As a first timer, I was quite disappointed in the service. When I arrived, no one greeted. Even when I got to the cash register, the manager (who was working the register) did not say “Hello” or anything. I greeted her with a “Hey. How are you?” and nothing was said back. As I was ordering, no help was offered, even after I mentioned that this was my first time. The manager proceeded to ask me for a tip, and I kindly declined. After receiving my food, no “You’re welcome, have a good day” was issued. I will be going back to Firehouse Sub, because it was actually good, BUT NOT THIS ONE!
Chad Glidden
I love Firehouse but not this particular one. Flavor is just so-so compared to other locations and they forgot our pickles. Real let down when you take it to go and realize that you paid for something you didn’t receive.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Submarine Sandwich
Milton Smith
Sandwich was good and quick service
Atmosphere: 3
Food: 3
Service: 3
Evelyn Settle
My tuna sandwich in a wheat bread is always delicious. Very clean place and friendly staff. Will highly recommend to my friends and coworkers. Good job guys. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad
Paolo Picott
Chicken meatball sub pretty
Atmosphere: 3
Food: 3
Service: 4
Steven Rudick
Love the
Atmosphere: 5
Food: 5
Service: 5
Ivan Jonas
Despite loving Firehouse, this specific store disappoints consistently. My sandwich was poorly made and had missing ingredients, and the chili was mostly liquid. We won't bother to come here again.
Atmosphere: 4
Food: 2
Service: 1
Gary Taylor
2nd person in line and literally 45 minutes and still waiting. Never
Service: 1
Lisa Dawson
My sandwich was perfect!
Ashley Mcknight
It's pretty good. I absolutely love eating Firehouse
Always have a good experience here. Great food and service. Recommendeded.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Turkey Breast Medium
darren goude
This group is either understaffed or undertrained but they are not up to the task assigned. Over 20 minutes for a sandwich with moderate traffic. At 30 minutes we just got the refund and left.
Diana Johnson
I used to work at the firehouse when I was younger, and we had to greet every customer who entered the door. This does not happen anymore. The staff look you in the face and say nothing. The regard for customer service is not there anymore, and the last visit was better than my 1st. The sandwiches are okay. It's the quality of people being hired! Food is only as good as the people making the food! Not impressed
Atmosphere: 3
Food: 4
Service: 3
Jonathan Teal
7 people in the party. Over $100 spent. So much for the "hot specialty subs" on the menu. Everyone's subs were cold. AllOf them. All. There were 6 people behind the counter. They used to bring out the food when it was ready. Now they put it on the counter and call your name. I hadn't been to this location in a while and sadly, it's gonna be even longer before I give them another try. Do not waste your money expecting the Firehouse of old- it isn't.
Atmosphere: 3
Food: 1
Service: 2
Charles B
Not understanding the whole name of the day with names like Willy and Charlie. I assumed Charles was an acceptable name as Charlie is a “nickname” more or less and the BOGO sub would apply to that as well. Was told the promotion didn’t apply because my name isn’t actually “Charlie.”
As a first timer, I was quite disappointed in the service. When I arrived, no one greeted. Even when I got to the cash register, the manager (who was working the register) did not say “Hello” or anything. I greeted her with a “Hey. How are you?” and nothing was said back. As I was ordering, no help was offered, even after I mentioned that this was my first time. The manager proceeded to ask me for a tip, and I kindly declined. After receiving my food, no “You’re welcome, have a good day” was issued. I will be going back to Firehouse Sub, because it was actually good, BUT NOT THIS ONE!
I love Firehouse but not this particular one. Flavor is just so-so compared to other locations and they forgot our pickles. Real let down when you take it to go and realize that you paid for something you didn’t receive.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Submarine Sandwich
Sandwich was good and quick service
Atmosphere: 3
Food: 3
Service: 3
My tuna sandwich in a wheat bread is always delicious. Very clean place and friendly staff. Will highly recommend to my friends and coworkers. Good job guys. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad
Chicken meatball sub pretty
Atmosphere: 3
Food: 3
Service: 4
Love the
Atmosphere: 5
Food: 5
Service: 5
Despite loving Firehouse, this specific store disappoints consistently. My sandwich was poorly made and had missing ingredients, and the chili was mostly liquid. We won't bother to come here again.
Atmosphere: 4
Food: 2
Service: 1
2nd person in line and literally 45 minutes and still waiting. Never
Service: 1
My sandwich was perfect!
It's pretty good. I absolutely love eating Firehouse
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Always have a good experience here. Great food and service. Recommendeded.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Turkey Breast Medium
This group is either understaffed or undertrained but they are not up to the task assigned. Over 20 minutes for a sandwich with moderate traffic. At 30 minutes we just got the refund and left.
I used to work at the firehouse when I was younger, and we had to greet every customer who entered the door. This does not happen anymore. The staff look you in the face and say nothing. The regard for customer service is not there anymore, and the last visit was better than my 1st. The sandwiches are okay. It's the quality of people being hired! Food is only as good as the people making the food! Not impressed
Atmosphere: 3
Food: 4
Service: 3
7 people in the party. Over $100 spent. So much for the "hot specialty subs" on the menu. Everyone's subs were cold. AllOf them. All. There were 6 people behind the counter. They used to bring out the food when it was ready. Now they put it on the counter and call your name. I hadn't been to this location in a while and sadly, it's gonna be even longer before I give them another try. Do not waste your money expecting the Firehouse of old- it isn't.
Atmosphere: 3
Food: 1
Service: 2
Not understanding the whole name of the day with names like Willy and Charlie. I assumed Charles was an acceptable name as Charlie is a “nickname” more or less and the BOGO sub would apply to that as well. Was told the promotion didn’t apply because my name isn’t actually “Charlie.”
Food: 5