This location in New Castle was Ok. I stopped in looking for a drink for the road, and also to use the rest room. The restrooms were clean, but as I exited, I saw the bins of clearance food just outside the doors. It kinda grossed me out, and also didn't make sense as nobody would see it unless they used the bathroom, which has to be a small percentage since PO Lunch closed (those were some damn good chili dogs).It's probably great for everyday shopping. It not a behemoth like some of the Giant Eagles in Pittsburgh, so it's manageable for every day stuff without making the trek to Walmart.
Sandy Curry
Just bought this lettuce. Where does this store get their produce????!
Teralynn C.
NEVER HAVE I EVER!!! I have worked in customer service for every job I have ever had. Each with a training video on how to treat people. So my first experience with this location. My Giant Eagle Advantage card would not scan. I mistakenly asked for assistance on register 7 SELF CHECKOUT when TINA was finished with her previous customer. I was PATIENT. She walks up a moment later Yells at me for having more than 10 items. Says my card wont work I need a new one. I then Inform her how Giant Eagle in Chippewa PA had typed the numbers on the card in the system for me and this is not customer service she was being rude, and while I was POLITELY walking away TINA proceeded to say rude things to other customers about the situation. I never experienced such awful customer service in my life. I have never treated my customers like that. Giant Eagle 1: What kind of treatment do you give your employees. Has TINA worked the entire pandemic without any vacation days that were not used for sick days? 2: to you train in customer service?? or 3: you just hire negative people? This is completely unacceptable behavior.
Tim Kauffman
They are morons and follow all of the sheep and Woofies so called mandates, DO NOT EVER GO HERE IF YOU ARE A FREE AMERICAN.
Daniel Dejaneiro
Very Poor Customer Service & Unprofessional Management
Dan Hanson
I have a medical exemption to not wear a mask. I was approached by 3 female employees who didn't care, and forced me to leave the store. If their masks worked, as did others, im not sure what the concern was. I worked at Giant Eagle from 98-2000, my mother retired after 20 years there. I suffer from severe PTSD from multiple tours in Iraq and Afghanistan. There is no chance ill ever spend another dime here. Im working with my attorney as well to review my options.
Cindy Crawford
Giant eagle has removed all signs for social distancing, directions for aisles, employees coming up close to you. People coughing and not wearing masks. Did the virus go away giant eagle? Just wondering what prompted the removal of what looked like an “attempt” to help.
Robert T.
With the virus going around and affecting how we all shop and try to stay safe some stores like this one are showing there true colors. I went there to buy some food for my house only to be discriminated against. They choose who to enforce there new policy's, which by the way aren't really working, against people they choose to select. I know this because the worker runs up to us and says you cant go down that way, we were just moved to the side for an elder lady trying to get through. so imagine if the giant eagle worker had the virus, she would of now just gave it to us, she was right in our face. I looked at her and said how can you say that to us, there is a couple of off duty workers hanging over each others cart, does that not break the guidelines. People need to wake up, our freedoms are disappearing, we live in country full of dictators. Why do people stand by and let this happen, I walked out, went to Walmart, and you know the lady at front of Walmart greeted me, I say thank you Walmart for providing some good service on a day like today.
Mike McDade
Everytime I go to giant eagle in new castle there is never anyone at the flower location. If there is someone they never have a drawer to check me out. I take the flowers over to the front by lottery and the lady acts like she can’t scan them when every other person does. Not only that but in the beer section I will stand and wait for 5-10 minutes to get checked out and the person that checks me out is the same person that walks by me 3 or 4 times on his phone before he realizes. I’m not complaining because it happened once but because it happens almost everytime. One lady at the front never wants to help or check me out for anything unless I purchase something from behind her.
They should not be allowed to sell stale donuts..my 4 year old wouldn’t even eat one...disgusting and ridiculous they’re allowed to charge full price on hard as a rock donuts
M “maddlyviolet” H
Went for the croissants. They were dark brown, giving the appearance of over baking. Did not trust that they weren't hard & would not last more than a day or so once home :( Asked an employee as to whether there were more behind counter, she said "No, they obviously baked the small croissants for same amount of time as larger ones, hence over baked dark look"... I agreed. No croissants today.
Paul Graham
Custom birthday cakes!
Sandy Rodgers
Cupcakes where good
Denny V.
I have a CRAZY idea... How about putting a cooler with select buyers, margarines & CREAM CHEESES right next to the bakery case where you select your bagels...??? OR WOULD THAT MAKE TOO MUCH SENSE...???
This location in New Castle was Ok. I stopped in looking for a drink for the road, and also to use the rest room. The restrooms were clean, but as I exited, I saw the bins of clearance food just outside the doors. It kinda grossed me out, and also didn't make sense as nobody would see it unless they used the bathroom, which has to be a small percentage since PO Lunch closed (those were some damn good chili dogs).It's probably great for everyday shopping. It not a behemoth like some of the Giant Eagles in Pittsburgh, so it's manageable for every day stuff without making the trek to Walmart.
Just bought this lettuce. Where does this store get their produce????!
NEVER HAVE I EVER!!! I have worked in customer service for every job I have ever had. Each with a training video on how to treat people. So my first experience with this location. My Giant Eagle Advantage card would not scan. I mistakenly asked for assistance on register 7 SELF CHECKOUT when TINA was finished with her previous customer. I was PATIENT. She walks up a moment later Yells at me for having more than 10 items. Says my card wont work I need a new one. I then Inform her how Giant Eagle in Chippewa PA had typed the numbers on the card in the system for me and this is not customer service she was being rude, and while I was POLITELY walking away TINA proceeded to say rude things to other customers about the situation. I never experienced such awful customer service in my life. I have never treated my customers like that. Giant Eagle 1: What kind of treatment do you give your employees. Has TINA worked the entire pandemic without any vacation days that were not used for sick days? 2: to you train in customer service?? or 3: you just hire negative people? This is completely unacceptable behavior.
They are morons and follow all of the sheep and Woofies so called mandates, DO NOT EVER GO HERE IF YOU ARE A FREE AMERICAN.
Very Poor Customer Service & Unprofessional Management
I have a medical exemption to not wear a mask. I was approached by 3 female employees who didn't care, and forced me to leave the store. If their masks worked, as did others, im not sure what the concern was. I worked at Giant Eagle from 98-2000, my mother retired after 20 years there. I suffer from severe PTSD from multiple tours in Iraq and Afghanistan. There is no chance ill ever spend another dime here. Im working with my attorney as well to review my options.
Giant eagle has removed all signs for social distancing, directions for aisles, employees coming up close to you. People coughing and not wearing masks. Did the virus go away giant eagle? Just wondering what prompted the removal of what looked like an “attempt” to help.
With the virus going around and affecting how we all shop and try to stay safe some stores like this one are showing there true colors. I went there to buy some food for my house only to be discriminated against. They choose who to enforce there new policy's, which by the way aren't really working, against people they choose to select. I know this because the worker runs up to us and says you cant go down that way, we were just moved to the side for an elder lady trying to get through. so imagine if the giant eagle worker had the virus, she would of now just gave it to us, she was right in our face. I looked at her and said how can you say that to us, there is a couple of off duty workers hanging over each others cart, does that not break the guidelines. People need to wake up, our freedoms are disappearing, we live in country full of dictators. Why do people stand by and let this happen, I walked out, went to Walmart, and you know the lady at front of Walmart greeted me, I say thank you Walmart for providing some good service on a day like today.
Everytime I go to giant eagle in new castle there is never anyone at the flower location. If there is someone they never have a drawer to check me out. I take the flowers over to the front by lottery and the lady acts like she can’t scan them when every other person does. Not only that but in the beer section I will stand and wait for 5-10 minutes to get checked out and the person that checks me out is the same person that walks by me 3 or 4 times on his phone before he realizes. I’m not complaining because it happened once but because it happens almost everytime. One lady at the front never wants to help or check me out for anything unless I purchase something from behind her.
fresh produce good quality meats. good pharmacy
Restaurantji Recommends
They should not be allowed to sell stale donuts..my 4 year old wouldn’t even eat one...disgusting and ridiculous they’re allowed to charge full price on hard as a rock donuts
Went for the croissants. They were dark brown, giving the appearance of over baking. Did not trust that they weren't hard & would not last more than a day or so once home :( Asked an employee as to whether there were more behind counter, she said "No, they obviously baked the small croissants for same amount of time as larger ones, hence over baked dark look"... I agreed. No croissants today.
Custom birthday cakes!
Cupcakes where good
I have a CRAZY idea... How about putting a cooler with select buyers, margarines & CREAM CHEESES right next to the bakery case where you select your bagels...??? OR WOULD THAT MAKE TOO MUCH SENSE...???