They take forever to fill online orders and they never get them right.
A. B. Lihos
They’re super busy at shift changes and breaks but I love them.
Sharon Martin
Very unfriendly!!! Almost makes me uncomfortable!
Atmosphere: 3
Food: 4
Service: 3
LD Stafford
Can't believe you can't scan your app and get points. This is ridiculous, Starbucks. What's even worse is they can't bother to put up a sign so people who want to use their app for points, to get or spend, know to go to a different location.
Atmosphere: 1
Food: 5
Service: 1
Ash
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
Dawn Michelle Smallwood
Fast And courteous!
Atmosphere: 5
Food: 5
Service: 5
Julia May
This Starbucks is truly a bright light in a dark place. You would never think that a hospital coffee shop can alter your experience, but the baristas Erin & Katie made me feel heard and understood after sitting in the ER all night with my father. I'll admit I walked up frazzled and unprepared to order, stressed about holding up the line. These two told me not to worry and spent several minutes helping me find a drink I may enjoy--even told me if I ended up not liking their recommendation they'd make me something else. They ended up giving a great recommendation and even wrote it down for me so I would know how to order it again! 100% a positive experience and would recommend this Starbucks to anyone because of the staff. Special thank you to Erin & Katie, you two made my morning! (And thank you for the sticker on my cup).
J S
After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits they have now memorized my drink order as well.
Chelsea Eady
Does not open on time and they act like they don’t see you waiting
Mark Karvinen
They just can’t seem to open on time—almost a half hour late at this point. Moving on down to the hospital cafeteria instead.
I stood in line for 20 minutes to get just one drink. The two girls at 2:30 pm on 9/29/22 was to busy video chatting with a girl and whoever was on the phone. When I was finally able to order I requested a venti medicine ball. Got rung up. I paid then continued to wait a additional 15 minutes for my hot medicine ball. Ok here is my situation I got my husband which we was at Erlanger Hospital we walked all the way to our truck I got my husband situated then I got in buckled my seat belt. To a drink of my hot medicine ball..... to my surprise it was "NOTHING BUT HOT WATER." NO TEA BAGS, NO MEDICINE BALL, JUST HOT WATER. I PAID FOR HOT WATER"!!!!I will be calling manager in the morning not one on site and close at 5 pm. Things are getting bad people when we are paying for hot water to drink.
Rachel Williams
Sign says open at 6. Still standing outside at 6:25
Carl Fizia
The customer service is not good here. It took almost 45 minutes to take one order. Ovisoly there was some circumstances but helping your other customers that are spending this tipe of $ is expected
Warren Isenhower
I waited for about 15 minutes, the line was long so I understood and was patient. However, as I was in line a man walked to the front of the line and they made his order. I was shocked. I thought they were all about equality and all that. I was so upset, there were literally 15 ppl in front of this man. I WILL NEVER RETURN. It was just sickening, we are almost all healthcare workers but apparently if you are the director of security and named Phil, you just get to skip the line. Can Phil run a code? Does Phil know how to properly do CPR? But furthermore, if you are Phil do you not have the social awareness that what you’re doing is perceived as inconsiderate at best? I asked Phil and he told me this is what Starbucks told him to do. I WILL NEVER BUY ANYTHING HERE AGAIN.
Dakota Brown
Katie is the absolute best! She literally made my daughter feel better after her appointment both times we came here. She’s an amazing barista, and has the absolute best attitude. If I could give 11/10 I would. Thank you becoming a familiar face.
They take forever to fill online orders and they never get them right.
They’re super busy at shift changes and breaks but I love them.
Very unfriendly!!! Almost makes me uncomfortable!
Atmosphere: 3
Food: 4
Service: 3
Can't believe you can't scan your app and get points. This is ridiculous, Starbucks. What's even worse is they can't bother to put up a sign so people who want to use their app for points, to get or spend, know to go to a different location.
Atmosphere: 1
Food: 5
Service: 1
Starbucks should not be allowed to let someone order 30 drinks at one time. Medical staff just want a simple coffee and don't have time to wait on someone who orders 30+ drinks. We don't have time to wait 45 minutes. This was even after I placed a mobile order to give them time to make my coffee. Get down there at the estimated time still waiting 30 minutes.
Atmosphere: 1
Food: 2
Service: 1
Fast And courteous!
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is truly a bright light in a dark place. You would never think that a hospital coffee shop can alter your experience, but the baristas Erin & Katie made me feel heard and understood after sitting in the ER all night with my father. I'll admit I walked up frazzled and unprepared to order, stressed about holding up the line. These two told me not to worry and spent several minutes helping me find a drink I may enjoy--even told me if I ended up not liking their recommendation they'd make me something else. They ended up giving a great recommendation and even wrote it down for me so I would know how to order it again! 100% a positive experience and would recommend this Starbucks to anyone because of the staff. Special thank you to Erin & Katie, you two made my morning! (And thank you for the sticker on my cup).
After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits they have now memorized my drink order as well.
Does not open on time and they act like they don’t see you waiting
They just can’t seem to open on time—almost a half hour late at this point. Moving on down to the hospital cafeteria instead.
Restaurantji Recommends
I stood in line for 20 minutes to get just one drink. The two girls at 2:30 pm on 9/29/22 was to busy video chatting with a girl and whoever was on the phone. When I was finally able to order I requested a venti medicine ball. Got rung up. I paid then continued to wait a additional 15 minutes for my hot medicine ball. Ok here is my situation I got my husband which we was at Erlanger Hospital we walked all the way to our truck I got my husband situated then I got in buckled my seat belt. To a drink of my hot medicine ball..... to my surprise it was "NOTHING BUT HOT WATER." NO TEA BAGS, NO MEDICINE BALL, JUST HOT WATER. I PAID FOR HOT WATER"!!!!I will be calling manager in the morning not one on site and close at 5 pm. Things are getting bad people when we are paying for hot water to drink.
Sign says open at 6. Still standing outside at 6:25
The customer service is not good here. It took almost 45 minutes to take one order. Ovisoly there was some circumstances but helping your other customers that are spending this tipe of $ is expected
I waited for about 15 minutes, the line was long so I understood and was patient. However, as I was in line a man walked to the front of the line and they made his order. I was shocked. I thought they were all about equality and all that. I was so upset, there were literally 15 ppl in front of this man. I WILL NEVER RETURN. It was just sickening, we are almost all healthcare workers but apparently if you are the director of security and named Phil, you just get to skip the line. Can Phil run a code? Does Phil know how to properly do CPR? But furthermore, if you are Phil do you not have the social awareness that what you’re doing is perceived as inconsiderate at best? I asked Phil and he told me this is what Starbucks told him to do. I WILL NEVER BUY ANYTHING HERE AGAIN.
Katie is the absolute best! She literally made my daughter feel better after her appointment both times we came here. She’s an amazing barista, and has the absolute best attitude. If I could give 11/10 I would. Thank you becoming a familiar face.