size pieces. I tell the lady this and she said “it’s fresh”. How is this rock hard at noon and they just opened basically. I ask her for a new one and she’s beating around the bush about it. Starts speaking in a different language to the man and they keep staring at me. At this point I just left with my crying toddler because I know they would make a big deal and probably all their pretzels were nasty anyway. I don’t recommend this to anyone. Go to the frozen section of the grocery store and buy one of those pretzels, that would be 100000x better.I don’t own the rights of this picture provided. Just want to show you guys a place not to go too.
Love the pretzels & they seem fresh but every drink I've got there is always more ice, less liquid. They always ask if I want to tip too, which I think is rude. I'll tip if the customer service is outstanding & I will never tip if asked.