Dunkin' Donuts in Philadelphia

“I've tried a few other dunkin in the neighborhood on uber eats and the order would be wrong or sandwich not cooked/melted all the way. I finally found this store and saw 5 stars so decided to try them. I was so glad I did. I've ordered quite a few times and it's always right, delicious and fresh! I decided to stop in today and every last staff was friendly and warm. I asked for the manager to let her know I order on uber and coming in just showed me even more why they deserve 5 stars ?. Keep up the great work!“

“He should be recognized The store in Greenmount Maryland is the nicest store I've ever been in always says thank you have a good day to everyone always great attitudes he says thank you to every customer. He should be recognized by the company. Have a great day and thank you“

“I usually love this Dunkin’, but I’m not sure what’s going on lately because my order has been wrong the last 4 times.

I do a mobile order and get avocado toast with bacon and an egg. Since it’s not an actual menu item, figure it’s easier to do mobile than communicating through a speaker with traffic in the background.

Perfect every time except the last two weeks I’m missing either the egg or the bacon. This morning is the egg that’s missing. I even stopped going for a few days thinking they had new staffing who was getting into the swing of things, but to no avail.

Yes, I could check before pulling away, which is on me 100%, but this Dunkin’ be poppin so there’s always a line of cars and usually a sketch handful of panhandlers around so I try to be quick in and out without having my car windows down for longer than necessary which is why I don’t check.

As far as staff, everyone is super friendly and pleasant, even at dark thirty in the morning.

*Update edit* They have worked out the kinks of new staff it seems! I went to a different Dunkin the last month or so, but was running behind one morning this week so I stopped at this one since it’s right by my job. Everything has been spot on and gotta say, they do make the best drinks here. My substitute Dunkin drinks were far inferior compared to the South Columbus shop. And staff is so friendly“

“The Dunkin’ right off 95 in South Philly is my go-to. The staff here is super friendly, and I can honestly say they never mess up my order, which is rare these days. Whether I'm grabbing a quick coffee or something more, they get it right every time.

Plus, the spot’s pretty convenient—right near the Taco Bell, so if you're coming off 95, it’s an easy stop. It’s a solid Dunkin', and they keep things moving fast, even during the morning rush.“

“My family and I have been coming to this dunkin for years before they remodeled. The service is still great! We still come here everyday to get our coffee and iced teas no sugar. Having the drive through helps tremendously if your on the go.“

“The corn muffins W/ butter ? and I spotted some hushbrowns stuffed with cheese, Insha-Allah I'll try some next week, they looked de-lish ? . On the conner of Wayne & Chelten Ave. over in Germantown, the drive-thru is jammed by 6:30AM , walk in is faster. I usually make my own breakfast after, I feed the cats that is ?“

“This is my neighborhood Dunkin, I've been going here for years. They've got conscientious, friendly staff, always quick with my order so I'm in, out and on my way. This is the only Dunkin that gets my coffee right every time, no matter who makes it. My daughter got me a Mother's Day treat from here recently, everything was perfect, as usual.“

“When I walked in to pick up my mobile order, I noticed the only employee there on the floor on a prayer mat. I gave him time to finish his prayer and he stood up and asked if I was waiting for an order. After he gave me my food and coffee, I walked out, but just as I left I noticed he had put his prayer mat on the shelves where the mobile orders go. The mat had just been on the floor, and now was on a shelf that holds people's food. I am all for religious freedom, but store employees can practice their religion and keep a sanitary environment, too. He should have placed the prayer mat in a discreet corner where customers won't see.“

“I hadn't visited this particular Dunkin since the renovations they completed. Although it was crowded due to the concert across the street at the Met, the service, atmosphere and food was very good and I look forward to going there again.“

“I go here often to sit and snack between errands. The staff are always in a good mood and joking with each other and the food always comes out fast. No one minds when my partner takes his insulin before he eats, or if we hang out a while. The store is clean enough, floor gets gross sometimes but it's a coffee shop, so.“

“This Dunkin is in a bad location so it's not really their fault for the atmosphere. (ie homeless and addicts everywhere). I ordered at the drive through window the food and coffee came out quick and hot. The employees were attentive and courteous. All in all not a bad place to grab a quick meal. I gave the one star on the food because to me for some reason this locations coffee seems weaker than others and each cup tastes different than the last. A lil consistency in coffee grounds, sugar and creamer would go a long way.“

“Good place, gd service, haven't get any issues. They always make everything right. Also the coffee have the right sugar. I think is a china that most of the time is getting my order,most of the time she speak Spanish, lol I she talk clear and nice,I give her that.🌟“

“The best male crew ever! Such hard working young black men…..professional,fast,social just the best they deserve a big raise!!!!

Kid-friendliness: The employees interact great with the kids while demonstrating patience

Parking: Never had a problem with parking“

“I am in this store frequently (they're right by my job and my boss has a Dunkin addiction, lol). Anyway, I love the service here, especially by the manager on the morning, and the malr employees on the afternoons and evenings. The couple of times I have ever had to have them fix a mistake, they did it quickly, and with a minimum of attitude (though both times, it was young women who gave me attitude, the young men were sweet and apologetic). The only thing I would say needs improvement is the lobby needing to be cleaned properly.“

“I am across the street doing laundry on a Sunday afternoon so I decided to cross the Street to visit and purchase some goodies at DUNKIN. Just got my hot sandwich with my refreshing Matcha and a wonderful customer service by the cashier that took care of me.
I know now and days we are going through things and having rough times but to be able to go into a location and make your purchase so smooth and happy with respectful and well mannered customer service is top-tier.
The location on Torresdale Avenue across the street from Tacony laundromat.“

“I’m a black Muslim female, and we don’t always get respected or treated as such. The drive through cashier acknowledged our Islamic holiday, and was genuinely kind, when usually I sense racism and a superiority complex from others. But this cashier made me realize everyone isn’t the same and there are good Muslims that follow Prophet Muhammad ﷺ not in just actions but character also. This made my day, Eid Mubarak“

“For my work I sometimes I have to put in very large box of joe coffee and hot chocolate orders along with large orders for dozens of donuts. This location is my favorite to frequent as they are always so helpful if I call a day ahead and go through the order. They had a total of ten box of joes and 12 dozen donuts all ready for me the following day at the time I requested. They even went above and beyond and loaded up everything in my car, which was so appreciated! The location is super clean and everyone is so friendly and happy to help whether my order is small or very large for work. HIGHLY recommend!!!“

“lol this has got to be the most efficient dunkin’ donuts in the history of dunkin’ donuts?? in the morning they’re always so quick it actually confuses me. great customer service and most morning they have a team member taking orders on an ipad outside and it seems to speed up the process tremendously.“

“This is by far the best location of DD. I work all the way downtown Center City, and was going to the location near my job. However, since 66th is not far from me, I buy my coffee here. And Just heat it up once I get o work downtown. The workers are nice & sweet. The inside is clean, and it's never crowded. So this will for sure be my go to DD spot.“

“I like this location only. The guy that makes the sandwiches makes mine just how I like it. Other locations give me attitude or don't want to do it so I don't eat at dunking like that anymore, but when I do I go to this location only.“

“Some of the staff are friendly and other than that what can I say it's Dunkin' Donuts a bit pricey anymore. Most of the staff is friendly ran into one yesterday morning who looks to be Ukrainian or something the rest of them are Indian I bought two Donuts and she's looking at me and looking at the tip cup like I owed her something bad enough I paid almost $3 for two Donuts I'm not tipping you“

“I made an order through the drive thru around noon today and I just wanted to say how amazing the service was! The man at the window, Tristan was amazing. He has such a great personality and helped me with my Dunkin' rewards on the app.

The food is always good at Dunkin', but at other locations the workers are not so nice. I would definitely recommend this location in Morrell Plaza. They have 2 places to order at the drive thru for quick service, and they have workers like Tristan who love their job and help to brighten your day!

I got the loaded hashbrowns, egg white and veggie omelette bites, and a turkey sausage wake-up wrap. all delicious!“

“I haven't been to this dunk in years because I no longer work in civil city. But it used to be the best, the nicest, the cleanest, the coolest, and they had nice tables and chairs. They had a nice Jenga game. You could play and winston.The manager was the best“

“gitesh deserves a higher salary from this company because he is the best player on the entire team and he has been working for this dump for years and years now! Either give him a raise or give him a better job. I think this store would have no choice but to close its doors without that man so you better respect him as an employee or have fun loosing money lol. ✌🏻“

“A positive atmosphere from the moment you walk in. The employees always have a smile on their face and if you frequent there, they try to remember your name or what you order. It's clean and the service is fast. I really appreciate the service in the morning. When I need a great cup of coffee or something sweet.“

“I go to this dunkin multiple times a day. Staff is always pleasant and respectful. Most know what I want or how to make my order when they see me, so that's always nice. They are accommodating if something runs out and they are kind to the local homeless community, which is a major plus.“

“Well since I been there for 4 years I made friends into family and I love the service the food and drinks and the workers are fabulous and respectful so stop by make some friends we have fun and enjoy the laughs and come get some good sandwiches and great coffee hope to see you soon 😊“

“This Dunkin location has very professional staff that are working hard, trying to rush out orders. I just have a problem with the one worker yelling at customers from across the room saying "I'll be right with you." We know you see us waiting. Don't yell at every single customer though.“

“I've been going to this particular Dunkin Donuts for over 10 years. Overall, Dunkin has always had inconsistent quality across the entire franchise, but this spot is good in retrospect. The morning drive-thru greeter has always had an upbeat positive attitude, more than the other local options. The site is rather small, so the morning rush hour drive-thru lines get awkward fast as it starts to spill out into the main road. Atmosphere is rather limited as well as it's more of a come and go spot.“

“Every work day I start with Dunkin’s. It is extremely helpful that this Dunkin’ is in the building I work in. It’s a smaller store compared to the stand alone stores but it is super busy! The women all say good morning and know you by name. They start your day off good! Viral is such a nice man! He knows your name and order and has you on your way in under 30 seconds! I just wish the rest of my day ran as smoothly as my mornings at Dunkin’!!“

“I visited Dunkin' on September 3rd around 6:30 p.m., and I just want to take a moment to recognize the two workers who were there. They were incredibly nice and welcoming from the moment I walked in. Their friendly attitude and warm service made my visit a great experience. I really appreciate the positive energy they brought, and I hope they get the acknowledgment they deserve for their excellent customer service“

“This is one of my favorite Dunkins'. They are friendly, except for one of the ladies and they get my mobile order correct. I have only had maybe two times that it wasn't and they corrected the error right away. It's busy on weekday mornings but not too bad. Nice stop for breakfast.

Parking: A little hard to park in the mornings.“

“I had a nice time at dunkin' donuts this morning. My iced coffee was good but one thing that was bothering me was that it was extremely crowded inside of the dunkin' donuts and the employees were taking orders like one person's order every 5 minutes or“

“Everytime I'm here it's a pleasant experience. The transactions are smooth and timely. What I want is usually in supply. The strawberry coolata with hash browns is my favorite thing to get there. My kids love the donuts, of course, and sandwiches. It's clean and surprisingly quiet and calm considering the location (busy shopping plaza, heavily trafficked streets).“

“The quality of the food/drink is on par with all other Dunkin’s. This location is very small, but you are able to order ahead on the app, so you won’t need to wait inside too long. They accept Amex credits, and I am rebated $7 per month at this location!“

“There's a lot of people working here if you are trying to get in and out with your food. I walked in, made a kiosk order and it was done in about 1-2minutes. Food didn't look like it was slapped together sloppy like so I'd say go to this Dunkin rather than the one lurking on Cottman ave. They are both close, but Cottman Dunkin is too difficult to get in to with the traffic lingering there all the time during the day“

“This is one of the best Dunkin’ Donuts in all of Philadelphia everyone in there is so nice and friendly. They always get to order right it’s very clean. I go here every morning at 5:30 in the morning and it’s just a wonderful atmosphere 100% better than Starbucks“

“This Dunkin Donuts is located at the very end of the Neshaminy Mall parking lot. The people here are always pleasant and provide very good service. When I order ahead on the app my order is always waiting for me in the pickup tray. My coffee is always made to my order and my liking. It is always hot or cold depending on what I have ordered.

Features: None

Parking: Plenty of parking and a drive thru window

Wheelchair accessibility: Ramp access“

“Vegetarian options: They have some vegetarian items but u have to actively look for them and I think they should have a section for things like vegetarian options but currently they don't

Parking: There is no parking, ALOT of public transportation from busses to regional rail and the el, but parking you'd have to find somewhere nearby to park and walk back to Dunkin

Kid-friendliness: Always makes my son feel special, with an extra donut or cup of ice water. Very friendly environment for kids and adults alike:)

Wheelchair accessibility: Yes you can get a wheelchair inside by both entrances and it's a straight line from order to pick up,so wheelchairs are accessible“

“My go to dunkin every morning. I order the same thing all the time so when I show up they already know what I want. The employee's there are amazing, they can probably use some help at times, but they are really great with customer service and trying to get everyone in and out as fast as they can.“

“Every so often part of my order is slightly off but never a big deal until today. Somehow my iced coffee and my wrap were BOTH incorrect. There's a tall, old dude working there that clearly has no interest in accuracy. I told him my drink was wrong and all he did was add pumps of the correct syrup to the already sweet drink, making it death by sugar... Thankfully, whoever the woman is working there, she's amazing. She fixed both of his mistakes - the wrong drink AND the wrong wrap. I'd give this location outstanding customer service if it wasn't for the fact that they were the ones who had the bad customer service that needed to be corrected in the first place. Anywho - if you ever have a problem with your order, ask the lady about it, she's awesome and very friendly and helpful!“

“I just came here around 11:30 1/27 and this woman (I already forget her name, so stressed about flying, I think Melissa. I think a higher level employee) made me a traditional cappuccino or Macchiato or whatever. I asked for all foam no milk with my espresso and she made the most beautiful coffee. So professional. 10/5 stars. Great job 👏 great price, especially for airport. I paid $6 for my drink which also had an extra shot.

Duncan needs to raise the limit on how much you can tip on a card because you have people out here giving excellent service.“

“Awesome?

Parking: Great parking space but don’t park unless you are going to buy something. You should always support any businesses if you are going to park in their parking lot.

Kid-friendliness: This is definitely a place you can bring your kids and family.“

“Cool selection of donations! Digital ordering like at McDonalds. Then everything happens very quickly. Quality is very consistent. The coffee is good but not great. The waitress is very busy with a police officer who gets his donations like in an American movie?Here we were approached by a bizarre gentleman who told us even more bizarre stories.So all in all an exciting experience that makes the very American chain interesting! (nothing invented!)

Wheelchair accessibility: Yes, at ground level“

“I stopped in Dunkin twice today. First time they were busy but I was attended to timely. Second time, they were not busy, yet I wasn't even greeted upon entering. Finally, I was told, some one would be right with me. They weren't and I left.“

“Employees are friendly and mobile orders are promptly ready. A big thing that detracts from the store is the regular presence of individuals who provide the “door opening for tips” service - regardless of your interest. I kinda wish they’d put up some no loitering signs and shoo non-customers away.“

“It's fast food and fast coffee.
Personally I don't drink coffee so my rating of there coffee is limited .

Parking: It's a small DD parking lot is limited and street parking is very limited . Better going through the drive in.“

“To whomever stole my daughter’s purse this morning from Dunkin’ Donuts on Frankford Ave in Philadelphia, just know that the police have been contacted. And good luck using any of her cards, because they have all been canceled and reported stolen. We are also aware of the last location in which you attempted to use one of the cards. You WILL be found out, sooner or later. But in the meantime, I hope you feel good about stealing from a kid. And to the Dunkin’ Donuts employee who assisted me over the phone and gave me advice, I want to sincerely thank you. I know that you were probably incredibly busy, but that didn’t stop you from being kind and compassionate and helpful. So thank you.“

“I just want to give a big thanks to Kim and Ali and all the staff at this store. Kim greeted me and assisted me with great customer service. Her smile brightened the whole franchise. Ali jumped right into action by helping me to my car with the joe coffee and all the donuts I had just purchased. He also had a great smile and encouraged me to check out the points and the free offers I could get. I've noticed the entire atmosphere of the franchise. One young lady was cleaning and greeted me with a bright smile, and another young man was filling in coffee, and donuts had a great smile. This is a warm, comfortable atmosphere. I will definitely go back there again. I told them all this a helpful dunkin' donuts everyone so happy. Great Job Guys you guys sold me.“

“I come to this dunkin all the time for a latte. Lately for some reason you can’t order a Latte from the app with whole milk. You also can’t order one from Door Dash,Uber etc with whole milk. So instead of ordering from the Dunkin App I now have to go thru the drive thru or inside to order. Not sure what the issue is with the whole milk but please fix this thanks!“