My wife and I just moved back to Texas and she totally recommended this place! After church last week we stopped by for lunch...Can't remember what she ordered but I ordered French dip & we waited for about 35 minutes with no food delivered to the table.When the food finally came out, French dip was cold to the touch & FOUL to the mouth!!!It's like our sandwiches had been ready but waiting for 20 minutes or more and then eventually delivered to the table...HORRIBLE service & no apologies by the staff!!!PLEASE FIND ANOTHER PLACE TO EAT! DO NOT GO HERE!!!!!!!!! ?PS - On a side note, our hostess who took our order, she was a LOVELY older lady and completely friendly!!! Everything else was HORRIBLE!!!
Atmosphere: 1
Food: 1
Service: 1
Caleb C
I'm not one to usually write reviews, but after the amount of times this McAlister's has messed up my order makes me hopeful that my review will be heard and lead to some sort of change. I really do like the food here, and have been coming to this location consistently for the last 2-3 years (but have since stopped because of how often they mess things up and the long wait times.)I have some food allergies (that makes McAlister's one of the few takeout spots that I can consistently eat), but almost most every other time that I come here they have to remake my order because they put at least one of the items that I'm allergic to on the sandwich.I always have to check to make sure nothing is put on the sandwich that I can't have, even though I always reorder the EXACT same sandwich through the app every time that has the ingredients I can't have removed.It wouldn't be so bad if the wait times weren't as bad as they are either. I understand that things get messed up occasionally when things are busy... but I'm so fed up with having to wait 20 minutes to get a sandwich that has to be completely remade.I have had absolutely no problems with the way I've been treated by the staff when they realize the mistakes, and they are generally very accommodating to fix the mistake... I have just stopped coming to this McAlister's all together because it has become a waste of my time & they seem to always mess something up.
Atmosphere: 3
Food: 4
Service: 1
Jay Comer
I wish I could leave a worse review... Just moved to Texas, been here less than a week and my new bride recommended this DISGUSTING restaurant!Faculty was nice but They expected me to give them a tip when I haven't even tasted the food or experienced their service! I gave them $0.01 on my debit card. Let me tip on my experience!!!Well, y'all are going to get tips based on this! I ordered French dip. Nearly a half an hour later it finally came out to the table and my French dip sandwich was cold! The au jus sauce? That was semi-warm...SOMEBODY PURPOSELY LEFT THIS WAITING for some reason! I'm guessing they didn't get a tip that they DIDN'T deserve...CURSE THIS WRETCHED RESTAURANT!!!NEGATIVE ⭐'s IF I COULD!!!If I was Texas I'd embarrassed by this restaurant!!!!!¡!!! ABSOLUTELY HORRID FOOD AND RESTAURANT!!!!FYI, MY TABLE WAITERS WERE AWESOME! ???HORRIBLE RESTAURANT! DO NOT GO! ?
Atmosphere: 1
Food: 1
Service: 1
Ricki Bobbi
Was really good. Customer service was
Atmosphere: 5
Food: 5
Service: 5
Luis Concepcion
Never again! Food was cold, and there was paper inside my sandwich. The rice and beans was more like a soup. The manager skipped our table completely when he went around greeting all the other tables. Not worth the $40 dollars.
Atmosphere: 3
Food: 1
Service: 1
Kristin Erb
We had a small catering order that was delivered to ACU softball field. Ray was amazing in getting our order and making sure we had everything we needed. He even followed up after our order was delivered to see if everything went well and also to check to see if we won our games!! Great service and great food! We highly recommend using McAlister's for your catering needs!!
Food: 5
Service: 5
Recommended dishes: Club Sandwich, Potato Salad, Chips, McAlister's Club, Salad
Megan M.
The food is great. The atmosphere is calm and upbeat. The service is good and there are a lot of healthy food options.
Vera Sparks
The North side location is going down hill. I have weekly lunches here with my father and we have ended up with items that aren't suppose to be in our sandwich or spud just to have an employee say "I don't even know" or have an attitude for forgetting a side.
Atmosphere: 1
Food: 1
Recommended dishes: Chips, Club Sandwich, Salad, Jalapeno Turkey Crunch
J W
The New Yorker was delish. Picked up in drive thru right on time. Thanks!
Food: 5
David Fettis
There potatoes are dry and hard. There use to have good potatoes.
Came in for a to go order. Nothing in particular happened with me, but while waiting I noticed just how friendly the staff was with every customer. They were all working very hard and in good spirits. You can also really tell how much the manager helps his team and and how good he is at his job! I hope y'all see this and know someone noticed that y'all are doing a wonderful job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwich
Matt Sivley
For 6 people it will be around 100$. Great food, calm atmosphere. Went here for Sunday lunch. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The McAlister's Club, Country Potato Soup, Turkey Melt, Salad, French Dip
Stephanie L.
I eat at home, even before Covid, but the atmosphere is nice for a date, or a laid back hang with friends. I've ordered a Spud with everything, a Salad, Sandwiches to my liking, and the Soups...all Yum! Folks will complain about anything, but the one time an entree got messed up, they made it right, and it was delicious. McAlister's Deli is my favorite Deli in Abilene!
Kerrie Barney
We visited with a large group to celebrate a birthday. The staff were exceptionally accommodating, and the food was fabulous. Initially, ordering was slow as the person seemed newer to the role. When the manager jumped in, it went much quicker. Savannah salad is my new favorite, and I've gotten it the last three times I've been here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Kathy McCorkle
There was a line but it went very fast ? food was very good ?
My wife and I just moved back to Texas and she totally recommended this place! After church last week we stopped by for lunch...Can't remember what she ordered but I ordered French dip & we waited for about 35 minutes with no food delivered to the table.When the food finally came out, French dip was cold to the touch & FOUL to the mouth!!!It's like our sandwiches had been ready but waiting for 20 minutes or more and then eventually delivered to the table...HORRIBLE service & no apologies by the staff!!!PLEASE FIND ANOTHER PLACE TO EAT! DO NOT GO HERE!!!!!!!!! ?PS - On a side note, our hostess who took our order, she was a LOVELY older lady and completely friendly!!! Everything else was HORRIBLE!!!
Atmosphere: 1
Food: 1
Service: 1
I'm not one to usually write reviews, but after the amount of times this McAlister's has messed up my order makes me hopeful that my review will be heard and lead to some sort of change. I really do like the food here, and have been coming to this location consistently for the last 2-3 years (but have since stopped because of how often they mess things up and the long wait times.)I have some food allergies (that makes McAlister's one of the few takeout spots that I can consistently eat), but almost most every other time that I come here they have to remake my order because they put at least one of the items that I'm allergic to on the sandwich.I always have to check to make sure nothing is put on the sandwich that I can't have, even though I always reorder the EXACT same sandwich through the app every time that has the ingredients I can't have removed.It wouldn't be so bad if the wait times weren't as bad as they are either. I understand that things get messed up occasionally when things are busy... but I'm so fed up with having to wait 20 minutes to get a sandwich that has to be completely remade.I have had absolutely no problems with the way I've been treated by the staff when they realize the mistakes, and they are generally very accommodating to fix the mistake... I have just stopped coming to this McAlister's all together because it has become a waste of my time & they seem to always mess something up.
Atmosphere: 3
Food: 4
Service: 1
I wish I could leave a worse review... Just moved to Texas, been here less than a week and my new bride recommended this DISGUSTING restaurant!Faculty was nice but They expected me to give them a tip when I haven't even tasted the food or experienced their service! I gave them $0.01 on my debit card. Let me tip on my experience!!!Well, y'all are going to get tips based on this! I ordered French dip. Nearly a half an hour later it finally came out to the table and my French dip sandwich was cold! The au jus sauce? That was semi-warm...SOMEBODY PURPOSELY LEFT THIS WAITING for some reason! I'm guessing they didn't get a tip that they DIDN'T deserve...CURSE THIS WRETCHED RESTAURANT!!!NEGATIVE ⭐'s IF I COULD!!!If I was Texas I'd embarrassed by this restaurant!!!!!¡!!! ABSOLUTELY HORRID FOOD AND RESTAURANT!!!!FYI, MY TABLE WAITERS WERE AWESOME! ???HORRIBLE RESTAURANT! DO NOT GO! ?
Atmosphere: 1
Food: 1
Service: 1
Was really good. Customer service was
Atmosphere: 5
Food: 5
Service: 5
Never again! Food was cold, and there was paper inside my sandwich. The rice and beans was more like a soup. The manager skipped our table completely when he went around greeting all the other tables. Not worth the $40 dollars.
Atmosphere: 3
Food: 1
Service: 1
We had a small catering order that was delivered to ACU softball field. Ray was amazing in getting our order and making sure we had everything we needed. He even followed up after our order was delivered to see if everything went well and also to check to see if we won our games!! Great service and great food! We highly recommend using McAlister's for your catering needs!!
Food: 5
Service: 5
Recommended dishes: Club Sandwich, Potato Salad, Chips, McAlister's Club, Salad
The food is great. The atmosphere is calm and upbeat. The service is good and there are a lot of healthy food options.
The North side location is going down hill. I have weekly lunches here with my father and we have ended up with items that aren't suppose to be in our sandwich or spud just to have an employee say "I don't even know" or have an attitude for forgetting a side.
Atmosphere: 1
Food: 1
Recommended dishes: Chips, Club Sandwich, Salad, Jalapeno Turkey Crunch
The New Yorker was delish. Picked up in drive thru right on time. Thanks!
Food: 5
There potatoes are dry and hard. There use to have good potatoes.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Came in for a to go order. Nothing in particular happened with me, but while waiting I noticed just how friendly the staff was with every customer. They were all working very hard and in good spirits. You can also really tell how much the manager helps his team and and how good he is at his job! I hope y'all see this and know someone noticed that y'all are doing a wonderful job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwich
For 6 people it will be around 100$. Great food, calm atmosphere. Went here for Sunday lunch. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The McAlister's Club, Country Potato Soup, Turkey Melt, Salad, French Dip
I eat at home, even before Covid, but the atmosphere is nice for a date, or a laid back hang with friends. I've ordered a Spud with everything, a Salad, Sandwiches to my liking, and the Soups...all Yum! Folks will complain about anything, but the one time an entree got messed up, they made it right, and it was delicious. McAlister's Deli is my favorite Deli in Abilene!
We visited with a large group to celebrate a birthday. The staff were exceptionally accommodating, and the food was fabulous. Initially, ordering was slow as the person seemed newer to the role. When the manager jumped in, it went much quicker. Savannah salad is my new favorite, and I've gotten it the last three times I've been here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
There was a line but it went very fast ? food was very good ?
Atmosphere: 5
Food: 5
Service: 5