going to this panera location is a huge mistake. more than once, i’ve come to this panera and ordered just a bagel or two. sliced, not even toasted. and they always make me wait at the counter. they never take my name. and every time i end up waiting 15 minutes until someone finally asks me what order i’m waiting for and i have to tell them it’s literally just a bagel. happened once again today when i decided to give it another chance. the employee that reached out and got me the bagels was nice and helpful, but the bagels still were not sliced. the fact that it even gets to this point makes no sense. the girl that took my order had no one waiting behind me and stands like 8 feet away from the bakery items. i don’t understand why she couldn’t have just given me the bagels herself. the service here just sucks every single time. i ordered a mango smoothie and it was awful, genuinely i think the yogurt they used had gone bad, couldn’t even drink it. i hate leaving negative reviews but every time i come here, i suffer through a long wait for absolutely no reason and the food isn’t even worth it. do not come here if you value your time or money. it’s a mistake.
Atmosphere: 2
Food: 1
Service: 1
Chris Saw
First coffee shop in Providence was suggested to me by three lovely ladies outside the state building. Ladies know best and they were right!
Atmosphere: 5
Food: 5
Service: 5
Deanna Laurent
Ordered from DoorDash a salad, apple, and ginger ale and when I received my order I didn’t receive my apple or ginger ale at all. I contacted my door dasher and they told me that they never handed it to them and they said that it was all in the bag. Also they don’t answer their damn phone when I’m trying to call and figure this all out. I’m sick and I just wanted all my things
Food: 2
Service: 1
Bricen Parris
I got a cinnamon roll while my stepmother got a light roast
Atmosphere: 5
Food: 5
Service: 4
Hansel Cabrera
Parking: AHHHH!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sourdough Bread Bowl
Janet Houle
Excellent in every way!
Atmosphere: 5
Food: 5
Service: 5
Lisa Lisa
Employees do not speak or read English here and have no sense of integrity. They screw up ordering from beginning to end because of their lack of education. Avoid this Panera like the plague. No customer service.
Atmosphere: 1
Food: 1
Service: 1
Candy Stephanie Menjivar Martínez
The people working in Panera are the
Atmosphere: 1
Food: 4
Service: 1
R S
Had a fantastic experience at Panera! Both the food and staff were great. After disappointments at Fleming's and P.F. Chang's, we almost gave up on trying another place, but Panera exceeded our expectations. A refreshing and satisfying choice.
Atmosphere: 3
Food: 5
Service: 5
Junior Pellot
This place needs a re-done, awful service. I ordered a cinnamon latte and got some watered down bad tasting i don’t know what it was.
They were one hour late with our order and we didn't get all the orders
Service: 1
Bekkah Valle
Ordered a Mac and Cheese bread bowl for delivery… I got a cup of chicken noodle soup. Called to get a refund and the manager accused me of lying and didn’t want to refund me. Crazy how a manager of a billion dollar company feels comfortable calling customers liars over a $10 Mac and cheese. ?
Atmosphere: 1
Food: 3
Service: 1
swathi naidu
Went in with my 4yr & 6yr old & I had to use the restroom. Approached the store personnel to request to use the restroom in the store since my kids were dining there & I was told to use the restrooms upstairs. What’s the point if customers cannot be accommodated. Would not prefer this location.
Lottie L
They were out of bread and gave me a warm gogurt instead…also had no chicken in the chipotle chicken melt I ordered. I guess that’s what I get for giving Panera another chance. Just drive the extra miles for the seekonk shop.
Atmosphere: 1
Food: 1
Service: 1
Susan A.
This is the worst Panera's bread I've ever been to. They were out of all sides. Based on other peoples comments this has happened to them too. It would make sense that they order more sides. If they know they're going to run out. The staff was standing around talking. It took 30 minutes to receive our order. One of the kids were still hungry and they wanted to order more food and it was clear that the staff didn't want to fulfill another order they just wanted to close.
going to this panera location is a huge mistake. more than once, i’ve come to this panera and ordered just a bagel or two. sliced, not even toasted. and they always make me wait at the counter. they never take my name. and every time i end up waiting 15 minutes until someone finally asks me what order i’m waiting for and i have to tell them it’s literally just a bagel. happened once again today when i decided to give it another chance. the employee that reached out and got me the bagels was nice and helpful, but the bagels still were not sliced. the fact that it even gets to this point makes no sense. the girl that took my order had no one waiting behind me and stands like 8 feet away from the bakery items. i don’t understand why she couldn’t have just given me the bagels herself. the service here just sucks every single time. i ordered a mango smoothie and it was awful, genuinely i think the yogurt they used had gone bad, couldn’t even drink it. i hate leaving negative reviews but every time i come here, i suffer through a long wait for absolutely no reason and the food isn’t even worth it. do not come here if you value your time or money. it’s a mistake.
Atmosphere: 2
Food: 1
Service: 1
First coffee shop in Providence was suggested to me by three lovely ladies outside the state building. Ladies know best and they were right!
Atmosphere: 5
Food: 5
Service: 5
Ordered from DoorDash a salad, apple, and ginger ale and when I received my order I didn’t receive my apple or ginger ale at all. I contacted my door dasher and they told me that they never handed it to them and they said that it was all in the bag. Also they don’t answer their damn phone when I’m trying to call and figure this all out. I’m sick and I just wanted all my things
Food: 2
Service: 1
I got a cinnamon roll while my stepmother got a light roast
Atmosphere: 5
Food: 5
Service: 4
Parking: AHHHH!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sourdough Bread Bowl
Excellent in every way!
Atmosphere: 5
Food: 5
Service: 5
Employees do not speak or read English here and have no sense of integrity. They screw up ordering from beginning to end because of their lack of education. Avoid this Panera like the plague. No customer service.
Atmosphere: 1
Food: 1
Service: 1
The people working in Panera are the
Atmosphere: 1
Food: 4
Service: 1
Had a fantastic experience at Panera! Both the food and staff were great. After disappointments at Fleming's and P.F. Chang's, we almost gave up on trying another place, but Panera exceeded our expectations. A refreshing and satisfying choice.
Atmosphere: 3
Food: 5
Service: 5
This place needs a re-done, awful service. I ordered a cinnamon latte and got some watered down bad tasting i don’t know what it was.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
They were one hour late with our order and we didn't get all the orders
Service: 1
Ordered a Mac and Cheese bread bowl for delivery… I got a cup of chicken noodle soup. Called to get a refund and the manager accused me of lying and didn’t want to refund me. Crazy how a manager of a billion dollar company feels comfortable calling customers liars over a $10 Mac and cheese. ?
Atmosphere: 1
Food: 3
Service: 1
Went in with my 4yr & 6yr old & I had to use the restroom. Approached the store personnel to request to use the restroom in the store since my kids were dining there & I was told to use the restrooms upstairs. What’s the point if customers cannot be accommodated. Would not prefer this location.
They were out of bread and gave me a warm gogurt instead…also had no chicken in the chipotle chicken melt I ordered. I guess that’s what I get for giving Panera another chance. Just drive the extra miles for the seekonk shop.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Panera's bread I've ever been to. They were out of all sides. Based on other peoples comments this has happened to them too. It would make sense that they order more sides. If they know they're going to run out. The staff was standing around talking. It took 30 minutes to receive our order. One of the kids were still hungry and they wanted to order more food and it was clear that the staff didn't want to fulfill another order they just wanted to close.