My favorite combos are big mac fries coffee clean and clean restrooms great service.
Atmosphere: 5
Food: 5
Service: 5
Sharon Gilman
Went thru the drive thru on Friday last week to get the "buy one get the other for $1" special. Big Mac & Fish Sand. Was told they were no longer offered in the special. ??? It was on the menu board. If it's on the menu board it had better be sellable. Otherwise mark it out, take it down or at least put a sign up. They weren't out of the product - just didn't want to offer. With McD already in the hot seat for price gouging, that sort of thing just didn't set well. We went to the competitor for our dinner.
Atmosphere: 1
Food: 1
Service: 1
Ralph & Cindy Treece
Had to go this morning because bagel sandwiches are back! Line moved fast and my order was correct.. can't ask for more!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hashbrown, Sausage Mcmuffin with Egg
Carla Brutico
Have been going to this McD location since 2014. A group of Baby Boomers meet every Wed for coffee, had always been at this McDonalds and enjoyed it a lot until the dreaded Kiosk was installed and our satisfaction evaporated into thin air. First, it was a steep learning curve for some; we had to ask employees to assist us. Then it got a little easier because an employee was usually close by. Finally the employees were all behind the counter and if we needed help we had to go to the counter and get the attention of an employee and ask for assistance. Several times we were told that the employee did not know how to use the kiosk! WHAT??? Does it seem rather insane to you?? Well, it did to our group. The process was NOT smooth. We tried, we really did, to keep coming back but it just wasn't the same friendly, easy, breezy process of ordering, enjoying our food, having a manager come around to see how things were. So we started meeting somewhere else for koffee. A couple of the folks wanted to go back to McD because it was "cheaper", which it is not, depending which establishment you are at. But we went back today because there were 2 folks who really wanted to. Again, the process was irritating. At one point this same day an elderly gentleman entered the McD and went to the kiosk, stood there looking at the screen without doing any selecting and seemed to be confused. One of the ladies in our group walked over to assist him with placing his order. He wanted a buy-one-get-one sandwich and neither the gentleman nor the lady from our group could choose the item. Turns out it was only via the app; guess what, the gentleman did not have the app. So, he had to go to the counter, which turned out to be another process. Very frustrating. Personally, I think McD made a pretty serious misktake taking the "human factor" away from their establishments. We used to enjoy the friendly staff who greeted us weekly. Now, it seems no one has time for the customer, let alone the "satisfaction" aspect of the experience.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Egg Mcmuffin, Big Breakfast, Cheeseburger, Hamburger
Denver Kirby
Not a fan of Kiosk ordering , I go to places for customer service and in person ordering from a register. I did a call in order for breakfast for my employees which was a good experience and the food was decent.
Atmosphere: 3
Food: 4
Service: 4
Camden Grohs
Went through the drive through to get my breakfast and ordered 2 mcgriddles, a mcmuffin, and a hashbrown. I received all my food except for the hashbrown. They were busy which I would normally give them a pass for, but this isnt the first time theyve either forgotten items to my order or given me the wrong order.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin
Felicia Engel
Wow. Rude! I pulled up to the window to hear complaining about the customer previously in front of me. The person at the window should have stayed home. I was told my total, then waited for her to find her phone to figure my change.. As I was shuffled off to the next window, the girl all but threw the bag at me. No words. Soon as I had my food and drink the window was slammed shut and she rushed to jump hip check her buddy. Clearly I was interrupting. The order was wrong to boot. All you really had to do was at least be pleasant. Huge fail on that!
Atmosphere: 1
Food: 3
Service: 1
Ralph and Cindy Treece (rctadventures)
Always great service!
Atmosphere: 5
Food: 5
Service: 5
nickolas wishon
The building used to be a beautiful brick.Now it's an ugly modern vinyl like siding.
Jessica Smith
Jessie Smith KarlaDietary restrictions: Fish dand
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Salad, Cheeseburger, Dr Pepper
Food was good (got the chicken nuggets). My only complaint is they've removed the regular walkup order (a staffed cash register) so your only option is with the app or the kiosks in store. It's fine to have the kiosks as an OPTION but some people have issues with them. Saw several senior citizens struggle with the ordering and paying process as well as a couple of mothers with children...trying to enter the order while keeping the kids in check is no easy task. Shame on you, McDonald's...just to save the cost of a minimum wage staff position. And entering a special request on the food with the kiosks ... Not a good thing. Staff some damn walk up registers.
Atmosphere: 3
Food: 4
Service: 3
jason mcnutt
While they struggled to make 3 frappes, they let our food sit on trays getting cold. Went up once, and they said it would be out in a minute. Went up again, and the manager asked, "What can I get for you?" I pointed at our trays.. still short a frappe. And asked for our food that was probably cold. He swapped out hashbrowns for Luke warm hashbrowns.. then brought out our food. Then, a few minutes later, our last frappe was brought out.Too many fast food joints are over focused on drive-thru. They forget about the people who actually want to come in and eat their food.If this location was an Arby's, I would take down the great food bell because they wouldn't deserve to have one.
Atmosphere: 4
Food: 1
Service: 2
Samantha Smith
Waited for over 15 minutes for our food, we dined in. Food was cold. Didn't complain, as the kids were hungry and we didn't want to wait even longer. Also, can't even grab your own napkins or dipping sauces anymore. ?Responding to your reply: The pandemic excuse is a cop out. You can't tell me it's cleaner for your employee out front to hand napkins and condiments when they are touching all surfaces including their face then handing me napkins? Gross. We won't be returning.
Atmosphere: 1
Food: 1
Service: 1
mikki goulette
Impersonal,no spot to get ketchup, salt ,pepper ECT..they want you to order r
yellow feather
DoorDashed and the food was still hot when it arrived. best fast food place in this part of town for sure. keep up the good work ?
My favorite combos are big mac fries coffee clean and clean restrooms great service.
Atmosphere: 5
Food: 5
Service: 5
Went thru the drive thru on Friday last week to get the "buy one get the other for $1" special. Big Mac & Fish Sand. Was told they were no longer offered in the special. ??? It was on the menu board. If it's on the menu board it had better be sellable. Otherwise mark it out, take it down or at least put a sign up. They weren't out of the product - just didn't want to offer. With McD already in the hot seat for price gouging, that sort of thing just didn't set well. We went to the competitor for our dinner.
Atmosphere: 1
Food: 1
Service: 1
Had to go this morning because bagel sandwiches are back! Line moved fast and my order was correct.. can't ask for more!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hashbrown, Sausage Mcmuffin with Egg
Have been going to this McD location since 2014. A group of Baby Boomers meet every Wed for coffee, had always been at this McDonalds and enjoyed it a lot until the dreaded Kiosk was installed and our satisfaction evaporated into thin air. First, it was a steep learning curve for some; we had to ask employees to assist us. Then it got a little easier because an employee was usually close by. Finally the employees were all behind the counter and if we needed help we had to go to the counter and get the attention of an employee and ask for assistance. Several times we were told that the employee did not know how to use the kiosk! WHAT??? Does it seem rather insane to you?? Well, it did to our group. The process was NOT smooth. We tried, we really did, to keep coming back but it just wasn't the same friendly, easy, breezy process of ordering, enjoying our food, having a manager come around to see how things were. So we started meeting somewhere else for koffee. A couple of the folks wanted to go back to McD because it was "cheaper", which it is not, depending which establishment you are at. But we went back today because there were 2 folks who really wanted to. Again, the process was irritating. At one point this same day an elderly gentleman entered the McD and went to the kiosk, stood there looking at the screen without doing any selecting and seemed to be confused. One of the ladies in our group walked over to assist him with placing his order. He wanted a buy-one-get-one sandwich and neither the gentleman nor the lady from our group could choose the item. Turns out it was only via the app; guess what, the gentleman did not have the app. So, he had to go to the counter, which turned out to be another process. Very frustrating. Personally, I think McD made a pretty serious misktake taking the "human factor" away from their establishments. We used to enjoy the friendly staff who greeted us weekly. Now, it seems no one has time for the customer, let alone the "satisfaction" aspect of the experience.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Egg Mcmuffin, Big Breakfast, Cheeseburger, Hamburger
Not a fan of Kiosk ordering , I go to places for customer service and in person ordering from a register. I did a call in order for breakfast for my employees which was a good experience and the food was decent.
Atmosphere: 3
Food: 4
Service: 4
Went through the drive through to get my breakfast and ordered 2 mcgriddles, a mcmuffin, and a hashbrown. I received all my food except for the hashbrown. They were busy which I would normally give them a pass for, but this isnt the first time theyve either forgotten items to my order or given me the wrong order.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin
Wow. Rude! I pulled up to the window to hear complaining about the customer previously in front of me. The person at the window should have stayed home. I was told my total, then waited for her to find her phone to figure my change.. As I was shuffled off to the next window, the girl all but threw the bag at me. No words. Soon as I had my food and drink the window was slammed shut and she rushed to jump hip check her buddy. Clearly I was interrupting. The order was wrong to boot. All you really had to do was at least be pleasant. Huge fail on that!
Atmosphere: 1
Food: 3
Service: 1
Always great service!
Atmosphere: 5
Food: 5
Service: 5
The building used to be a beautiful brick.Now it's an ugly modern vinyl like siding.
Jessie Smith KarlaDietary restrictions: Fish dand
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Salad, Cheeseburger, Dr Pepper
Restaurantji Recommends
Food was good (got the chicken nuggets). My only complaint is they've removed the regular walkup order (a staffed cash register) so your only option is with the app or the kiosks in store. It's fine to have the kiosks as an OPTION but some people have issues with them. Saw several senior citizens struggle with the ordering and paying process as well as a couple of mothers with children...trying to enter the order while keeping the kids in check is no easy task. Shame on you, McDonald's...just to save the cost of a minimum wage staff position. And entering a special request on the food with the kiosks ... Not a good thing. Staff some damn walk up registers.
Atmosphere: 3
Food: 4
Service: 3
While they struggled to make 3 frappes, they let our food sit on trays getting cold. Went up once, and they said it would be out in a minute. Went up again, and the manager asked, "What can I get for you?" I pointed at our trays.. still short a frappe. And asked for our food that was probably cold. He swapped out hashbrowns for Luke warm hashbrowns.. then brought out our food. Then, a few minutes later, our last frappe was brought out.Too many fast food joints are over focused on drive-thru. They forget about the people who actually want to come in and eat their food.If this location was an Arby's, I would take down the great food bell because they wouldn't deserve to have one.
Atmosphere: 4
Food: 1
Service: 2
Waited for over 15 minutes for our food, we dined in. Food was cold. Didn't complain, as the kids were hungry and we didn't want to wait even longer. Also, can't even grab your own napkins or dipping sauces anymore. ?Responding to your reply: The pandemic excuse is a cop out. You can't tell me it's cleaner for your employee out front to hand napkins and condiments when they are touching all surfaces including their face then handing me napkins? Gross. We won't be returning.
Atmosphere: 1
Food: 1
Service: 1
Impersonal,no spot to get ketchup, salt ,pepper ECT..they want you to order r
DoorDashed and the food was still hot when it arrived. best fast food place in this part of town for sure. keep up the good work ?
Food: 5