The worst experience. The employees were very immature and screwing around so much, using profanity, being loud and obnoxious. They got my order wrong 3 different times, and everyone else's order wrong because they were messing around too much. If they were my employees I would have handed them their final checks. Oh and hair in my food.
Atmosphere: 1
Food: 1
Service: 1
Mark Warm
Visited store traveling through. Staff/Owner were very friendly. I screwed up my wife’s order. They made it again, laughing about it. Great customer service. They get what customer service should be.
Atmosphere: 5
Food: 5
Service: 5
Dan Ebert
Been here many times in past few months and service is generally the weak spot in the experience. The servers are pleasant and seem to try hard but there are not enough of them and most seem inexperienced. That would be fine but it appears they are lightly supervised and could benefit from more guidance and help. I keep coming back because the food is good and their special or snack offerings are reasonably priced. Would recommend for the food but your patience might be tested.After reading several other recent reviews I wonder why the franchise owner or corporate relations doesn't do something more than simply say "we are sorry for your recent experience please give us another chance." Most things reviewers don't like could be fixed with minimal effort it seems to me.
Atmosphere: 2
Food: 4
Service: 2
Tylor Meyer
. No complaints on food the service was ok at best. Employees didn't know how to operate POS.
Every time I have gone here. 3 times in total, figuring that people can have bad days, i didn't want to hold a grudge. But the wait has been over 30 minutes in the drive thru! The last time I was there were no other cars and it was 30 minutes waiting because they were making fresh chicken!! My 4 pcs chicken strip basket was cold and gross by the time I finally got it.
Atmosphere: 1
Food: 1
Service: 1
Chris
The guy at the drive thru speaker and the girl with him were incredibly rude and could be heard cussing thru the drive thru speaker and somehow I had a died red hair in my blizzard....eweParking: There is parking
Atmosphere: 1
Food: 3
Service: 1
Andrew Strutt
AOK, quick service! The standards are always great! Cakes too! Get the #9 with onion rings
jordan wrightman
Used to work at diary queen as a chef as my first job loved it. For some reason the workers in la pine are just lazy and make 0 sense. I go to order a burger and ask to add flamethrower sauce. The employee replys "yea I can't do that" which you literally can. It take less than 2 seconds all u do is squirt the sauce on my burger. If I wanted ketchup can I get ketchup? They awere just rude about it for no reason.
Atmosphere: 1
Food: 1
Service: 1
Randy King
Good food, good service, the restaurant really needs a remodel.
Atmosphere: 2
Food: 5
Service: 4
Rob F
I ordered the chicken strip basket and no gravy that's no surprise with the lapine store, if you get gravy here it's only a teaspoonful at best if it's not watered down how can a franchise do that are there not company
Was door dashing and waited for both mine and my door dash persons food for 20 minutes way to long and they ignored a person in drive thru for 15
Atmosphere: 2
Food: 4
Service: 1
Ken Kassner
I wouldn't exactly call them chicken Chicken Strips, more like nuggets. At least the ice cream was great.
Atmosphere: 4
Food: 3
Service: 4
Exaggerated Yawning S.
The food was uncooked, they gave me raw toast and a melted, uncapped blizzard with cold chicken strips. Took at least 20 minutes at the drive thru. When I called and asked for a refund, the supervisor couldn't care less about my complaints. Will never come back. Think the guy's name was Devin or Dennis, a D name, dude had no clue what was going on.
Vicke Cline
Was very busy when I showed up, there was a large group waiting for their orders. Staff was doing their best to keep up, I ordered food and 1 large shake. My shake came out way before my food cause they had messed up on the other orders in front of me. Food was ok, not spectacular fries were old tasting. And food was super expensive.
Atmosphere: 3
Food: 4
Service: 3
Dan Chapin
Wow is all I have to say. Fries were limp and cold. Ordered a ranch bacon BBQ burger sub mayo for ranch and a cheeseburger no pickle, and of course the burger came with pickle on it and the BBQ burger looked like they put extra ranch on it. I live 20 mins away so it's not worth the time to go back an have them fix it unless they'd pay for my gas. So, bottom line is I would at least check your food at the drive up window before you move. Garbage. I'll never go back!
The worst experience. The employees were very immature and screwing around so much, using profanity, being loud and obnoxious. They got my order wrong 3 different times, and everyone else's order wrong because they were messing around too much. If they were my employees I would have handed them their final checks. Oh and hair in my food.
Atmosphere: 1
Food: 1
Service: 1
Visited store traveling through. Staff/Owner were very friendly. I screwed up my wife’s order. They made it again, laughing about it. Great customer service. They get what customer service should be.
Atmosphere: 5
Food: 5
Service: 5
Been here many times in past few months and service is generally the weak spot in the experience. The servers are pleasant and seem to try hard but there are not enough of them and most seem inexperienced. That would be fine but it appears they are lightly supervised and could benefit from more guidance and help. I keep coming back because the food is good and their special or snack offerings are reasonably priced. Would recommend for the food but your patience might be tested.After reading several other recent reviews I wonder why the franchise owner or corporate relations doesn't do something more than simply say "we are sorry for your recent experience please give us another chance." Most things reviewers don't like could be fixed with minimal effort it seems to me.
Atmosphere: 2
Food: 4
Service: 2
. No complaints on food the service was ok at best. Employees didn't know how to operate POS.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Reese's Peanut Butter Cup Blizzard Treat, Chicken Strip Basket-Regular
Every time I have gone here. 3 times in total, figuring that people can have bad days, i didn't want to hold a grudge. But the wait has been over 30 minutes in the drive thru! The last time I was there were no other cars and it was 30 minutes waiting because they were making fresh chicken!! My 4 pcs chicken strip basket was cold and gross by the time I finally got it.
Atmosphere: 1
Food: 1
Service: 1
The guy at the drive thru speaker and the girl with him were incredibly rude and could be heard cussing thru the drive thru speaker and somehow I had a died red hair in my blizzard....eweParking: There is parking
Atmosphere: 1
Food: 3
Service: 1
AOK, quick service! The standards are always great! Cakes too! Get the #9 with onion rings
Used to work at diary queen as a chef as my first job loved it. For some reason the workers in la pine are just lazy and make 0 sense. I go to order a burger and ask to add flamethrower sauce. The employee replys "yea I can't do that" which you literally can. It take less than 2 seconds all u do is squirt the sauce on my burger. If I wanted ketchup can I get ketchup? They awere just rude about it for no reason.
Atmosphere: 1
Food: 1
Service: 1
Good food, good service, the restaurant really needs a remodel.
Atmosphere: 2
Food: 5
Service: 4
I ordered the chicken strip basket and no gravy that's no surprise with the lapine store, if you get gravy here it's only a teaspoonful at best if it's not watered down how can a franchise do that are there not company
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Was door dashing and waited for both mine and my door dash persons food for 20 minutes way to long and they ignored a person in drive thru for 15
Atmosphere: 2
Food: 4
Service: 1
I wouldn't exactly call them chicken Chicken Strips, more like nuggets. At least the ice cream was great.
Atmosphere: 4
Food: 3
Service: 4
The food was uncooked, they gave me raw toast and a melted, uncapped blizzard with cold chicken strips. Took at least 20 minutes at the drive thru. When I called and asked for a refund, the supervisor couldn't care less about my complaints. Will never come back. Think the guy's name was Devin or Dennis, a D name, dude had no clue what was going on.
Was very busy when I showed up, there was a large group waiting for their orders. Staff was doing their best to keep up, I ordered food and 1 large shake. My shake came out way before my food cause they had messed up on the other orders in front of me. Food was ok, not spectacular fries were old tasting. And food was super expensive.
Atmosphere: 3
Food: 4
Service: 3
Wow is all I have to say. Fries were limp and cold. Ordered a ranch bacon BBQ burger sub mayo for ranch and a cheeseburger no pickle, and of course the burger came with pickle on it and the BBQ burger looked like they put extra ranch on it. I live 20 mins away so it's not worth the time to go back an have them fix it unless they'd pay for my gas. So, bottom line is I would at least check your food at the drive up window before you move. Garbage. I'll never go back!
Atmosphere: 1
Food: 1
Service: 1