Normally great it’s been my go to after the gym for years but I’m upset now because these kids are choosing to lock the doors and refuse service when they please !
Atmosphere: 5
Food: 5
Service: 2
Patrick Singletary
Sign says “Now open until 11pm” I got there at 10:17pm and the doors were locked.
Atmosphere: 3
Food: 5
Service: 3
Kathy Orkin
Organized and food is fresh. It felt healthy and had some the next day.
Atmosphere: 5
Food: 5
Service: 5
Danielle Sims
This location is so much better than the Lexington restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Ilesha Wise
Every time I place an order online not only is it not ready on time but there looks to be only one employee working. Also, they also always seem to be out of multiple items hours before closing. I wish chipotle would implement a way for employees to indicate when they’re out of something on the app because there’s nothing that can be done to recover points if you use them.
Atmosphere: 1
Food: 1
Service: 1
C Lang
Arrived at 12:57 PM. Got my food at 1:29 PM.The young lady on the line was working extremely hard. She had a lined wrapped around Chipotle and was the only person working it.The lady at the cash register did not help the lady behind the line. She just stood at the cash register although the restaurant had a huge line.Absolutely horrible customer service
Katie P
I would not recommend ordering on the app and then picking the order up at this location. If you’re going to eat here, you need to go inside and order to make sure they are not out of ingredients. They are often out of items and once you have paid on the app, especially if you are using rewards for an item, there is no refund if the item is out of stock. There is no refund period inside the store if you order on the app. This usually happens with chips. Tonight I ordered on the app and the guy working the counter stated they were out of chips (as usual) and that they were out of other things as well. He stated that if something was not in the order then they were out of it. I did not realize exactly what this meant until I got home with the order and realized they gave us tacos with just the steak and a spoonful of rice, and a soggy bowl of rice, sour cream and a small amount of beans and shredded cheese. This was just like a boat of sour cream rice soup and I had to throw the entire order into the trash. This was at 10:00 pm, which is indeed later in the day, however this store does not close until 11:00 pm. Either way, I probably won’t return to this location, despite it being very convenient.
Atmosphere: 3
Food: 1
Service: 1
DB III
You can tell there’s a total lack of management here. One kid working the line and the cash out. Chipotles everywhere are going downhill fast. Literally haven’t been to a clean one in years.
Atmosphere: 1
Food: 1
Service: 1
Donna Williams
The portion was good and the taste was great ?Vegetarian options: Lime rice, black beans, corn relish, tomato salsa, lettuce, pepper and onions, chips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Julie Taylor
My kid loves
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Steak Bowl with Brown Rice
One of the badly run Chipotle's.Ordered via UberEats as soon as the restaurant opened.Old blackened guacamole. Very big lettuce pieces. Raw fajitas. And missing extra sofritas which was paid for.
Atmosphere: 3
Food: 2
Service: 3
Meredith Osbaldiston
The best chipotle ever!!! The food is consistently delicious and the staff is super awesome, I have enjoyed every experience eating there.
Atmosphere: 5
Food: 5
Service: 5
Joe Joe
We had a pick up order. Items were left off from the order. Had to go back and get the rest. When I went back, they were looking at me like I was lying. And then one girl was about to give me an order that didn’t even match what I was asking for. Then, when we actually were about to eat, everything we ordered was not even on our food. They didn’t say anything at any point. Communication is terrible. Like they didn’t even care it was plenty of staff hanging around that could’ve made sure the order was correct.
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
Tony H.
west columbia store Chipotle keeps ingredients too long. The guacamole was tasteless and so was the cilantro. The queso blanco was also extra and could not be tasted in burrito. So Disappointed!
Courtney Davison
The food I ate here today was possibly the best meal I’ve ever had. It was absolutely delicious and so tasty! Thank you it’s really made my day. The girls working on serving were super fast and friendly.
Normally great it’s been my go to after the gym for years but I’m upset now because these kids are choosing to lock the doors and refuse service when they please !
Atmosphere: 5
Food: 5
Service: 2
Sign says “Now open until 11pm” I got there at 10:17pm and the doors were locked.
Atmosphere: 3
Food: 5
Service: 3
Organized and food is fresh. It felt healthy and had some the next day.
Atmosphere: 5
Food: 5
Service: 5
This location is so much better than the Lexington restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Every time I place an order online not only is it not ready on time but there looks to be only one employee working. Also, they also always seem to be out of multiple items hours before closing. I wish chipotle would implement a way for employees to indicate when they’re out of something on the app because there’s nothing that can be done to recover points if you use them.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 12:57 PM. Got my food at 1:29 PM.The young lady on the line was working extremely hard. She had a lined wrapped around Chipotle and was the only person working it.The lady at the cash register did not help the lady behind the line. She just stood at the cash register although the restaurant had a huge line.Absolutely horrible customer service
I would not recommend ordering on the app and then picking the order up at this location. If you’re going to eat here, you need to go inside and order to make sure they are not out of ingredients. They are often out of items and once you have paid on the app, especially if you are using rewards for an item, there is no refund if the item is out of stock. There is no refund period inside the store if you order on the app. This usually happens with chips. Tonight I ordered on the app and the guy working the counter stated they were out of chips (as usual) and that they were out of other things as well. He stated that if something was not in the order then they were out of it. I did not realize exactly what this meant until I got home with the order and realized they gave us tacos with just the steak and a spoonful of rice, and a soggy bowl of rice, sour cream and a small amount of beans and shredded cheese. This was just like a boat of sour cream rice soup and I had to throw the entire order into the trash. This was at 10:00 pm, which is indeed later in the day, however this store does not close until 11:00 pm. Either way, I probably won’t return to this location, despite it being very convenient.
Atmosphere: 3
Food: 1
Service: 1
You can tell there’s a total lack of management here. One kid working the line and the cash out. Chipotles everywhere are going downhill fast. Literally haven’t been to a clean one in years.
Atmosphere: 1
Food: 1
Service: 1
The portion was good and the taste was great ?Vegetarian options: Lime rice, black beans, corn relish, tomato salsa, lettuce, pepper and onions, chips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
My kid loves
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Steak Bowl with Brown Rice
Restaurantji Recommends
One of the badly run Chipotle's.Ordered via UberEats as soon as the restaurant opened.Old blackened guacamole. Very big lettuce pieces. Raw fajitas. And missing extra sofritas which was paid for.
Atmosphere: 3
Food: 2
Service: 3
The best chipotle ever!!! The food is consistently delicious and the staff is super awesome, I have enjoyed every experience eating there.
Atmosphere: 5
Food: 5
Service: 5
We had a pick up order. Items were left off from the order. Had to go back and get the rest. When I went back, they were looking at me like I was lying. And then one girl was about to give me an order that didn’t even match what I was asking for. Then, when we actually were about to eat, everything we ordered was not even on our food. They didn’t say anything at any point. Communication is terrible. Like they didn’t even care it was plenty of staff hanging around that could’ve made sure the order was correct.
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
west columbia store Chipotle keeps ingredients too long. The guacamole was tasteless and so was the cilantro. The queso blanco was also extra and could not be tasted in burrito. So Disappointed!
The food I ate here today was possibly the best meal I’ve ever had. It was absolutely delicious and so tasty! Thank you it’s really made my day. The girls working on serving were super fast and friendly.
Atmosphere: 5
Food: 5
Service: 5