I had a good experience here. The lady at the register was nice and service was quick. And I got an extra cookie! I don't know if it was accidental or intentional, but I ordered four (and paid for just four). When I opened the box later, there were five cookies. All still warm. All good.
Atmosphere: 4
Food: 5
Service: 5
Jonasia Lee
Joshua had great customer service and very welcoming pleasant conversation great vibes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, A Cookie You Should by for a Friend, Chocolate Chip, Loaded Brownie, Cookie
Silicon Roots
Horrible customer service, by way of the manager, Josh. I also saw a rodent as if it was regular. Don't recommend to my worse enemy
000 0
Seems like the female manager makes the male worker do everything , not to mention she was rude and extremely
Atmosphere: 1
Food: 1
Service: 1
Rubin Gonzalez
Manager fat and rude
Kelly Seymour
The customer service that my family received here was awful. I will never visit another Insomnia Cookies. This was our first and most certainly our last. The female employee who was working March 8th around 8:00pm needs to immediately be fired and reevaluate her poor attitude. She refused to serve us ice cream, when I asked if they stopped serving ice cream at a specific time she replied that she was NOT scooping it because it was ‘too hard’. I then said we would take an order of minis. She proceeded to scroll her phone, she checked her messages, etc. as I stood there watching her and waiting for her to give me my total. At that point I considered walking out but I didn’t want to disappoint my children. I finally paid, the employee played on her phone more and than disappeared to the back room. I stood there even longer with no cookies and no answers. Luckily the male employee checked on my order and eventually brought it to me. The cookies were garbage! The service was garbage and I cannot believe that a place like this actually gets business!
Atmosphere: 1
Food: 1
Service: 1
Vivoxy
Good fresh cookies super soft and warm always
Atmosphere: 4
Food: 5
Service: 5
Steven Beshears
came in late, and got exactly what i needed. staff was friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Alex Soriano
Warm, soft cookies. What’s not to love? Perfect for a late night
Food: 5
Katie C.
The amount of insomnia locations I walk into with 15+ minutes til close that reject customers- you can see multiple cookies to consume and they'll tell you that they're ready to close or not accepting more customer for no reason other than they're lazy and don't want to serve more. so lame and it happens eberywhere
This place is great. I hadn't had ice cream in nearly a month. We were staying up. So, we decided to go to insomnia cookies. We each had some chocolate ice cream and I had two warm chocolate chip cookies. I think that I am in love with insomnia cookies.The staff is friendly and helpful. And the atmosphere is amazing.I highly recommend insomnia cookies.Kid-friendliness: It's a trendy and safe environment. And it's got cookies and ice cream. Of course it's kid friendly. Lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Talia Xemaril
the cookies are amazing every time it literally could be served by a troll ? but the guy was very nice despite it being pretty busy.
Food: 5
sped man
Good cookies. We got a pack of 12 cookies but ended up getting 15-16. Also, we got 2 scoops of ice cream and ended up getting 4. The man working there was nice and was quick getting our food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipwich
Bobby K
Cookies baked fresh and kept warm pretty good especially late night
C R
The woman with the pretty curly hair working on the afternoon of 11/25 was super kind and
I had a good experience here. The lady at the register was nice and service was quick. And I got an extra cookie! I don't know if it was accidental or intentional, but I ordered four (and paid for just four). When I opened the box later, there were five cookies. All still warm. All good.
Atmosphere: 4
Food: 5
Service: 5
Joshua had great customer service and very welcoming pleasant conversation great vibes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, A Cookie You Should by for a Friend, Chocolate Chip, Loaded Brownie, Cookie
Horrible customer service, by way of the manager, Josh. I also saw a rodent as if it was regular. Don't recommend to my worse enemy
Seems like the female manager makes the male worker do everything , not to mention she was rude and extremely
Atmosphere: 1
Food: 1
Service: 1
Manager fat and rude
The customer service that my family received here was awful. I will never visit another Insomnia Cookies. This was our first and most certainly our last. The female employee who was working March 8th around 8:00pm needs to immediately be fired and reevaluate her poor attitude. She refused to serve us ice cream, when I asked if they stopped serving ice cream at a specific time she replied that she was NOT scooping it because it was ‘too hard’. I then said we would take an order of minis. She proceeded to scroll her phone, she checked her messages, etc. as I stood there watching her and waiting for her to give me my total. At that point I considered walking out but I didn’t want to disappoint my children. I finally paid, the employee played on her phone more and than disappeared to the back room. I stood there even longer with no cookies and no answers. Luckily the male employee checked on my order and eventually brought it to me. The cookies were garbage! The service was garbage and I cannot believe that a place like this actually gets business!
Atmosphere: 1
Food: 1
Service: 1
Good fresh cookies super soft and warm always
Atmosphere: 4
Food: 5
Service: 5
came in late, and got exactly what i needed. staff was friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Warm, soft cookies. What’s not to love? Perfect for a late night
Food: 5
The amount of insomnia locations I walk into with 15+ minutes til close that reject customers- you can see multiple cookies to consume and they'll tell you that they're ready to close or not accepting more customer for no reason other than they're lazy and don't want to serve more. so lame and it happens eberywhere
Restaurantji Recommends
This place is great. I hadn't had ice cream in nearly a month. We were staying up. So, we decided to go to insomnia cookies. We each had some chocolate ice cream and I had two warm chocolate chip cookies. I think that I am in love with insomnia cookies.The staff is friendly and helpful. And the atmosphere is amazing.I highly recommend insomnia cookies.Kid-friendliness: It's a trendy and safe environment. And it's got cookies and ice cream. Of course it's kid friendly. Lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
the cookies are amazing every time it literally could be served by a troll ? but the guy was very nice despite it being pretty busy.
Food: 5
Good cookies. We got a pack of 12 cookies but ended up getting 15-16. Also, we got 2 scoops of ice cream and ended up getting 4. The man working there was nice and was quick getting our food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipwich
Cookies baked fresh and kept warm pretty good especially late night
The woman with the pretty curly hair working on the afternoon of 11/25 was super kind and
Food: 5
Service: 5