I was there on 10/4/23 aprox 5:45 pm and the young gentleman, who was by himself was outstanding ! there were several people in front of me and he had mobile orders to do as well, and not once did he loose the smile or great personality that he has shown on several trips that i have made to this establishment. I work in a customer service field so i know a hard worker and great customer service when i see it ! this young man should be commended on his outstanding performance . He always treats his customers with the utmost respect and only hope it gets it in return !!
Atmosphere: 4
Food: 5
Service: 5
Alan Siolkowski
I went there this morning and the hispanic lady behind the counter was very rude, demanding, and slow at making everything. she was very stingy with the portions and the customer service was overall terrible. she was doing her job because she had to. halfway through me eating, the woman left the subway with no one behind the counter to go buy cereal inside the walmart. i left the subway hungry which never happens. the portions were so small. im never going back.
Atmosphere: 1
Food: 3
Service: 1
Antonio M.
The man working this Saturday morning at 11:00AM was disgruntled and intimidating. He got very upset when I requested that the bread for my sandwich be changed from multigrain to Italian (the sandwich wasn't made at this point. It would have been a simple modification). He actually refused to change the bread and I had to leave without my sandwich. He said if he had made the mistake he'd change it, but I messed up the order and therefore he wouldn't change the bread. At the start of the order I said I wanted ham, cheese, oil and vinegar and he snapped back "let's just focus on the meat and cheese for now!" (I'm assuming bc the oil and vinegar were on the other side of the counter). I felt very uncomfortable and couldn't get out of there fast enough. All of the other customers and myself felt nervous as well as intimidated by his abrupt and impulsive behavior. Clearly the anger, resentment and unprofessionalism this employee demonstrated was more a personal problem than connected to having to modify an order. It's never ok to take personal problems into work. This guy definitely shouldn't be around customers. As a repeat customer at this establishment for many years I'll never go back.
Anthony M
Very good service. This Hispanic lady is a top notch worker. Very nice to every
Atmosphere: 5
Food: 4
Service: 5
esmeralda Jimenez
I just left that town with my two daughters and the animal that is there because it is not another short thing because my daughter was in front of the refrigerator she told her with all the attitude that she did not have to be there and when my daughter told her Why did I give her attitude? She told her that the door was open if she didn't like it and that I was a dirty bitch and that she was the owner of that place. And that is without mentioning that he does not change his gloves, he cleans the weight with the gloves and then prepares the food, with the same gloves that he takes the money to collect. All the bad news, warning words, were told to me by enzymes, my youngest daughter 14 years old with special conditions.Kid-friendliness: My youngest daughter was nervous and scared.
Johselyn Bautista
Was waiting to order my food and the lady started to yell at me because I was in the wrong line telling me to go to hell to get out her store. The worst Customer service that I have seen in that place
John V
Great for a quick meal. Subway is always good, consistent quality, when you order you know what you are getting. And very fair prices. The staff were friendly and helpful, we asked for a plastic knife to cut up the Protein Bowl. They allow us to use one of their knives.
Jeff C. (Jeff)
Customer service was excellent. I Wish more people took pride in their work the way the two women working at this Subway do. A larger topping selection would be my only recommendation to improve the restaurant.
Diane Kelly
Staff is very very slow no sense of people only get a certain amount of time to eat
xesty
I lost a sandwich and have to call my bank to reverse the charge because this subway location is listed by the walmart at mt pocono just to find out they never got my order because it went to this subway which I don't even know where it is. Pathetic
I was there on 10/4/23 aprox 5:45 pm and the young gentleman, who was by himself was outstanding ! there were several people in front of me and he had mobile orders to do as well, and not once did he loose the smile or great personality that he has shown on several trips that i have made to this establishment. I work in a customer service field so i know a hard worker and great customer service when i see it ! this young man should be commended on his outstanding performance . He always treats his customers with the utmost respect and only hope it gets it in return !!
Atmosphere: 4
Food: 5
Service: 5
I went there this morning and the hispanic lady behind the counter was very rude, demanding, and slow at making everything. she was very stingy with the portions and the customer service was overall terrible. she was doing her job because she had to. halfway through me eating, the woman left the subway with no one behind the counter to go buy cereal inside the walmart. i left the subway hungry which never happens. the portions were so small. im never going back.
Atmosphere: 1
Food: 3
Service: 1
The man working this Saturday morning at 11:00AM was disgruntled and intimidating. He got very upset when I requested that the bread for my sandwich be changed from multigrain to Italian (the sandwich wasn't made at this point. It would have been a simple modification). He actually refused to change the bread and I had to leave without my sandwich. He said if he had made the mistake he'd change it, but I messed up the order and therefore he wouldn't change the bread. At the start of the order I said I wanted ham, cheese, oil and vinegar and he snapped back "let's just focus on the meat and cheese for now!" (I'm assuming bc the oil and vinegar were on the other side of the counter). I felt very uncomfortable and couldn't get out of there fast enough. All of the other customers and myself felt nervous as well as intimidated by his abrupt and impulsive behavior. Clearly the anger, resentment and unprofessionalism this employee demonstrated was more a personal problem than connected to having to modify an order. It's never ok to take personal problems into work. This guy definitely shouldn't be around customers. As a repeat customer at this establishment for many years I'll never go back.
Very good service. This Hispanic lady is a top notch worker. Very nice to every
Atmosphere: 5
Food: 4
Service: 5
I just left that town with my two daughters and the animal that is there because it is not another short thing because my daughter was in front of the refrigerator she told her with all the attitude that she did not have to be there and when my daughter told her Why did I give her attitude? She told her that the door was open if she didn't like it and that I was a dirty bitch and that she was the owner of that place. And that is without mentioning that he does not change his gloves, he cleans the weight with the gloves and then prepares the food, with the same gloves that he takes the money to collect. All the bad news, warning words, were told to me by enzymes, my youngest daughter 14 years old with special conditions.Kid-friendliness: My youngest daughter was nervous and scared.
Was waiting to order my food and the lady started to yell at me because I was in the wrong line telling me to go to hell to get out her store. The worst Customer service that I have seen in that place
Great for a quick meal. Subway is always good, consistent quality, when you order you know what you are getting. And very fair prices. The staff were friendly and helpful, we asked for a plastic knife to cut up the Protein Bowl. They allow us to use one of their knives.
Customer service was excellent. I Wish more people took pride in their work the way the two women working at this Subway do. A larger topping selection would be my only recommendation to improve the restaurant.
Staff is very very slow no sense of people only get a certain amount of time to eat
I lost a sandwich and have to call my bank to reverse the charge because this subway location is listed by the walmart at mt pocono just to find out they never got my order because it went to this subway which I don't even know where it is. Pathetic
Restaurantji Recommends
Nasty place !!! The files were having a party there and we all came uninvited\ And than begging for tip was unique
Good healthy sandwiches!!
Great clean subway. The food is good
Very clean. Friendly and careful staff. Extremely delicious sandwich ?!
Very clean. Friendly and careful staff. Extremely delicious sandwich 😋!