The person at the front desk was suppose to only change my payment method, the person changed me to a black card membership instead. I went to the location again to fix the situation, they had a new person by themselves and didn’t know what to do, told me to come the next day to talk to manager Brittany. I talked to Brittany she says they can change it but I have to pay the enrollment fee over again because someone changed my membership without my permission. That’s some bs, and I will never deal with another planet fitness because of this Update: and these people charged me for going to a white card membership after I requested to have the account cancelled and charged me $40. DO NOT GO TO THIS GYM
Geoffrey G.
The only thing this location has going for it is...its part of the network of Planet Fitness so members can use other locations. I joined at this location off 153 in November 2021. Here is the down and dirty...and yes I WILL get to the dirty. When you check in and out or have any questions or want to use the tanning, hydro and massage beds dont expect the staff to jump up and be helpful whatsoever. The girl who works in the morning when I come in at 8am is always on her cell and seems bothered and annoyed she has to move her body. (I will say the other girl with the thick eye brows and full makeup is pretty nice though). Also Planet Fitness tip...you don't have to be a black card member to use the extra features because they never check anything. Machines..this location doesn't have a lot of the equipment you might find at other locations. The machines are also always dirty especially around the floor and in between the machines. The staff expects you to do their job and clean the facility. This came about at the start of covid but this needs to stop. Members do not work for PF. The staff is never busy. You can always find them.standing around at the front talking or on their phones. Bathrooms. Absolutely DISGUSTING. The mens stalls are always dirty. Almost always missing toilet paper, paper towels and soap. Today I ventured into the shower area because I am having work done at home so my water is off today. This location uses shower curtains. The ones in my shower were slimy and somehow rusty. Floors were what looked like moldy. Same with the grout in between the tiles of the shower. The light above the shower was burnt out. The fixture for turning on the water and adjusting the temp was broken so you had to grab the little piece of plastic that was barely hanging on. The paint on the ceiling is peeling off in almost every shower like there was a flood above and they just left it as is. When I walked on the floors near the lockers my feet felt like I just walked across the prep area of a fast food floor after the rush. The upright massage chairs have been overused and are broken and need to be replaced. When the massage is running you can tell on your back someone used it incorrectly because the chair just vibrates at several stages when its supposed to be massaging you. Its evident the owners have totally ignored this location for a long time and it needs a major overhaul. I use the location in North Scottsdale AZ off Via Linda and that place is pristine and the staff is very helpful, friendly and always working on something. They even have a white board at the front desk that the staff uses as a welcome sign. They draw on it and write out awesome motivational messages for the members to see when they come in. I do not recommend this location and I would cancel if it weren't for having to travel to AZ. I am going to try another location before I consider cancelling. To the owners...basic neglect has lead to the state of this location but you can fix it quite easily. Just get your butt in there and get to work. The staff also has no respect for you. I'm not sure they even know you because when I asked about the ownership the staff seemed totally unaware except to say it was a franchise and not Corp owned.
Janssen Davis
great folks great equipment great atmosphere
Nick Lavallee
Nice people, nice clean place. Seems a little unkept in the back of the desk like people are restructuring things a bit but I like it overall. Everyone seems pleasant.
Tammy Hicks Lovingood
Great clean facility plenty of space and equipment to choose..
Sandee Griffin
Very non judgmental, well laid out, friendly staff
Mitch McClure
First visit. Great equipment. Will have to develop routine.
Grumpy G.
This is a great place to get in better shape. New equipment was installed during the lockdowns. The equipment is easy to use and adjust. No matter where you go, it's the person that makes great things happen and the gym is only the tool to get it done. If a person is sincere and will stick to it, you can get in better shape here. I couldn't go 5 minutes on a treadmill when I first joined. I kept at it and went every day, sometimes 2 times a day. 9 months later, I was using all of the strength equipment I felt would help me and that I was most comfortable with, had lost 56 lbs and was doing 45 minutes on the treadmill. All for $10 a month. Oh...and i was 65 years old at that time, and yes, I'm 68 now and I'm still going to Planet Fitness.
David A.
Just started working out & it's perfect for what I need. Very clean & welcoming. Whoever picks the music usually can't make up their mind & songs are almost always skipped half way through. But that's okay, I've just been wearing headphones & listening to my own music.
Jeremy Bailey
Best atmosphere in a gym around. Trainers are awesome and friendly. Workouts are made for you and are never stale. They will tailor them to your fitness level or fitness goals and you do them at your own pace. Everybody gets to know one another and builds an awesome community. Owner organizes race teams and we run them as a gym. Not hard to get hooked on working out here. I love it. 5 gold stars.
This gym is the greatest workout experience I have ever had. Everyone there including the staff are extremely friendly and make you feel comfortable. They will help you figure out what is best for you and assist with any questions you have. Based on what your fitness goals are they will tweak any workouts based on your experience or lack there of. I suggest trying this gym out for anyone and all ages.
Penelope Fuller
Planet Fitness charged me 2 days ago. And shut down today.
Joe C.
A word of caution. I was a member two years ago and for some reason, I just now thought of putting my review on line. I joined the $20 a month under a year contract. About 10 months into the contract, I sent a letter stating I did not want to renew my contract. The manager of Hixson call me and told me that my contract was not up yet. I said I know but wanted to let them know in time to stop auto payments. She said OK. I did not think much about it but after about a year past my contract, I was going over my billing statement and found they were still taking out $20 a month. I had thought the $20 was for another company so did not realize it was PF. I contacted the manager and said I wanted them to stop payments and since I sent the letter and had not been in the club since I wrote the letter. I also asked if they would return the unauthorized payments as a refund. She contacted the owner (she said) and he referred to my contract that said I had to come into the establishment to cancel my membership and that letters and calls did not count. I told them to not only stop taking credit card payments out but also cancel my membership and also refund $240 of payments I did not authorize. I also said I am not going to the club to do it since I had written a letter (they had it) and called them. They refused and said they would not stop taking out payments because it was not in my contract to cancel using a letter or phone call. I ended up having to cancel my card and getting a new one so they could not take money out. Most unethical company I have ever dealt with so be careful and if you have a contract read it carefully...Or just go somewhere else to work out.
The person at the front desk was suppose to only change my payment method, the person changed me to a black card membership instead. I went to the location again to fix the situation, they had a new person by themselves and didn’t know what to do, told me to come the next day to talk to manager Brittany. I talked to Brittany she says they can change it but I have to pay the enrollment fee over again because someone changed my membership without my permission. That’s some bs, and I will never deal with another planet fitness because of this Update: and these people charged me for going to a white card membership after I requested to have the account cancelled and charged me $40. DO NOT GO TO THIS GYM
The only thing this location has going for it is...its part of the network of Planet Fitness so members can use other locations. I joined at this location off 153 in November 2021. Here is the down and dirty...and yes I WILL get to the dirty. When you check in and out or have any questions or want to use the tanning, hydro and massage beds dont expect the staff to jump up and be helpful whatsoever. The girl who works in the morning when I come in at 8am is always on her cell and seems bothered and annoyed she has to move her body. (I will say the other girl with the thick eye brows and full makeup is pretty nice though). Also Planet Fitness tip...you don't have to be a black card member to use the extra features because they never check anything. Machines..this location doesn't have a lot of the equipment you might find at other locations. The machines are also always dirty especially around the floor and in between the machines. The staff expects you to do their job and clean the facility. This came about at the start of covid but this needs to stop. Members do not work for PF. The staff is never busy. You can always find them.standing around at the front talking or on their phones. Bathrooms. Absolutely DISGUSTING. The mens stalls are always dirty. Almost always missing toilet paper, paper towels and soap. Today I ventured into the shower area because I am having work done at home so my water is off today. This location uses shower curtains. The ones in my shower were slimy and somehow rusty. Floors were what looked like moldy. Same with the grout in between the tiles of the shower. The light above the shower was burnt out. The fixture for turning on the water and adjusting the temp was broken so you had to grab the little piece of plastic that was barely hanging on. The paint on the ceiling is peeling off in almost every shower like there was a flood above and they just left it as is. When I walked on the floors near the lockers my feet felt like I just walked across the prep area of a fast food floor after the rush. The upright massage chairs have been overused and are broken and need to be replaced. When the massage is running you can tell on your back someone used it incorrectly because the chair just vibrates at several stages when its supposed to be massaging you. Its evident the owners have totally ignored this location for a long time and it needs a major overhaul. I use the location in North Scottsdale AZ off Via Linda and that place is pristine and the staff is very helpful, friendly and always working on something. They even have a white board at the front desk that the staff uses as a welcome sign. They draw on it and write out awesome motivational messages for the members to see when they come in. I do not recommend this location and I would cancel if it weren't for having to travel to AZ. I am going to try another location before I consider cancelling. To the owners...basic neglect has lead to the state of this location but you can fix it quite easily. Just get your butt in there and get to work. The staff also has no respect for you. I'm not sure they even know you because when I asked about the ownership the staff seemed totally unaware except to say it was a franchise and not Corp owned.
great folks great equipment great atmosphere
Nice people, nice clean place. Seems a little unkept in the back of the desk like people are restructuring things a bit but I like it overall. Everyone seems pleasant.
Great clean facility plenty of space and equipment to choose..
Very non judgmental, well laid out, friendly staff
First visit. Great equipment. Will have to develop routine.
This is a great place to get in better shape. New equipment was installed during the lockdowns. The equipment is easy to use and adjust. No matter where you go, it's the person that makes great things happen and the gym is only the tool to get it done. If a person is sincere and will stick to it, you can get in better shape here. I couldn't go 5 minutes on a treadmill when I first joined. I kept at it and went every day, sometimes 2 times a day. 9 months later, I was using all of the strength equipment I felt would help me and that I was most comfortable with, had lost 56 lbs and was doing 45 minutes on the treadmill. All for $10 a month. Oh...and i was 65 years old at that time, and yes, I'm 68 now and I'm still going to Planet Fitness.
Just started working out & it's perfect for what I need. Very clean & welcoming. Whoever picks the music usually can't make up their mind & songs are almost always skipped half way through. But that's okay, I've just been wearing headphones & listening to my own music.
Best atmosphere in a gym around. Trainers are awesome and friendly. Workouts are made for you and are never stale. They will tailor them to your fitness level or fitness goals and you do them at your own pace. Everybody gets to know one another and builds an awesome community. Owner organizes race teams and we run them as a gym. Not hard to get hooked on working out here. I love it. 5 gold stars.
Restaurantji Recommends
Great atmosphere and workout. Love this place
This gym is the greatest workout experience I have ever had. Everyone there including the staff are extremely friendly and make you feel comfortable. They will help you figure out what is best for you and assist with any questions you have. Based on what your fitness goals are they will tweak any workouts based on your experience or lack there of. I suggest trying this gym out for anyone and all ages.
Planet Fitness charged me 2 days ago. And shut down today.
A word of caution. I was a member two years ago and for some reason, I just now thought of putting my review on line. I joined the $20 a month under a year contract. About 10 months into the contract, I sent a letter stating I did not want to renew my contract. The manager of Hixson call me and told me that my contract was not up yet. I said I know but wanted to let them know in time to stop auto payments. She said OK. I did not think much about it but after about a year past my contract, I was going over my billing statement and found they were still taking out $20 a month. I had thought the $20 was for another company so did not realize it was PF. I contacted the manager and said I wanted them to stop payments and since I sent the letter and had not been in the club since I wrote the letter. I also asked if they would return the unauthorized payments as a refund. She contacted the owner (she said) and he referred to my contract that said I had to come into the establishment to cancel my membership and that letters and calls did not count. I told them to not only stop taking credit card payments out but also cancel my membership and also refund $240 of payments I did not authorize. I also said I am not going to the club to do it since I had written a letter (they had it) and called them. They refused and said they would not stop taking out payments because it was not in my contract to cancel using a letter or phone call. I ended up having to cancel my card and getting a new one so they could not take money out. Most unethical company I have ever dealt with so be careful and if you have a contract read it carefully...Or just go somewhere else to work out.
very friendly staff and very clean