I work customer service, so I'm usually understanding, but having to wait half an hour, almost 45 minutes for pre-made food is insane. I came with my 3 year old nephew, and we had to wait outside in November because the dining hall was closed. We ordered fries, a pretzel, and a wrap. The fries were cold and hard, the pretzel didn't come with the advertised cheese and was also cold, and the "kale caesar wrap" ended up being lettuce, tomato, and chicken on a tortilla and that's it. The prices were awful too, as I paid $35 for those items and a bottle of water. I would have been fine with the state of the food if it at least came out quickly, but it took so long that my nephew was reduced to tears because he was cold and hungry. For a place that serves families every day, I expect more. Obviously there are hungry kids waiting, so where is the understanding and decency? It's shameful.
Atmosphere: 1
Food: 1
Service: 1
Yann MK
Airport food is a bargain in comparison. Imagine the audacity of pricing in a $10 foutain drink!!
Food: 1
Service: 1
Baiqin Wang
It took me more than one hour to wait for a burger. I asked other visitors. It took them even more time! When I was ordering the food there was only a couple of other people in the line? I wonder what could took them more than one hour to make a burger.
Atmosphere: 2
Food: 3
Service: 1
David Tardiff
I work here. And I actually like the place enough to review it. I don't know anything about food price or quality as I'm a patio attendant but my bosses are very nice. Not much to say but I enjoy keeping the outside food display neat and well stocked.
Jerry Harrow
The cafe is inside the zoo, and requires park admission.We tried out the mobile order during our recent visit. The process worked, but was unclear. When submitted, go an email that said immediate pickup. You go inside and there is a pickup sign with no window and no staff. You just wait for them to bring out a takeout bag from the "private" door eventually. It was definitely not an immediate pickup. At least 10-15 mins after the email.When we got the food it was ok. Burgers were acceptable, but a little on the greasy side. The fries were hot, but kind of soggy. Seemed like they must have sat inside the takeout boxes for awhile before getting brought out. Had they not been soggy the fries might have been reasonably good. My daughter had the chicken strips which looked pretty good. The only option for soft drinks was a $7 souvenir bottle.So an acceptable lunch when in the zoo, but might have been better fried if we waited in line.Vegetarian options: Just the Falafel sandwich and fries or one of the salads
B Jay
Need more staff to help get line down. But other than that it was fine
Michelle
This place is in the Roger Williams Zoo.$13.99 for 2 chicken fingers and french fries. We waited over an hour to get up to order food and over 40 minutes to pick up food after order!!!The food is OK at best. Pretzel is dry. Chicken fingers are dry and only 2. Food is luke warm at best.Terrible decision on our part for not packing a lunch. Save yourself!!!Nourish hire more staff or what you need to run this place properly. This is unacceptable.My friend returned her sandwich because it looked terrible.
Christopher Casey
Food took forever, the buzzers didn't work and weren't charged. Wrap fell apart staff wasn't professional. Drinks were Warm. Will Never go here again the food was also Overpriced!
Mike Zmarlicki
Better off bringing your own food. The wait here is ridiculous.
Brianna Dysep
Need more staff to help get line down. But other than that it was fine
I work customer service, so I'm usually understanding, but having to wait half an hour, almost 45 minutes for pre-made food is insane. I came with my 3 year old nephew, and we had to wait outside in November because the dining hall was closed. We ordered fries, a pretzel, and a wrap. The fries were cold and hard, the pretzel didn't come with the advertised cheese and was also cold, and the "kale caesar wrap" ended up being lettuce, tomato, and chicken on a tortilla and that's it. The prices were awful too, as I paid $35 for those items and a bottle of water. I would have been fine with the state of the food if it at least came out quickly, but it took so long that my nephew was reduced to tears because he was cold and hungry. For a place that serves families every day, I expect more. Obviously there are hungry kids waiting, so where is the understanding and decency? It's shameful.
Atmosphere: 1
Food: 1
Service: 1
Airport food is a bargain in comparison. Imagine the audacity of pricing in a $10 foutain drink!!
Food: 1
Service: 1
It took me more than one hour to wait for a burger. I asked other visitors. It took them even more time! When I was ordering the food there was only a couple of other people in the line? I wonder what could took them more than one hour to make a burger.
Atmosphere: 2
Food: 3
Service: 1
I work here. And I actually like the place enough to review it. I don't know anything about food price or quality as I'm a patio attendant but my bosses are very nice. Not much to say but I enjoy keeping the outside food display neat and well stocked.
The cafe is inside the zoo, and requires park admission.We tried out the mobile order during our recent visit. The process worked, but was unclear. When submitted, go an email that said immediate pickup. You go inside and there is a pickup sign with no window and no staff. You just wait for them to bring out a takeout bag from the "private" door eventually. It was definitely not an immediate pickup. At least 10-15 mins after the email.When we got the food it was ok. Burgers were acceptable, but a little on the greasy side. The fries were hot, but kind of soggy. Seemed like they must have sat inside the takeout boxes for awhile before getting brought out. Had they not been soggy the fries might have been reasonably good. My daughter had the chicken strips which looked pretty good. The only option for soft drinks was a $7 souvenir bottle.So an acceptable lunch when in the zoo, but might have been better fried if we waited in line.Vegetarian options: Just the Falafel sandwich and fries or one of the salads
Need more staff to help get line down. But other than that it was fine
This place is in the Roger Williams Zoo.$13.99 for 2 chicken fingers and french fries. We waited over an hour to get up to order food and over 40 minutes to pick up food after order!!!The food is OK at best. Pretzel is dry. Chicken fingers are dry and only 2. Food is luke warm at best.Terrible decision on our part for not packing a lunch. Save yourself!!!Nourish hire more staff or what you need to run this place properly. This is unacceptable.My friend returned her sandwich because it looked terrible.
Food took forever, the buzzers didn't work and weren't charged. Wrap fell apart staff wasn't professional. Drinks were Warm. Will Never go here again the food was also Overpriced!
Better off bringing your own food. The wait here is ridiculous.
Need more staff to help get line down. But other than that it was fine
Restaurantji Recommends
Need more staff to help get line down. But other than that it was fine