I ordered a regular size Tom turkey for lunch today.This has always been my favorite. It looked like a miniature kid sandwhich.Small bread with one slice of turkey,lots of lettuce and a half a slice of tomato.Cost is spendy for a miniature sandwhich.What's happening. Customers won't be happy with this.
Atmosphere: 2
Food: 2
Service: 2
Dusty Tracy
If you want a sandwich that is all bread with no meat, or vegetables, this is the place to go.
Atmosphere: 3
Food: 1
Service: 1
Miguelhermosilla Hermosilla
Two employees a latin guy and a lady in a black hoodie in a very bad mood and attitude. I clearly ask for no onios and I saw him adding onions i just said excuse me.. no onions.. the guy walked away from the sandwich saying all kind of improper things in spanish I do speak spanish so.the only good person there was the one was the young kid who finished my order. I ask for a side of vinegar the hoodie girl act with the worst attitude and told me that they were just 3 people working today bla bla bla No my focking problem… cost me 11 dollars + tip??? I will never stop at this store again. Pd.. i was the only customer in at that time. Yea they need help.
Atmosphere: 1
Food: 4
Service: 1
Anthony Betz
Kind staff, good
Food: 5
Service: 5
Lizzieplays _.
all i wanted was #9 no onions and they gave me onionsfood is good but i said no onions like 3 times and they still gave it to me. i feel betrayed.
Joel Manley
Wow. If I could give a zero I would..I have lived in Sherwood for about 25 years and this was the worst customer service I have received from any establishment. I don't leave bad reviews like this, but this establishment really earned it.After placing my order online the manager called me and hung up on me because he was worried about the driver not receiving a tip..The manager said the tip would have gone to a different driver and wanted me to void my order and re-order online again. When I told him I could not do that he got upset, hung up on me and told me he was going to void the order. The manager was rude, showed no care, and had no customer service whatsoever.Sonya (I think that was her name) was amazing, she gets a million and one stars.The wrong person is running that store.Assistant Manger gets 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Michelle Wisely
Food is always good but the customer service is always awful. Every person that takes my order is either on their phone in front of me or has a horrible look on there face and will not say a word. Not a hello or what can I get for you. It’s so awkward going in there but I love the sandwiches too much. Please work on your customer service.
Atmosphere: 1
Food: 4
Service: 1
Natalie P
This isn't any issue with the staff, it's either an issue with management or the corporation ripping off customers. I have to get the unwhich because I have celiacs and can't have bread. I've noticed some JJ locations put more stuff in the unwhich and others have the meat and cheese preweighed to a minuscule amt and then load lettuce on. Here's what it looked like in the pic below for $9. I will not come back to this location. I'm not spending $9 for a bag of lettuce, 1 piece of Turkey and 3 tomato slices. Highway robbery!!!
Jennifer Rogers
Ordered take out in the app, and my husband picked up on his way home from work. Got home and opened the sandwiches and his had lettuce and tomatoes all over it....the Cubano which does not have lettuce or tomatoes on it. I went back to have them correct the sandwich and the young man making the new sandwich had to start over 2 times for putting the wrong toppings on, tossing so much food into the trash. The manager only offered me a free dessert for the inconvenience of having to come back. Also one of the employees named Sonia was incredibly rude this visit as well as my previous visit. Very frustrating......and I even tipped them when I placed my order on the app!! Will NOT be returning, Jersey Mike's will be our "go-to" sandwich place from here on out.
Atmosphere: 1
Food: 1
Service: 1
Pamela M.
My parents and I always come to this Jimmy John's and never have had an issue with the service. We always enjoy our food and generally the atmosphere is is great. I would recommend this Jimmy John's and I will definitely go back. With that being said, I'm hoping this visit is just a one off and I'm hoping this reaches the franchise owner since I cannot seem to get ahold of them. The person that was kind of "running " the show made the environment extremely uncomfortable today. Every swear word you can think of was being thrown around. He helped an elderly couple and was very short with them as I observed. He made the other employee that was there at the time extremely uncomfortable and you could tell in that employees eye contact with me that he was apologetic but couldn't say it out loud. If you're that upset, just take a couple minutes and go to the back a take a few deep breaths... but it was truly unprofessional and unnecessary in front of customers.
To much taking not workingUncovered freshly done tattooIn food prep area ... Gross!!!!!
Atmosphere: 1
Food: 5
Service: 1
Christina P
This is the third time my sandwich was incorrect, usually they just forget the cheese but this time they gave a totally different sandwich. I only have a 15 min break so I don’t have time to go back and ask for it to be corrected. Plus, the sandwich I got today had 2 slices of turkey for 8$. Lots of lettuce for filler though
Atmosphere: 3
Food: 1
Service: 1
Sue Banks
Ordered chicken jalapeño wrap,delicious! The Thai chicken wrap,had to substitute with turkey for Thai wrap was still pretty good added a little southwestern mustard to the Thai that turned out really good, customer service was nice,pleasant
Atmosphere: 5
Food: 5
Service: 4
randal reeves
Don't waist you time, a waist of money. Tiped them well got home and all 3 sandwiches the smallest amount of turkey I have ever seen on any sandwiche. Never again, pound sand jimmy johns!
Atmosphere: 1
Food: 1
Service: 1
Stephanie S.
Worst sandwich I've received to date. Usually they are ok for a quick bite on my lunch break but today when I opened up my sandwich it had hardly nothing on it!! It was awful , not filling whatsoever unless you are into bread and mayo sandwiches. Glad I ordered chip and a pickle because this was terrible and I won't be back to this location.
I ordered a regular size Tom turkey for lunch today.This has always been my favorite. It looked like a miniature kid sandwhich.Small bread with one slice of turkey,lots of lettuce and a half a slice of tomato.Cost is spendy for a miniature sandwhich.What's happening. Customers won't be happy with this.
Atmosphere: 2
Food: 2
Service: 2
If you want a sandwich that is all bread with no meat, or vegetables, this is the place to go.
Atmosphere: 3
Food: 1
Service: 1
Two employees a latin guy and a lady in a black hoodie in a very bad mood and attitude. I clearly ask for no onios and I saw him adding onions i just said excuse me.. no onions.. the guy walked away from the sandwich saying all kind of improper things in spanish I do speak spanish so.the only good person there was the one was the young kid who finished my order. I ask for a side of vinegar the hoodie girl act with the worst attitude and told me that they were just 3 people working today bla bla bla No my focking problem… cost me 11 dollars + tip??? I will never stop at this store again. Pd.. i was the only customer in at that time. Yea they need help.
Atmosphere: 1
Food: 4
Service: 1
Kind staff, good
Food: 5
Service: 5
all i wanted was #9 no onions and they gave me onionsfood is good but i said no onions like 3 times and they still gave it to me. i feel betrayed.
Wow. If I could give a zero I would..I have lived in Sherwood for about 25 years and this was the worst customer service I have received from any establishment. I don't leave bad reviews like this, but this establishment really earned it.After placing my order online the manager called me and hung up on me because he was worried about the driver not receiving a tip..The manager said the tip would have gone to a different driver and wanted me to void my order and re-order online again. When I told him I could not do that he got upset, hung up on me and told me he was going to void the order. The manager was rude, showed no care, and had no customer service whatsoever.Sonya (I think that was her name) was amazing, she gets a million and one stars.The wrong person is running that store.Assistant Manger gets 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Food is always good but the customer service is always awful. Every person that takes my order is either on their phone in front of me or has a horrible look on there face and will not say a word. Not a hello or what can I get for you. It’s so awkward going in there but I love the sandwiches too much. Please work on your customer service.
Atmosphere: 1
Food: 4
Service: 1
This isn't any issue with the staff, it's either an issue with management or the corporation ripping off customers. I have to get the unwhich because I have celiacs and can't have bread. I've noticed some JJ locations put more stuff in the unwhich and others have the meat and cheese preweighed to a minuscule amt and then load lettuce on. Here's what it looked like in the pic below for $9. I will not come back to this location. I'm not spending $9 for a bag of lettuce, 1 piece of Turkey and 3 tomato slices. Highway robbery!!!
Ordered take out in the app, and my husband picked up on his way home from work. Got home and opened the sandwiches and his had lettuce and tomatoes all over it....the Cubano which does not have lettuce or tomatoes on it. I went back to have them correct the sandwich and the young man making the new sandwich had to start over 2 times for putting the wrong toppings on, tossing so much food into the trash. The manager only offered me a free dessert for the inconvenience of having to come back. Also one of the employees named Sonia was incredibly rude this visit as well as my previous visit. Very frustrating......and I even tipped them when I placed my order on the app!! Will NOT be returning, Jersey Mike's will be our "go-to" sandwich place from here on out.
Atmosphere: 1
Food: 1
Service: 1
My parents and I always come to this Jimmy John's and never have had an issue with the service. We always enjoy our food and generally the atmosphere is is great. I would recommend this Jimmy John's and I will definitely go back. With that being said, I'm hoping this visit is just a one off and I'm hoping this reaches the franchise owner since I cannot seem to get ahold of them. The person that was kind of "running " the show made the environment extremely uncomfortable today. Every swear word you can think of was being thrown around. He helped an elderly couple and was very short with them as I observed. He made the other employee that was there at the time extremely uncomfortable and you could tell in that employees eye contact with me that he was apologetic but couldn't say it out loud. If you're that upset, just take a couple minutes and go to the back a take a few deep breaths... but it was truly unprofessional and unnecessary in front of customers.
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To much taking not workingUncovered freshly done tattooIn food prep area ... Gross!!!!!
Atmosphere: 1
Food: 5
Service: 1
This is the third time my sandwich was incorrect, usually they just forget the cheese but this time they gave a totally different sandwich. I only have a 15 min break so I don’t have time to go back and ask for it to be corrected. Plus, the sandwich I got today had 2 slices of turkey for 8$. Lots of lettuce for filler though
Atmosphere: 3
Food: 1
Service: 1
Ordered chicken jalapeño wrap,delicious! The Thai chicken wrap,had to substitute with turkey for Thai wrap was still pretty good added a little southwestern mustard to the Thai that turned out really good, customer service was nice,pleasant
Atmosphere: 5
Food: 5
Service: 4
Don't waist you time, a waist of money. Tiped them well got home and all 3 sandwiches the smallest amount of turkey I have ever seen on any sandwiche. Never again, pound sand jimmy johns!
Atmosphere: 1
Food: 1
Service: 1
Worst sandwich I've received to date. Usually they are ok for a quick bite on my lunch break but today when I opened up my sandwich it had hardly nothing on it!! It was awful , not filling whatsoever unless you are into bread and mayo sandwiches. Glad I ordered chip and a pickle because this was terrible and I won't be back to this location.