“When I'm in Gallatin, I sometimes stop at Panera's for the bacon chicken chipotle pizza. At the register, I placed my order, paid, and went to wait for the order. But after 10 minutes, l was told they no longer had the bacon chipotle chicken pizza on the menu anymore. So I asked for a refund. I explained how I really loved this pizza only. The manager heard me and she was so sweet. She said to me that although they no longer made this pizza, she would personally make one for me. She made my day. This is great customer service. She didn't have to go out of her way.“
“When I'm in Gallatin, I sometimes stop at Panera's for the bacon chicken chipotle pizza. At the register, I placed my order, paid, and went to wait for the order. But after 10 minutes, l was told they no longer had the bacon chipotle chicken pizza on the menu anymore. So I asked for a refund. I explained how I really loved this pizza only. The manager heard me and she was so sweet. She said to me that although they no longer made this pizza, she would personally make one for me. She made my day. This is great customer service. She didn't have to go out of her way.“