I visited this panera bread a few weeks ago for the first time in a few years. The food was good, employees were extremely kind and helpful, however the general manager Lisa S. has one of the disgusting, poor attitudes i’ve ever experienced in customer service. I simply asked for a refill of my drink that tasted off, and I was immediately snapped at and talked down to. I proceeded to ask the employee at the counter to call her to my table as I wanted to speak further and boxes as I no longer felt comfortable dining here. The (teenage) employee actually apologized on her behalf, (embarrassing). She came to my table and said “You could’ve gotten the boxes yourself at the front.” with a smug attitude and continued to raise her voice in attempts to cause a scene. - she walked away mid conversation and returned with boxes, walking away again, saying nothing. I’ve also spoken to many former employees of this panera bread who say Lisa has always has always treated patrons and employees horribly. I definitely wouldn’t recommend if you expect quality customer service, cause Lisa seems too irrational to hold such a position.
Atmosphere: 1
Food: 5
Service: 1
april blahut
The new chicken bacon rancher is amazing. I paired ot with the mexican Corn soup and it was perfect. Not to mention it was ready exactly on time.
Atmosphere: 5
Food: 5
Service: 5
L Frost
Great service
Atmosphere: 5
Food: 5
Service: 5
Holly Ward
This particular Panera is always awesome! Great food, nice people. EDIT: And I'ld like to point out, before anyone calls your salads expensive, if you bought bag salad and all the ingredients at the local grocery store, its actually WAY more expensive, and half the produce would end up getting thrown away. Plus Panera salads are yummy.
Atmosphere: 5
Food: 5
Service: 5
Meghan Miller
I like the mac and cheese and desserts but they usually dont have many desserts after the lunch rush
Atmosphere: 3
Food: 4
Service: 4
Holly Likens
My friend and I got soup and half a sandwich. She got creamy tomato and I got broccoli cheddar. The sandwich was delicious. I would surely go back again.
Atmosphere: 4
Food: 4
Service: 4
James Lundberg
The food quality used to be good. It feels like it's been going downhill.RIP the baguette bread that now tastes like soft cake bread.
Atmosphere: 4
Food: 1
Service: 5
Helen Blank
Mac and cheese is so good. Lemon drop cookie. Yum.
Lily Summerson
$7 for a cup of soup that’s mostly broth is actually insane. Unless you want to drop half a band on some mid food I would not
The food was good but if you're going to close the drive thru, put up a sign. Make sure it's visible to people before they get to the orange cones at speaker. And when I say visible, I mean more than a small sign that is placed back in near the speaker that is blocked off by cones. Also, maybe you should give instructions that you need to do the opposite of what it says online. You don't pick it up at the drive thru, you have to go inside to get it. This isn't the only thing that I've experienced that makes me wonder if anyone there really knows what they're doing.
Harold Yeast
Cheese soup not Mac n Cheese. Also gotta love the hair on top of the overflowing Mac and cheese that spilled all over my car because it was filled to the top with like a watered down cheese.
Atmosphere: 1
Food: 1
Service: 2
Carol Whittaker
All done without staff help. I prefer the personal touch when being waited on.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Creamy Tomato Soup, Mac & Cheese
Donna N
Typical Panera food, but this place is so dirty. The girl "cleaning" tables is chatting with someone for 5 minutes while all the unoccupied tables are dirty and when she cleaned some booths she never wiped the seats which were covered in food.I was also charged for a beverage I didn't ask for but it was easier just to take it.
Atmosphere: 1
Food: 4
Service: 2
B Anonymous
Great food but LONGGGG wait times in the drive thru. Williamsport location. Never any bread bowls. Everytime I come.
I visited this panera bread a few weeks ago for the first time in a few years. The food was good, employees were extremely kind and helpful, however the general manager Lisa S. has one of the disgusting, poor attitudes i’ve ever experienced in customer service. I simply asked for a refill of my drink that tasted off, and I was immediately snapped at and talked down to. I proceeded to ask the employee at the counter to call her to my table as I wanted to speak further and boxes as I no longer felt comfortable dining here. The (teenage) employee actually apologized on her behalf, (embarrassing). She came to my table and said “You could’ve gotten the boxes yourself at the front.” with a smug attitude and continued to raise her voice in attempts to cause a scene. - she walked away mid conversation and returned with boxes, walking away again, saying nothing. I’ve also spoken to many former employees of this panera bread who say Lisa has always has always treated patrons and employees horribly. I definitely wouldn’t recommend if you expect quality customer service, cause Lisa seems too irrational to hold such a position.
Atmosphere: 1
Food: 5
Service: 1
The new chicken bacon rancher is amazing. I paired ot with the mexican Corn soup and it was perfect. Not to mention it was ready exactly on time.
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
This particular Panera is always awesome! Great food, nice people. EDIT: And I'ld like to point out, before anyone calls your salads expensive, if you bought bag salad and all the ingredients at the local grocery store, its actually WAY more expensive, and half the produce would end up getting thrown away. Plus Panera salads are yummy.
Atmosphere: 5
Food: 5
Service: 5
I like the mac and cheese and desserts but they usually dont have many desserts after the lunch rush
Atmosphere: 3
Food: 4
Service: 4
My friend and I got soup and half a sandwich. She got creamy tomato and I got broccoli cheddar. The sandwich was delicious. I would surely go back again.
Atmosphere: 4
Food: 4
Service: 4
The food quality used to be good. It feels like it's been going downhill.RIP the baguette bread that now tastes like soft cake bread.
Atmosphere: 4
Food: 1
Service: 5
Mac and cheese is so good. Lemon drop cookie. Yum.
$7 for a cup of soup that’s mostly broth is actually insane. Unless you want to drop half a band on some mid food I would not
Atmosphere: 2
Food: 2
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was good but if you're going to close the drive thru, put up a sign. Make sure it's visible to people before they get to the orange cones at speaker. And when I say visible, I mean more than a small sign that is placed back in near the speaker that is blocked off by cones. Also, maybe you should give instructions that you need to do the opposite of what it says online. You don't pick it up at the drive thru, you have to go inside to get it. This isn't the only thing that I've experienced that makes me wonder if anyone there really knows what they're doing.
Cheese soup not Mac n Cheese. Also gotta love the hair on top of the overflowing Mac and cheese that spilled all over my car because it was filled to the top with like a watered down cheese.
Atmosphere: 1
Food: 1
Service: 2
All done without staff help. I prefer the personal touch when being waited on.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Creamy Tomato Soup, Mac & Cheese
Typical Panera food, but this place is so dirty. The girl "cleaning" tables is chatting with someone for 5 minutes while all the unoccupied tables are dirty and when she cleaned some booths she never wiped the seats which were covered in food.I was also charged for a beverage I didn't ask for but it was easier just to take it.
Atmosphere: 1
Food: 4
Service: 2
Great food but LONGGGG wait times in the drive thru. Williamsport location. Never any bread bowls. Everytime I come.
Atmosphere: 1
Food: 1
Service: 1