We went to the drive thru for the first time (didn't know that it existed) for a few things because I just came out of surgery and didn't want to worry about food. They were so helpful and knew what I was talking about when I was describing the food items! ?♀️? Everything went great, the food was delicious but when I came out of my drugged up mind I looked at the receipt and I about died! I think I ordered everything from the menu! And the worst part was my husband was driving and let it happen with a smile!!! ??
Panera Bread Sip Club is worth joining. Panera tuna sandwich is delicious.
Atmosphere: 5
Food: 5
Service: 5
Kate Chabala
There were three people working at the Bluffton, SC Panera. Initially, I tried to reason the appearance of the restaurant was because of staff shortages but soon we realized it was apathy. The young man who took our order was grumpy. My husband and I were done with our meal before they refilled the drink containers. I took my soup back because it was barely lukewarm. The man who took our order told me it was the right temperature. I told him it is not warm enough so he grabbed a thermometer to test the soup behind the counter. He told me I could warm it up at a microwave in the front because he could not warm it since it left the prep area. That’s good news they keep that standard. I asked what was the temperature of the soup and was told it was close to the required temperature. He never offered an apology or offered to bring me a new bowl when the soup was heated properly. The restaurant tables were dirty and papers were all around the restaurant floor. I returned to the counter and asked if anyone else was working besides the man and woman. She told me there was another person there. I told her I was sorry they were understaffed and asked if the manager was available. She told me all three were managers. That was shocking to me! Corporate Panera needs to visit this location because it needs some mentoring if managers and employees so the team can meet the usual excellence of Panera restaurants.
Atmosphere: 1
Food: 1
Service: 1
curt c
Carbs carbs and little bit of meat, good green Tea.. Check on your receipt, didn't overcharge, just rang up and delivered the wrong food..
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chips, Broccoli Cheddar Soup
Matthew Sobolewski
Don't waste your money! Better choices out there!
Atmosphere: 2
Food: 2
Service: 2
Bryce S.
Good healthy food in Bluffton. Older man at the cashier was very friendly and helpful. Good ambiance (I mean I go there, so...)
Atmosphere: 4
Food: 4
Service: 5
Monse Rodriguez
I wish Panera would pay attention to what they do when it comes to serve you every single time I come I alway get the wrong order and always have to go back to have them correct or call to get a refund which is a huge inconvenience mind you I come here pretty often u love their bagels and soup but now I won’t due to this last time !
Atmosphere: 1
Food: 1
Service: 1
Debby Shearer
Kinda rude tablets not cleaned apple had rotten spot would not exchange it ...other locations I've been to top this one by 100%...at there price a ?
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Baguette, Broccoli Cheddar Soup
Frederick Cooper
I ordered the Southwest Chicken sandwich through the app. It was really good!
Nothing like biting down into some lukewarm macaroni and cheese and to have a sandwich missing 1/7 of its ingredients. Pay good money you should expect good food. Panera, what happened? Service was ok and quick but why do I keep coming back just to be disappointed time and time again... nostalgia I guess? Or maybe just remembering how good it can be if done right.
Elijah S
I go here multiple times a week to get my free daily caffeine charged lemonade after ordering on the mobile app and have never had any issues.
Atmosphere: 5
Food: 5
Service: 5
Bryon Cmar
Every single time we decide to try this Panera Bread they are out of whatever we want to order. How in the world is Panera BREAD out of baguettes? That was on our last visit. Today, a cold rainy day, out of broccoli cheddar soup at 6:30pm. It's in a bag, pre-made and frozen....heat it up! Not sure what is wrong with the Bluffton store, but we are officially over it. We'll just go elsewhere from now on.
Atmosphere: 1
Food: 3
Service: 1
Phyllis Astacio
I want to give my grateful thanks to Panera employees that help me today. I had ordered on line for Delivery service and the driver left it in another store. I got to go to that store and the employees there were eating it. I called Panera and told them what happened and they fixed another for me without cost. THANK YOU PANERA AND THERE EMPLOYEES FOR THE GREAT SERVICE
We went to the drive thru for the first time (didn't know that it existed) for a few things because I just came out of surgery and didn't want to worry about food. They were so helpful and knew what I was talking about when I was describing the food items! ?♀️? Everything went great, the food was delicious but when I came out of my drugged up mind I looked at the receipt and I about died! I think I ordered everything from the menu! And the worst part was my husband was driving and let it happen with a smile!!! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Bread Bowl, Roasted Turkey & Avocado blt, Panera Cookie Varieties, French Baguette Loaf
Tasty new choices
Panera Bread Sip Club is worth joining. Panera tuna sandwich is delicious.
Atmosphere: 5
Food: 5
Service: 5
There were three people working at the Bluffton, SC Panera. Initially, I tried to reason the appearance of the restaurant was because of staff shortages but soon we realized it was apathy. The young man who took our order was grumpy. My husband and I were done with our meal before they refilled the drink containers. I took my soup back because it was barely lukewarm. The man who took our order told me it was the right temperature. I told him it is not warm enough so he grabbed a thermometer to test the soup behind the counter. He told me I could warm it up at a microwave in the front because he could not warm it since it left the prep area. That’s good news they keep that standard. I asked what was the temperature of the soup and was told it was close to the required temperature. He never offered an apology or offered to bring me a new bowl when the soup was heated properly. The restaurant tables were dirty and papers were all around the restaurant floor. I returned to the counter and asked if anyone else was working besides the man and woman. She told me there was another person there. I told her I was sorry they were understaffed and asked if the manager was available. She told me all three were managers. That was shocking to me! Corporate Panera needs to visit this location because it needs some mentoring if managers and employees so the team can meet the usual excellence of Panera restaurants.
Atmosphere: 1
Food: 1
Service: 1
Carbs carbs and little bit of meat, good green Tea.. Check on your receipt, didn't overcharge, just rang up and delivered the wrong food..
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chips, Broccoli Cheddar Soup
Don't waste your money! Better choices out there!
Atmosphere: 2
Food: 2
Service: 2
Good healthy food in Bluffton. Older man at the cashier was very friendly and helpful. Good ambiance (I mean I go there, so...)
Atmosphere: 4
Food: 4
Service: 5
I wish Panera would pay attention to what they do when it comes to serve you every single time I come I alway get the wrong order and always have to go back to have them correct or call to get a refund which is a huge inconvenience mind you I come here pretty often u love their bagels and soup but now I won’t due to this last time !
Atmosphere: 1
Food: 1
Service: 1
Kinda rude tablets not cleaned apple had rotten spot would not exchange it ...other locations I've been to top this one by 100%...at there price a ?
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Baguette, Broccoli Cheddar Soup
I ordered the Southwest Chicken sandwich through the app. It was really good!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome store and
Atmosphere: 5
Food: 5
Service: 5
Nothing like biting down into some lukewarm macaroni and cheese and to have a sandwich missing 1/7 of its ingredients. Pay good money you should expect good food. Panera, what happened? Service was ok and quick but why do I keep coming back just to be disappointed time and time again... nostalgia I guess? Or maybe just remembering how good it can be if done right.
I go here multiple times a week to get my free daily caffeine charged lemonade after ordering on the mobile app and have never had any issues.
Atmosphere: 5
Food: 5
Service: 5
Every single time we decide to try this Panera Bread they are out of whatever we want to order. How in the world is Panera BREAD out of baguettes? That was on our last visit. Today, a cold rainy day, out of broccoli cheddar soup at 6:30pm. It's in a bag, pre-made and frozen....heat it up! Not sure what is wrong with the Bluffton store, but we are officially over it. We'll just go elsewhere from now on.
Atmosphere: 1
Food: 3
Service: 1
I want to give my grateful thanks to Panera employees that help me today. I had ordered on line for Delivery service and the driver left it in another store. I got to go to that store and the employees there were eating it. I called Panera and told them what happened and they fixed another for me without cost. THANK YOU PANERA AND THERE EMPLOYEES FOR THE GREAT SERVICE
Atmosphere: 5
Food: 5
Service: 5