I’ve always liked Baskin Robbins, but the past two times I haven’t been able to get a milkshake. The first time, a couple weeks ago, they were out of milk. Today’s excuse was the machine was broken. Oh well.
Atmosphere: 2
Food: 3
Service: 1
Benjam
Went I was much younger, there were Baskin Robbins everywhere in Knoxville, TN. Now all these years later, they are scarce and difficult to find. That said, I was in Oak Ridge, TN last weekend, I found a Baskin Robbins there so I decided to stop by the Drive-thru and make an order. I looked on the menu but it did not see any mention of the Baskin Robbins famous World Class Chocolate Ice Cream. So I became disappointed until the voice came across the Speaker asking if I needed a minute or if I had any questions. I asked if they still carried the original World Class Chocolate Ice Cream? They said that they do. I became excited by the response and I order 1 scooped on a sugar cone. We drove to the Window and paid for our order, I could not wait for that taste once again, a taste that I remember from my Childhood. Then it the Ice Cream and Cone were handed to me. The moment I taste it, I remembered this Ice Cream from my childhood so vividly. It was tasty and yummy too, the Velvety Milk Chocolate & White Chocolate flavored Mousse Ice Creams mixed together. I will make it a point to go back to Oak Ridge and have more of this since it cannot be found in Knoxville, TN anymore.
Chelsea Kent
This place is never open don’t even waste your time making the drive there.
AJ A
The employees had their music playing so loud it sounded like a night club. They literally couldn't hear each other talk yelling back and forth. Initially was ignored by first two employees until 3rd one came from the back yelling to turn down the music and finally helped us. Before I had even taken a few bites music was back up to uncomfortably loud level.
Sandy Walls
I took my granddaughter through the drive through and literally had to wait 20 minutes to even get waited on. If it wasn’t for her wanting it so bad I wouldn’t have waited. Worst service ever. I don’t see how they stay open with service like this
Maria Catron
Fantastic service and wonderful ice cream especially on a warm summer night! So glad Baskin-Robbins is back in OR!!
Ash
Worst customer service. I'm not sure how they maintain a franchise license with how they serve the public. My first encounters with this location were dismal at best, but I thought maybe I caught them on a bad day. No, they are rude and clearly have no leadership in management/owner(s). At the very least, someone should acknowledge the drive thru to tell them that they're busy. I waited over 10 minutes trying to talk to someone. Understaffed is one thing, but zero acknowledgment is a choice. The employees are rude inside, slow, incompetent, and the facility doesn't appear to be kept at ServSafe standards. Disappointing is the understatement of the century.
Scott Hicks
Would be 5 stars if I didn't have to look at the customer service guy's underwear the whole time. Common people let's pull our pants up at work.
janeth Escarzaga
I wish I didn’t have to choose a star simply to leave a review. I will not be returning to this BR location ever again! We received the worst customer service ever! We stand in front of the employees for about 10 min there was only one person in front of us but the employees were to busy talking amongst each other. We never received acknowledgment nor a “we will be right with you” once it was our turn to order the young man took my daughter order and made me and my husband wait because apparently his mother had walked in and he needed to get them taken care of even though we were already ordering. When I asked to speak to a manager he responded with “Why I needed to speak with a manager” I felt so disrespected and so humiliated. I will never pay for ice cream at this place again! ?
Samantha Davis
Service was great and the employees were fantastic. But this place could use some cleaning up and tlc. The bathrooms were real bad and the ice cream case was super foggy.
Worst service and ice cream I have ever had at a Baskin Robbins. Worker handed me a cup of melted ice cream over flowing to where I couldn't even take it through my car window because it would have dripped all over everything. New ownership hasn't changed a thing.
Araya Johnson
Paid over $8 for a medium malt and received what was essentially a little ice cream in a cup of milk. Drove all the way back to be told "I put a lot of malt in there." Guess we'll stick to DQ
Kelly Allen
Not sure why the MUSIC has to be so loud inside and out. Very had to place order!!
Donna Beck
Ordered through the drive thru. The young man was very polite and friendly. So glad they are open again.
Baskin Robbins Simpsonville
Visited this local BR when in town. I was surprised at how wonderful the cakes looked and how well the staff was treating the very busy dining room. These guys are great!
I’ve always liked Baskin Robbins, but the past two times I haven’t been able to get a milkshake. The first time, a couple weeks ago, they were out of milk. Today’s excuse was the machine was broken. Oh well.
Atmosphere: 2
Food: 3
Service: 1
Went I was much younger, there were Baskin Robbins everywhere in Knoxville, TN. Now all these years later, they are scarce and difficult to find. That said, I was in Oak Ridge, TN last weekend, I found a Baskin Robbins there so I decided to stop by the Drive-thru and make an order. I looked on the menu but it did not see any mention of the Baskin Robbins famous World Class Chocolate Ice Cream. So I became disappointed until the voice came across the Speaker asking if I needed a minute or if I had any questions. I asked if they still carried the original World Class Chocolate Ice Cream? They said that they do. I became excited by the response and I order 1 scooped on a sugar cone. We drove to the Window and paid for our order, I could not wait for that taste once again, a taste that I remember from my Childhood. Then it the Ice Cream and Cone were handed to me. The moment I taste it, I remembered this Ice Cream from my childhood so vividly. It was tasty and yummy too, the Velvety Milk Chocolate & White Chocolate flavored Mousse Ice Creams mixed together. I will make it a point to go back to Oak Ridge and have more of this since it cannot be found in Knoxville, TN anymore.
This place is never open don’t even waste your time making the drive there.
The employees had their music playing so loud it sounded like a night club. They literally couldn't hear each other talk yelling back and forth. Initially was ignored by first two employees until 3rd one came from the back yelling to turn down the music and finally helped us. Before I had even taken a few bites music was back up to uncomfortably loud level.
I took my granddaughter through the drive through and literally had to wait 20 minutes to even get waited on. If it wasn’t for her wanting it so bad I wouldn’t have waited. Worst service ever. I don’t see how they stay open with service like this
Fantastic service and wonderful ice cream especially on a warm summer night! So glad Baskin-Robbins is back in OR!!
Worst customer service. I'm not sure how they maintain a franchise license with how they serve the public. My first encounters with this location were dismal at best, but I thought maybe I caught them on a bad day. No, they are rude and clearly have no leadership in management/owner(s). At the very least, someone should acknowledge the drive thru to tell them that they're busy. I waited over 10 minutes trying to talk to someone. Understaffed is one thing, but zero acknowledgment is a choice. The employees are rude inside, slow, incompetent, and the facility doesn't appear to be kept at ServSafe standards. Disappointing is the understatement of the century.
Would be 5 stars if I didn't have to look at the customer service guy's underwear the whole time. Common people let's pull our pants up at work.
I wish I didn’t have to choose a star simply to leave a review. I will not be returning to this BR location ever again! We received the worst customer service ever! We stand in front of the employees for about 10 min there was only one person in front of us but the employees were to busy talking amongst each other. We never received acknowledgment nor a “we will be right with you” once it was our turn to order the young man took my daughter order and made me and my husband wait because apparently his mother had walked in and he needed to get them taken care of even though we were already ordering. When I asked to speak to a manager he responded with “Why I needed to speak with a manager” I felt so disrespected and so humiliated. I will never pay for ice cream at this place again! ?
Service was great and the employees were fantastic. But this place could use some cleaning up and tlc. The bathrooms were real bad and the ice cream case was super foggy.
Restaurantji Recommends
Worst service and ice cream I have ever had at a Baskin Robbins. Worker handed me a cup of melted ice cream over flowing to where I couldn't even take it through my car window because it would have dripped all over everything. New ownership hasn't changed a thing.
Paid over $8 for a medium malt and received what was essentially a little ice cream in a cup of milk. Drove all the way back to be told "I put a lot of malt in there." Guess we'll stick to DQ
Not sure why the MUSIC has to be so loud inside and out. Very had to place order!!
Ordered through the drive thru. The young man was very polite and friendly. So glad they are open again.
Visited this local BR when in town. I was surprised at how wonderful the cakes looked and how well the staff was treating the very busy dining room. These guys are great!