Primo as a chain is known for good, simple, high quality food. This location is no different. And while the staff is very friendly, I have now had at least three separate experiences where the orders were incorrect. These are egregious things like putting on a huge pile of onion to a sandwich that was ordered with no onion. It is not simply a matter of taking it off either, because onion is an extremely strong odor and flavor that permeates everything it touches.In addition, they tend to forget a lot of things like putting chips in the bag, drinks, or including things like pickles etc. I usually order from here when I go to my parents house as they live nearby, and the order is usually for four or five people. Each order has on average three to five very noticeable mistakes, which is unfortunate because it is otherwise good food. Which is unfortunate because it is otherwise good food.
Atmosphere: 2
Food: 4
Service: 2
Lewis Boynton
New owners are working hard. Still great.
Aiesha Roane
The hoagie was great and the service was really good. It came out better than I expected.
Atmosphere: 5
Food: 5
Service: 5
Shana
Found a bug in my food. Myself and coworkers ordered food. There was also missing sandwiches.Vegetarian options: I found a bug in my food. It was on the roasted red peppers. Would love to post a picture but cannot.
Atmosphere: 1
Food: 1
Service: 1
Aaisha Fletcher
I always go to this Primos on Egypt Road. it usually makes a great hoagie. My husband and I went on Sunday 01/14/24. what a disappointment. The take out hoagies weren’t prepared as asked , items missing from our orders of a small hoagie and a schwartz primos, and two VERY BAD RICE PUDDINGS, we paid 35.00 plus a five dollars in the tip jar. there was so much cinnomin on top of what very little rice pudding that was in the containers that when we stirred it up it all turned brown from so much cinnamon!!! I also paid extra for hot capacola on my turkey hoagie and was given a piece the size of a half dollar! That hoagie was to have heave mayo oil and onions ( the total forgot the mayo and oil or it was so light i couldn’t see it or taste it). The onions were very sparse, NOT EXTRA AND HEAVY ON THE ONIONS! I also asked for two containers of hot peppers on the side and was giving two sweet peppers in containers.I don’t know what happened to the spring and summer crew of 2023, but they made the best Primos Hoagies ever!!! You need to get them in th train the new crew.VERY DISAPPOINTED IN THE QUALITY OF THE FOOD!!!LJ FletcherParking: lots of spaces
Atmosphere: 4
Food: 2
Service: 3
Christian Warren
Loaded pepper on everything on
Atmosphere: 3
Food: 2
Service: 4
Jane Harker
The sandwiches were good! Not 5 star good because of the prices, ouch!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soprano, Pork Diablo, Italian
Martin Bauer
Primos has the best hoagie hands down! That bread! The service! Everything sliced fresh too! You can taste the freshness!Vegetarian options: Eggplant SandwichesOne with eggplant, roasted reds, broccoli rabe and sharp provoloneAnother one with eggplant, long hots, and sharp provoloneAnd then u can always like customize
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Diablo
Geo Travels
Went into primo hoagies for a quick sandwich. The ordering process was quick and easy. There was a new trainee at the front end and she was great.
Atmosphere: 5
Food: 5
Service: 5
Gerald H.
Ordered from here delivery via DoorDash on Friday of our convention. Our convention consigliere Nicholas (Not his name) gave it a rave review so we went to it for lunch. I ordered the chicken suprimo (cutlet, mozz, pesto) and added tomato and balsamic. Looking back I should have looked for a comparable sub without the chicken bc just a caprese type sub would have been applicable. With it being delivery the cutlet got soggy but overall a decent sub. Would recommend a dine-in to get a proper feel and taste.
I was nervous to order from here because all of my past experiences have not been good, very sad sandwiches but we really wanted primos so I looked at recent reviews and saw that they were under new ownership so we gave them another try! They did not disappoint, I finally had an excellent primo hoagie again, lots of meat, great bread, and fresh!!! Great job to the new owners and the workers, you’re doing a great job! Can’t wait to get my hoagies again!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American
Preston Caldwell
I have to say the new ownership is doing great. Todays mild sharp Italian was amazing.
Jim Petrosky
A tad on the pricey side but you get what you pay for. And it is,all great.
Russ A.
Young kid was working or lack of working. Telling customers it will be an hour then going back to playing on his phone. Now for the food. Ordered 2 Diablo's one tuna and one Italian. What did we get? Well complete dissatisfaction and disappointment. We received 2 ham Turkey and cheese sandwiches. You must have picked up the wrong order! Sadly, not the case. Oh and the guy in the black shirt was just sitting on he rear yelling at his kids running rampant in the kitchen was a nice touch too.
Nick Stephens
Came to this location and had exceptional customer service. I have a pregnant wife and the manager kindly took his time ensuring her order was exactly how she wanted. I will definitely come back to this location
Primo as a chain is known for good, simple, high quality food. This location is no different. And while the staff is very friendly, I have now had at least three separate experiences where the orders were incorrect. These are egregious things like putting on a huge pile of onion to a sandwich that was ordered with no onion. It is not simply a matter of taking it off either, because onion is an extremely strong odor and flavor that permeates everything it touches.In addition, they tend to forget a lot of things like putting chips in the bag, drinks, or including things like pickles etc. I usually order from here when I go to my parents house as they live nearby, and the order is usually for four or five people. Each order has on average three to five very noticeable mistakes, which is unfortunate because it is otherwise good food. Which is unfortunate because it is otherwise good food.
Atmosphere: 2
Food: 4
Service: 2
New owners are working hard. Still great.
The hoagie was great and the service was really good. It came out better than I expected.
Atmosphere: 5
Food: 5
Service: 5
Found a bug in my food. Myself and coworkers ordered food. There was also missing sandwiches.Vegetarian options: I found a bug in my food. It was on the roasted red peppers. Would love to post a picture but cannot.
Atmosphere: 1
Food: 1
Service: 1
I always go to this Primos on Egypt Road. it usually makes a great hoagie. My husband and I went on Sunday 01/14/24. what a disappointment. The take out hoagies weren’t prepared as asked , items missing from our orders of a small hoagie and a schwartz primos, and two VERY BAD RICE PUDDINGS, we paid 35.00 plus a five dollars in the tip jar. there was so much cinnomin on top of what very little rice pudding that was in the containers that when we stirred it up it all turned brown from so much cinnamon!!! I also paid extra for hot capacola on my turkey hoagie and was given a piece the size of a half dollar! That hoagie was to have heave mayo oil and onions ( the total forgot the mayo and oil or it was so light i couldn’t see it or taste it). The onions were very sparse, NOT EXTRA AND HEAVY ON THE ONIONS! I also asked for two containers of hot peppers on the side and was giving two sweet peppers in containers.I don’t know what happened to the spring and summer crew of 2023, but they made the best Primos Hoagies ever!!! You need to get them in th train the new crew.VERY DISAPPOINTED IN THE QUALITY OF THE FOOD!!!LJ FletcherParking: lots of spaces
Atmosphere: 4
Food: 2
Service: 3
Loaded pepper on everything on
Atmosphere: 3
Food: 2
Service: 4
The sandwiches were good! Not 5 star good because of the prices, ouch!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soprano, Pork Diablo, Italian
Primos has the best hoagie hands down! That bread! The service! Everything sliced fresh too! You can taste the freshness!Vegetarian options: Eggplant SandwichesOne with eggplant, roasted reds, broccoli rabe and sharp provoloneAnother one with eggplant, long hots, and sharp provoloneAnd then u can always like customize
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Diablo
Went into primo hoagies for a quick sandwich. The ordering process was quick and easy. There was a new trainee at the front end and she was great.
Atmosphere: 5
Food: 5
Service: 5
Ordered from here delivery via DoorDash on Friday of our convention. Our convention consigliere Nicholas (Not his name) gave it a rave review so we went to it for lunch. I ordered the chicken suprimo (cutlet, mozz, pesto) and added tomato and balsamic. Looking back I should have looked for a comparable sub without the chicken bc just a caprese type sub would have been applicable. With it being delivery the cutlet got soggy but overall a decent sub. Would recommend a dine-in to get a proper feel and taste.
Restaurantji Recommends
I was nervous to order from here because all of my past experiences have not been good, very sad sandwiches but we really wanted primos so I looked at recent reviews and saw that they were under new ownership so we gave them another try! They did not disappoint, I finally had an excellent primo hoagie again, lots of meat, great bread, and fresh!!! Great job to the new owners and the workers, you’re doing a great job! Can’t wait to get my hoagies again!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American
I have to say the new ownership is doing great. Todays mild sharp Italian was amazing.
A tad on the pricey side but you get what you pay for. And it is,all great.
Young kid was working or lack of working. Telling customers it will be an hour then going back to playing on his phone. Now for the food. Ordered 2 Diablo's one tuna and one Italian. What did we get? Well complete dissatisfaction and disappointment. We received 2 ham Turkey and cheese sandwiches. You must have picked up the wrong order! Sadly, not the case. Oh and the guy in the black shirt was just sitting on he rear yelling at his kids running rampant in the kitchen was a nice touch too.
Came to this location and had exceptional customer service. I have a pregnant wife and the manager kindly took his time ensuring her order was exactly how she wanted. I will definitely come back to this location