I recently visited the Subway and it was a letdown from start to finish. The store was unkempt, with crumbs littering the tables and a peculiar smell lingering in the air. The staff seemed disinterested and untrained, taking forever to prepare my sandwich while chatting amongst themselves. When my sub finally arrived, it looked nothing like the appetizing photos on the menu board. The ingredients were haphazardly and the bread was stale and rubbery. Overall, my Subway experience was a regrettable waste of time and money. I won’t be returning anytime soon.
Downhill, used to be a good sandwich shop. Not sure what the issue is but the last couple of sandwiches didn't taste right.
Atmosphere: 3
Food: 2
Service: 2
Enrique Gomez
Did a mobile order maybe 45mins before I arrived and my order wasn't ready because they ran out of the bread we chose. It would have been nice to get back to me instead of driving there just to be told they ran out of bread.
Atmosphere: 2
Food: 3
Service: 1
Marc H
The food and service here is great. The low stars is because they double billed. Spoke to the manager who stated it happens a lot and she could do nothing. I had to contest via my bank. This is a 10 business day process and a huge pain when they could have just offered a gift card for my next time. Now this location is dead to me.
Atmosphere: 5
Food: 5
Service: 5
Trevor Siemonsma
If you are in a hurry don’t go here. Waited 20 minutes in line once, next time I had to eat I made the short drive to Jimmy John’s and saved a lot of time on my break.
Service: 1
Dallas Thompson
Two Italian- meatball & BMT. Excellent. Great service and plenty of seating.
Atmosphere: 5
Food: 5
Service: 5
Ghost Gotti
Had to change my review from 5 stars to 1 star after my most recent visit. What a SHAME because this Subway USED TO BE the best in town but wow this had to be my worst experience in a subway yet.The staff I interacted with, were very kind and polite but after waiting 30 min for an online order my patience grew thin.I ordered ahead to try and avoid the wait due to it being a lunch hour, and upon arriving, I realized they were very busy as there was almost nowhere to park and five cars in the drive-through that had yet to order. Mind you I ordered ahead, so my online order should have been in front of anybody in the drive-through that had yet to order. I waited in my vehicle for 5-10 min and proceeded to enter the store. A line of maybe 7 people stood waiting to order and I proceeded to the ONLINE PICK UP where there was 1 order waiting that was not mine. The employee politely asked my name for the order and confirmed it should be up shortly. Order after order arrived was n the pick up shelf and none were mine. 1 turned to 2 and 2 into 5 orders now on the shelf that were also not mine. The drive through has emptied and the line inside continued to empty and fill as I stood waiting patiently and beginning to grow very impatient there employee confirmed again the name for my order and realized it hadn’t even been started after 20min and countless guests that came to order after I did. She quickly proceeded to make the order and then I watched it die on the make line as the other staff members were in no hurry to get the order made and out to me after waiting for 30min now and having 10-15 other guests order after the fact and leave the restaurant.Overall I am very disappointed in subway for the carelessness that took place today, thankfully I wasn’t on a serious time crunch or it may have been a complete disaster. The staff I interacted with were very polite and apologetic so I commend them on that but my overall experience was destroyed and I may no longer recommend this Subway in the future
Atmosphere: 1
Food: 3
Service: 1
Ben H
Ordered deluxe, and I'm pretty sure they gave me the bare minimum of meat... I got 2 scoops... I mean you barely get anything compared to the pictures. I thought deluxe was 50% more meat!? Even asked for a remake, and the kid still made it small. What is this?? Conservation hour with children?
Atmosphere: 5
Food: 4
Service: 4
rara _41
Employees was rude I was picking up a door dash so I said I would like to get a sandwich made to I’m a diabetic type 2 and I didn’t eat really anything today so I asked can I get a sandwich made and she walked away and the other employee walked away as well so ignorant
Sarah Chernatinski
Came in for a salad and the gal who made it did so well, the guy in line behind me ordered one too.The part that wasn't great was the kid at the register. He burnt himself on the oven and exclaimed that it was second time he's done that this week. He then stated that his finger was bleeding. He took off his glove and started messing with it. He was overly chatty and said he should be demoted so he can't use the oven anymore. It was overly awkward and you could tell the two gals making sandwiches weren't thrilled by his chatty nature and just wanted to help the folks in line. The gals did great but I really didn't want the guy touching my stuff if he was bleeding. I get it, there's a line but go clean it off quick and get a bandaid.My salad was amazing and it was an ordinary trip in if it wasn't for the kid at the register. Internal thoughts don't always need to be shared with the world. Some people are naturally more talkative but he didn't seem to be talking to anyone in particular but just talking. Maybe we can learn to keep that internal monologue as internal.
The 4101 W Benson Rd., Sioux Falls store had the order done right and tasted good! The afternoon staff was on their game and were very helpful and kind; even as far as to offer us suggestions on where to go for lodging in the area during a blizzard! Nice work, W Benson Rd! Keep up the good work!
Philip Goldie
Stopped to get breakfast at the drive through and the machine that takes the order screwed up and didn’t record my order I went to the window to get my order they told me they didn’t get it, so I would have to go back through in-line and redo the order and I wasn’t about to get in the back of the line to have a chance to have the machine not recognize my order again , employee was very rude !!! Think twice about going to this subway !!!
KB Sprinklers
Long lines to even order the food.. took a half hour to even get my food.
Nicholas Smith
Where to start on this non sense.... Placed a order online, the number 10 with a few extra toppings and got non of what I ordered, no cheese, no honey mustard and no black pepper. Seems like they didn't even read the ticket order. I'll never go back and it's right up the street from me.
Bailey Bosworth
This subway is near where I live but anytime I’ve tried to go (probably 5 times now, during the open hours, not close to closing) the front doors are locked with all of the lights on. I’ve tried doing the drive through and have never gotten anything after waiting at the window for nearly 20 minutes.
I recently visited the Subway and it was a letdown from start to finish. The store was unkempt, with crumbs littering the tables and a peculiar smell lingering in the air. The staff seemed disinterested and untrained, taking forever to prepare my sandwich while chatting amongst themselves. When my sub finally arrived, it looked nothing like the appetizing photos on the menu board. The ingredients were haphazardly and the bread was stale and rubbery. Overall, my Subway experience was a regrettable waste of time and money. I won’t be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese, Rotisserie-Style Chicken
Downhill, used to be a good sandwich shop. Not sure what the issue is but the last couple of sandwiches didn't taste right.
Atmosphere: 3
Food: 2
Service: 2
Did a mobile order maybe 45mins before I arrived and my order wasn't ready because they ran out of the bread we chose. It would have been nice to get back to me instead of driving there just to be told they ran out of bread.
Atmosphere: 2
Food: 3
Service: 1
The food and service here is great. The low stars is because they double billed. Spoke to the manager who stated it happens a lot and she could do nothing. I had to contest via my bank. This is a 10 business day process and a huge pain when they could have just offered a gift card for my next time. Now this location is dead to me.
Atmosphere: 5
Food: 5
Service: 5
If you are in a hurry don’t go here. Waited 20 minutes in line once, next time I had to eat I made the short drive to Jimmy John’s and saved a lot of time on my break.
Service: 1
Two Italian- meatball & BMT. Excellent. Great service and plenty of seating.
Atmosphere: 5
Food: 5
Service: 5
Had to change my review from 5 stars to 1 star after my most recent visit. What a SHAME because this Subway USED TO BE the best in town but wow this had to be my worst experience in a subway yet.The staff I interacted with, were very kind and polite but after waiting 30 min for an online order my patience grew thin.I ordered ahead to try and avoid the wait due to it being a lunch hour, and upon arriving, I realized they were very busy as there was almost nowhere to park and five cars in the drive-through that had yet to order. Mind you I ordered ahead, so my online order should have been in front of anybody in the drive-through that had yet to order. I waited in my vehicle for 5-10 min and proceeded to enter the store. A line of maybe 7 people stood waiting to order and I proceeded to the ONLINE PICK UP where there was 1 order waiting that was not mine. The employee politely asked my name for the order and confirmed it should be up shortly. Order after order arrived was n the pick up shelf and none were mine. 1 turned to 2 and 2 into 5 orders now on the shelf that were also not mine. The drive through has emptied and the line inside continued to empty and fill as I stood waiting patiently and beginning to grow very impatient there employee confirmed again the name for my order and realized it hadn’t even been started after 20min and countless guests that came to order after I did. She quickly proceeded to make the order and then I watched it die on the make line as the other staff members were in no hurry to get the order made and out to me after waiting for 30min now and having 10-15 other guests order after the fact and leave the restaurant.Overall I am very disappointed in subway for the carelessness that took place today, thankfully I wasn’t on a serious time crunch or it may have been a complete disaster. The staff I interacted with were very polite and apologetic so I commend them on that but my overall experience was destroyed and I may no longer recommend this Subway in the future
Atmosphere: 1
Food: 3
Service: 1
Ordered deluxe, and I'm pretty sure they gave me the bare minimum of meat... I got 2 scoops... I mean you barely get anything compared to the pictures. I thought deluxe was 50% more meat!? Even asked for a remake, and the kid still made it small. What is this?? Conservation hour with children?
Atmosphere: 5
Food: 4
Service: 4
Employees was rude I was picking up a door dash so I said I would like to get a sandwich made to I’m a diabetic type 2 and I didn’t eat really anything today so I asked can I get a sandwich made and she walked away and the other employee walked away as well so ignorant
Came in for a salad and the gal who made it did so well, the guy in line behind me ordered one too.The part that wasn't great was the kid at the register. He burnt himself on the oven and exclaimed that it was second time he's done that this week. He then stated that his finger was bleeding. He took off his glove and started messing with it. He was overly chatty and said he should be demoted so he can't use the oven anymore. It was overly awkward and you could tell the two gals making sandwiches weren't thrilled by his chatty nature and just wanted to help the folks in line. The gals did great but I really didn't want the guy touching my stuff if he was bleeding. I get it, there's a line but go clean it off quick and get a bandaid.My salad was amazing and it was an ordinary trip in if it wasn't for the kid at the register. Internal thoughts don't always need to be shared with the world. Some people are naturally more talkative but he didn't seem to be talking to anyone in particular but just talking. Maybe we can learn to keep that internal monologue as internal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki
Restaurantji Recommends
The 4101 W Benson Rd., Sioux Falls store had the order done right and tasted good! The afternoon staff was on their game and were very helpful and kind; even as far as to offer us suggestions on where to go for lodging in the area during a blizzard! Nice work, W Benson Rd! Keep up the good work!
Stopped to get breakfast at the drive through and the machine that takes the order screwed up and didn’t record my order I went to the window to get my order they told me they didn’t get it, so I would have to go back through in-line and redo the order and I wasn’t about to get in the back of the line to have a chance to have the machine not recognize my order again , employee was very rude !!! Think twice about going to this subway !!!
Long lines to even order the food.. took a half hour to even get my food.
Where to start on this non sense.... Placed a order online, the number 10 with a few extra toppings and got non of what I ordered, no cheese, no honey mustard and no black pepper. Seems like they didn't even read the ticket order. I'll never go back and it's right up the street from me.
This subway is near where I live but anytime I’ve tried to go (probably 5 times now, during the open hours, not close to closing) the front doors are locked with all of the lights on. I’ve tried doing the drive through and have never gotten anything after waiting at the window for nearly 20 minutes.