Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.
Atmosphere: 2
Food: 1
Service: 1
Mike Kneeland
Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be
Atmosphere: 5
Food: 5
Service: 5
Nicole Roper
I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.
Atmosphere: 4
Food: 2
Service: 2
Paper Corgi (PaperCorgi)
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
Julie P.
We've always had good luck with ice cream cones and ice cream cakes. I see it's temporarily closed. I hope it's for remodeling. Staff isn't bad. They're pleasant enough but don't go over and above. I think a lot of places have a hard time getting good help right now. The bad reviews had brutal experiences. Mine was fine.
Kamryn Hughes
My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.
David Harzman
Young girl around the counter offers zero customer service. 10/26
Atmosphere: 1
Food: 5
Service: 1
LadyD 77
Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.
EL
My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.
Casey Brogan
Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS
The girl was on her phone and had a earbud in which is very unprofessional while working and serving customers. Was kinda rude too. Definitely won't go back
Keith Hyman
DON'T EAT HERE. HIGH RISK!!!I walked out! The grey-haired man with a crew cut behind the counter coughed into his hand then proceeded to fill the order of the customer before me WITHOUT WASHING HIS HANDS. Like I said, I walked out after pointing this out to the other customers. He still made no move to wash his hands. Well, hell: I'll never go THERE again!
jennifer mcgrew
If you love ice cream or ice cream cakes. It is the place to go.
Lilly Hertzog
Was handed my ice cream cone by a boy that had no gloves on and dirty hands. Definitely won’t be coming here anymore.
Julie Kay Clark
THEY DO. NOT ANSWER THEIR PHONE!! I've been trying to call for 4 hours to see if they have a birthday cake for my grandson and it just rings and rings. I called the Baskins Robbins store on Hillwood and the girl there said they NEVER ANSWER THEIR PHONE. Such rudeness and lack of consideration. Shame on this company for not holding their employees to a higher standard.
Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.
Atmosphere: 2
Food: 1
Service: 1
Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be
Atmosphere: 5
Food: 5
Service: 5
I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.
Atmosphere: 4
Food: 2
Service: 2
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
We've always had good luck with ice cream cones and ice cream cakes. I see it's temporarily closed. I hope it's for remodeling. Staff isn't bad. They're pleasant enough but don't go over and above. I think a lot of places have a hard time getting good help right now. The bad reviews had brutal experiences. Mine was fine.
My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.
Young girl around the counter offers zero customer service. 10/26
Atmosphere: 1
Food: 5
Service: 1
Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.
My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.
Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS
Restaurantji Recommends
The girl was on her phone and had a earbud in which is very unprofessional while working and serving customers. Was kinda rude too. Definitely won't go back
DON'T EAT HERE. HIGH RISK!!!I walked out! The grey-haired man with a crew cut behind the counter coughed into his hand then proceeded to fill the order of the customer before me WITHOUT WASHING HIS HANDS. Like I said, I walked out after pointing this out to the other customers. He still made no move to wash his hands. Well, hell: I'll never go THERE again!
If you love ice cream or ice cream cakes. It is the place to go.
Was handed my ice cream cone by a boy that had no gloves on and dirty hands. Definitely won’t be coming here anymore.
THEY DO. NOT ANSWER THEIR PHONE!! I've been trying to call for 4 hours to see if they have a birthday cake for my grandson and it just rings and rings. I called the Baskins Robbins store on Hillwood and the girl there said they NEVER ANSWER THEIR PHONE. Such rudeness and lack of consideration. Shame on this company for not holding their employees to a higher standard.