Best smoothie I ever had ♥️. They used real fruit instead of syrup. It was incredibly fresh. Unlike McDonald's who fill it up with ice and Starbucks (who doesn't even serve smoothies anymore), L2 is the best. If I could, I would give them infiti stars. As they deserve.#######so fresh# Go 2 L2#
Atmosphere: 5
Food: 5
Service: 5
nomsathandi ncube
Service was so slow! L2 was amazing as per usual!
Atmosphere: 4
Food: 5
Service: 2
Wendy Lin
I think I would have enjoyed my bubble tea more if that obnoxious guest care/supervisor didn’t approach me just to confront me about requiring assistance from the staff in the mall. Her rudeness and disrespectfulness in her tone of voice. Just ugh!! Rather than enjoying a nice mango milk bubble tea, I nearly threw up! If the people behind the counter preparing my order heard all that, I’m sorry! Your bubble tea place definitely deserves a better rating from me, but that disgusting experience ruined my appetite! I’ll definitely come back when she gets fired! Besides, if she was having a bad hair day that moment, how unprofessional of her to release all her anger on 2 total strangers, let alone 2 blind customers who are just as normal as regular consumers coming to her mall! We were just trying to find ways to pass the remaining time we had before our transport arrives, rather than sitting around and twiddling our thumbs!
Atmosphere: 3
Food: 3
Service: 3
Molina J
I love bubble tea and the place is nice. I wish they had better options like presotea and also that they would open earlier. Why 10am why not 9am when you have students and people heading to work. I would love to order something and head to work and enjoy it throughout the day. It's disappointing.
Atmosphere: 3
Food: 3
Service: 3
Mimi Petite
It’s absolutely appalling that we have to stand at least 30 min just to put the order and another 10 min tp get your drinks. They need to hire and pay more for people.
Food: 3
Service: 1
alea RIvers
When I usually go to l2 the drinks are great but the other day I ordered taro and it was absolutely disgusting. I think the milk was spoiled and I’ve tried their taro before, and it did not taste like that, but other than that the service was good. I also got a different drink and they forgot the Ice in it. I could tell the lady at the front desk had a long day, but she was still kind enough to give me a refund (1 star for the service)
Atmosphere: 4
Food: 1
Service: 4
Sandra Thomas
Its not how it used to be. I used to go weekly but because of my bad customer service experience. I won’t be going there
Service: 1
Syed Adeeb
Amazong staff, good service!!! Rich was very quick in making my drink!! Loved the honeydew/melonmiel
Diana Zoom
Came today, Saturday with my daughter for a bubble tea for our birthdays. Outside it was raining and slow so we arrived 5mins before closing. We waited in line for 10 mins and the girl came to tell us that they are closed and the last people to order would be the family ahead of us. I explained to her that it was our birthday . She didn't care. Left us there with my 8 yo in tears . Never going back.
Alexandre Khoury
Taro Milk Tea was very average. However the Hokkaido bubble tea was very good especially with the perls that burst.
Very frustrating 10 min before closing time customer online thay had told to the lady you are the last client !!!Management could pay the employees for their extra time and not refusing customerwhen you are in a mall is for shopping you cant have a drink in hand so you should close after the other business not beforevery poor customer service
32 D.R.W.
L2 Lounge Pointe-Claire is a decent place to get your bubble tea in the area.It is extremely popular for all the locals and people who want their bubble tea within the shopping centre.I tried a few of their juices and I love it. Their smoothies are delicious and comes in many flavors and drinks. It is decent and a little sweet for me but it was not a big deal.The only thing they should have at this place is a medium size. They only have a Small, Large and Extra Large which is a bummer compared to Real fruit tea. Because they should more sizes for bubble tea and other drinks.Service can be slow as well since only three or four people order and they have a lot of customers especially if it is busy. So you need to wait a little bit if there is a lot of customers.I had no serious issues at this place and will pass by from to time if need be. A great reccomendation for L2.
oscar haleem
They need to hire more staff! Wait times are crazy (almost 40 mins)
Andrei Michescu
Best bubble tea in West Island. Kids love it. It generally gets busy so expect to wait in line.
Atmosphere: 2
Food: 5
Service: 5
melissa campbell
I've been hooked on the pink lemonade and lemon honey mint drink with peach pip bubbles. My favorite drink spot. Staff are awesome and the owners are really cool people. I'm due for a drink.
Best smoothie I ever had ♥️. They used real fruit instead of syrup. It was incredibly fresh. Unlike McDonald's who fill it up with ice and Starbucks (who doesn't even serve smoothies anymore), L2 is the best. If I could, I would give them infiti stars. As they deserve.#######so fresh# Go 2 L2#
Atmosphere: 5
Food: 5
Service: 5
Service was so slow! L2 was amazing as per usual!
Atmosphere: 4
Food: 5
Service: 2
I think I would have enjoyed my bubble tea more if that obnoxious guest care/supervisor didn’t approach me just to confront me about requiring assistance from the staff in the mall. Her rudeness and disrespectfulness in her tone of voice. Just ugh!! Rather than enjoying a nice mango milk bubble tea, I nearly threw up! If the people behind the counter preparing my order heard all that, I’m sorry! Your bubble tea place definitely deserves a better rating from me, but that disgusting experience ruined my appetite! I’ll definitely come back when she gets fired! Besides, if she was having a bad hair day that moment, how unprofessional of her to release all her anger on 2 total strangers, let alone 2 blind customers who are just as normal as regular consumers coming to her mall! We were just trying to find ways to pass the remaining time we had before our transport arrives, rather than sitting around and twiddling our thumbs!
Atmosphere: 3
Food: 3
Service: 3
I love bubble tea and the place is nice. I wish they had better options like presotea and also that they would open earlier. Why 10am why not 9am when you have students and people heading to work. I would love to order something and head to work and enjoy it throughout the day. It's disappointing.
Atmosphere: 3
Food: 3
Service: 3
It’s absolutely appalling that we have to stand at least 30 min just to put the order and another 10 min tp get your drinks. They need to hire and pay more for people.
Food: 3
Service: 1
When I usually go to l2 the drinks are great but the other day I ordered taro and it was absolutely disgusting. I think the milk was spoiled and I’ve tried their taro before, and it did not taste like that, but other than that the service was good. I also got a different drink and they forgot the Ice in it. I could tell the lady at the front desk had a long day, but she was still kind enough to give me a refund (1 star for the service)
Atmosphere: 4
Food: 1
Service: 4
Its not how it used to be. I used to go weekly but because of my bad customer service experience. I won’t be going there
Service: 1
Amazong staff, good service!!! Rich was very quick in making my drink!! Loved the honeydew/melonmiel
Came today, Saturday with my daughter for a bubble tea for our birthdays. Outside it was raining and slow so we arrived 5mins before closing. We waited in line for 10 mins and the girl came to tell us that they are closed and the last people to order would be the family ahead of us. I explained to her that it was our birthday . She didn't care. Left us there with my 8 yo in tears . Never going back.
Taro Milk Tea was very average. However the Hokkaido bubble tea was very good especially with the perls that burst.
Restaurantji Recommends
Very frustrating 10 min before closing time customer online thay had told to the lady you are the last client !!!Management could pay the employees for their extra time and not refusing customerwhen you are in a mall is for shopping you cant have a drink in hand so you should close after the other business not beforevery poor customer service
L2 Lounge Pointe-Claire is a decent place to get your bubble tea in the area.It is extremely popular for all the locals and people who want their bubble tea within the shopping centre.I tried a few of their juices and I love it. Their smoothies are delicious and comes in many flavors and drinks. It is decent and a little sweet for me but it was not a big deal.The only thing they should have at this place is a medium size. They only have a Small, Large and Extra Large which is a bummer compared to Real fruit tea. Because they should more sizes for bubble tea and other drinks.Service can be slow as well since only three or four people order and they have a lot of customers especially if it is busy. So you need to wait a little bit if there is a lot of customers.I had no serious issues at this place and will pass by from to time if need be. A great reccomendation for L2.
They need to hire more staff! Wait times are crazy (almost 40 mins)
Best bubble tea in West Island. Kids love it. It generally gets busy so expect to wait in line.
Atmosphere: 2
Food: 5
Service: 5
I've been hooked on the pink lemonade and lemon honey mint drink with peach pip bubbles. My favorite drink spot. Staff are awesome and the owners are really cool people. I'm due for a drink.