Firehouse Subs

625 Medford Center, Medford
(541) 622-8880

Recent Reviews

C B

Consistently good food and service. They have a nice patio to eat outside & love their Coke machine 10/10

Atmosphere: 5

Food: 5

Service: 5

Twotallguysadv

Ordered delivery and they shorted me a 10$ bottle of hot sauce. Took so long to make the order by the time I got it they were closed.

Atmosphere: 3

Food: 4

Service: 1

Allison Moody (Alli)

My favorite spot

Singing ToTheSky

Food is really good was cooked varry well service was out standing really respectful and positive and the atmosphere is really relaxing and chill like the best sud sandwich shop in town

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

bubba gump

3/29/24 @8pmOrdered 2 subs around 750 thru the app. App said ready for pick up at 8:05. I park at 8:05 right in front and can see there’s an about 6-8 ppl scattered about so I decide to wait a bit longer. I go in at 8:15. Now’s there’s a large groups ordering (4 adults /4kids). So I’m standing in line waiting behind this group. I finally make my way to the counter and say I have a mobile order to pick up. He asked my name, said it wasn’t ready yet they are running a bit behind. I said no problem I’ll go back out to my car. I graciously waited another 15 before going back in as the other two mobile pick up parking spots were full so I figured I’d wait until they were gone. I walk up past a dude smoking a cig right out side the shop, I said excuse me and walked passed him. I’m standing in line, I look at the guy who helped me before and made eye contact with him hoping he would remember me and say oh hey here your Oder thanks for being patient. Instead I was ignored which is fine, they are making my subs they’ll get to me. At this point it’s now 825. The guy who was smoking then walks passed me and goes behind the counter. DOES NOT wash his hands, and sends someone else to break while he slowly made his way over to the other two. Who mind you are moving slower than molasses. They then call out the name for the group of people who were currently placing an order the first time I came in to get my ONLINE order that had been placed before these people even made entry to the store, they’re full order was done. But they weren’t happy because they wanted all the food for here not to go. So now I’m thinking wait a minute. I walk up and say how are these people getting there large order before I get my mobile order placed 30 mins ago. The “manager” who was proud to inform me of his title said oh the app is wrong and they give you a promised pick up time, we can’t guarantee anything. I said ok well that’s fine I get the app may be wrong but how are these peoples order filled before mine when you physically had my order waiting to be filled before they even came in the store. He again reminded me he was the manager and he had to talk to his brother on the phone outside, he wasn’t in here when they skipped my ticket. I said why are you taking breaks and sending people on breaks during your dinner rush? His smoking a cigarette outside was more important than “managing” his crew or his store. Needless to say I got my money refunded. Thank you for wasting 30 mins of my time in the store waiting for food no one was making, not to mention I drove from eagle point to pick up dinner specifically from this place, big fat waste of gas. Zero sense of urgency from anyone working there. Also, there was a stench in that place. It did not smell like food anywhere in there, straight up feet.

Atmosphere: 1

Food: 1

Service: 1

Gage Clark

We went to have dinner and I saw that one of the sandwich gurus was frequently fixing his hat then handling food, after which he graduated from hat play to full on hair feathering between food handling. I told the order taker that I could not eat there, I was repulsed by the employee handling food after touching hat and hair. The employee, obviously clueless to what I was referring to, said “he has gloves on”, I said but he’s touching his hat and hair with the gloves on, that is unsanitary, and against health code. She either did not care or was still completely clueless as to what I was saying, and based on my experience at this “restaurant “ I believe it was a little of both. I now consider them on par with the Uber creepy subway…

RED_RAIN2104

Cardboard in my sandwich

Blaine Brazzle

I had hoped the wait wouldn’t be too bad since it seemed like their was 6-7 employees there at close to 3pm….I think there was maybe 3 customers in there and one had already ordered…Unfortunately only 1 of the 6-7 was actually doing any work to make sandwiches…18 minutes later I finally got my sandwich…Took me maybe 5 minutes to get home…My HOT sandwich was already cold…After Warming I up in the microwave, it was a pretty good sandwich…But not good enough to ignore the unnecessarily long wait or the cold sandwich…If you are going have half a dozen workers, maybe more than one should be making sandwiches!

Atmosphere: 1

Food: 3

Service: 1

Melinda Plumondore

This is a 10/10. Food is lit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer, Sub

Jamerson Franklin

I was a first timer and will be a REPEAT customer. I'm sorry Jimmy John's but bye-bye.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer, Chicken Cajun Sub, Pastrami, Firehouse Steak & Cheese

Dansterdam 420

Just had a horrible interaction with someone claiming to be the owner of this establishment. I go here to door dash at least 3 times a week. Today I went there to pick up an order and asked to use the restroom and was told no that it was only for customers. But little does this “owner” know that I am normally a paying customer who used to like coming here. But after the way I was treated I won’t be returning to this establishment as a customer or for door dash orders. This business should reconsider how it treats people. This is a very small town

Atmosphere: 1

Food: 1

Service: 1

Kari Bone

Food is excellent and the staff are upbeat and friendly. Service was quick.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smokehouse Beef & Cheddar Brisket, New York Steamer, Firehouse Steak & Cheese

Merry Tompkins

A friend of mine who works for Door Dash, who is disabled after many heart attacks, was refused the use of your bathroom. I think this is unacceptable... And being a platinum Google guide , I have to say something. This is unheard of for a company that says that they give a certain percentage of their take to fire departments when they don't even care about the people that are helping them move their food. Shame on you...

Service: 1

Scott Besaw

Great homemade like subs!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Steak & Cheese

Red

Jada has awesome customer service. Always great seeing her.

Atmosphere: 5

Food: 5

Service: 5

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