BOTH my cookies were raw on the inside… yuck! Will not be coming back to this location.
Atmosphere: 1
Service: 1
Rachel Sanchez
I ordered a custom mermaid cake, and it tasted delicious and was ready on time. However, I really wish someone would have contacted me and told me they didn't do mermaid themed cakes. It looked like I did it myself. It provided many laughs, but is not what I expected from a professional establishment.
Food: 4
Service: 3
Recommended dishes: Birthday Cake
Kennedy Adcock
I ordered delivery and the delivery driver delivered it to the wrong house. When we went to the house they said they had already eaten it. I was so upset because my dad just got engaged so this was an engagement cookie cake to surprise them. I called the store not knowing what else to do and the lady on the phone was extremely nice and offered to make me a new cake if we were able to pick it up. She had it ready within 30 min. Extremely grateful for her and will order from here again !
Atmosphere: 5
Food: 5
Service: 5
patrick alley
Extremely professional and
Atmosphere: 5
Food: 5
Service: 5
Christina Morris
Placed my order earlier in the week. Scheduled pick up for 11am. I got there a little late (40 min late) and my cake was not ready and they forgot about it. They asked if I could go walk around while they worked on it real quick. I had people waiting on me for a party and needed to leave, I could not wait for them to start making my cake. They asked if I still wanted to come get it lager, no. I don’t recall them even apologizing.This is not the first time I’ve gone and had a problem. Last time I went they messed up the name and tried re writing and wiped the knife they were still using on my cake in the trash. Definitely done ordering here.
Remi Bates
I’ve been here twice and the customer service is the same. Horrible. Unfriendly young staff members. First time I went in two Caucasian females had a whole conversation going that continued when I walked in. Neither one greeted me, neither one acted as if I were present. I almost left but decided not to waste a 15 min drive. Second visit, I was greeted but the young female (same one from before) acted as if she couldn’t wait for me to leave. Very dry, unfriendly turned her back and started talking to her co worker before I had a chance to walk out. Just rude. I’ll start going back to the Stonebriar location. The staff there smile, act excited to see their customers, explain free cookie options etc. They’re happy to do their JOB!
AJHR
Delicious,ordered Pickup via Doordash. Manager went above and beyond to deliver an outstanding experience!
B Kono
Cookie cake looks great, exactly as ordered. Right on time for pick up and staff were friendly.
Joseph Reyes
Placed an order of chocolate chip cookies for my sons 2nd COCO Themed birthday party and this is what I got. Job well done! Birthday boy loved them.I provided two cookie cutters and told Elsa what I wanted and she did not disappoint. Highly recommended.
Mallory Chenault
Very happy with our cookie cake! Our twins wanted a Spiderman and garbage truck cake. So happy with the result!
Good enough, but the chocolate chip cookies didn't have that much gluten in them and were a little stale. And they were too big for me. Costco has better cookies in my opinion.
Shawna Horton
My order was cancelled on my sons birthday understandably due to the shooting the weekend before. But I was never refunded my money ~$50.00. I called the store owner and she said oh it needs to go through the third party, but it was ordered off their website no third party reached out to me, I had no name etc. Just GAC. So I called the owner said she sees the refund was processed, I said okay and let it ride for a few days. No refund. I called again on the 18th, and the girl told me the manager would call the office and find out what happened, and fix it . Its been a week now, no call- no refund, and I had to spend another $50.00 ordering from a different location so $100.00 for one cookie cake. DO NOT PURCHASE FROM THIS LOCATION, ITS A SCAM, - also they seem to run the one in Stonebriar Mall because every time I call the Allen store , I get the mall. Filing with BBB
Chi Son
I am actually kind of horrified by my experience here. I ordered online and got the notification my order was delivered (I love out of state and it was for another person). Order never showed up so after half an hr of waiting, I gave them a call to ask what we should do. Now I do want to mention, more than likely the lady that answered the phone was just playing middle man so I do not fault her completely. But that assistant manager in the back had quite a mouth on her. I could hear her through the phone and I can't believe the way she was conducting herself, talking to her staff or telling me to "deal with it." It took me a bit to see if they would even look up my order but instead I was met with "if it left my store, it's not my problem." Wow. I also ordered directly through the Great American Cookie website, she told me to call Doordash and get my money back there. I did not order through or do business with Doordash for this transaction. While I understand company websites do integrate with third party providers, ordering systems and payment processer, I felt that her dismissal was not good customer service. Also, probably not a wise idea when your caller ID from a different state and your response back is "if you want us to remake it, come get it yourself." Cookie cake was fine, but I doubt I will be ordering again or recommending this business.
Vyanka Torralba
Lauren did an amazing job! We requested a Sonic themed cookie cake and left very happy.
Melissa DeAnne
Elsa did an awesome job on my sons cookie cake today! Thank you so much!!
BOTH my cookies were raw on the inside… yuck! Will not be coming back to this location.
Atmosphere: 1
Service: 1
I ordered a custom mermaid cake, and it tasted delicious and was ready on time. However, I really wish someone would have contacted me and told me they didn't do mermaid themed cakes. It looked like I did it myself. It provided many laughs, but is not what I expected from a professional establishment.
Food: 4
Service: 3
Recommended dishes: Birthday Cake
I ordered delivery and the delivery driver delivered it to the wrong house. When we went to the house they said they had already eaten it. I was so upset because my dad just got engaged so this was an engagement cookie cake to surprise them. I called the store not knowing what else to do and the lady on the phone was extremely nice and offered to make me a new cake if we were able to pick it up. She had it ready within 30 min. Extremely grateful for her and will order from here again !
Atmosphere: 5
Food: 5
Service: 5
Extremely professional and
Atmosphere: 5
Food: 5
Service: 5
Placed my order earlier in the week. Scheduled pick up for 11am. I got there a little late (40 min late) and my cake was not ready and they forgot about it. They asked if I could go walk around while they worked on it real quick. I had people waiting on me for a party and needed to leave, I could not wait for them to start making my cake. They asked if I still wanted to come get it lager, no. I don’t recall them even apologizing.This is not the first time I’ve gone and had a problem. Last time I went they messed up the name and tried re writing and wiped the knife they were still using on my cake in the trash. Definitely done ordering here.
I’ve been here twice and the customer service is the same. Horrible. Unfriendly young staff members. First time I went in two Caucasian females had a whole conversation going that continued when I walked in. Neither one greeted me, neither one acted as if I were present. I almost left but decided not to waste a 15 min drive. Second visit, I was greeted but the young female (same one from before) acted as if she couldn’t wait for me to leave. Very dry, unfriendly turned her back and started talking to her co worker before I had a chance to walk out. Just rude. I’ll start going back to the Stonebriar location. The staff there smile, act excited to see their customers, explain free cookie options etc. They’re happy to do their JOB!
Delicious,ordered Pickup via Doordash. Manager went above and beyond to deliver an outstanding experience!
Cookie cake looks great, exactly as ordered. Right on time for pick up and staff were friendly.
Placed an order of chocolate chip cookies for my sons 2nd COCO Themed birthday party and this is what I got. Job well done! Birthday boy loved them.I provided two cookie cutters and told Elsa what I wanted and she did not disappoint. Highly recommended.
Very happy with our cookie cake! Our twins wanted a Spiderman and garbage truck cake. So happy with the result!
Restaurantji Recommends
Good enough, but the chocolate chip cookies didn't have that much gluten in them and were a little stale. And they were too big for me. Costco has better cookies in my opinion.
My order was cancelled on my sons birthday understandably due to the shooting the weekend before. But I was never refunded my money ~$50.00. I called the store owner and she said oh it needs to go through the third party, but it was ordered off their website no third party reached out to me, I had no name etc. Just GAC. So I called the owner said she sees the refund was processed, I said okay and let it ride for a few days. No refund. I called again on the 18th, and the girl told me the manager would call the office and find out what happened, and fix it . Its been a week now, no call- no refund, and I had to spend another $50.00 ordering from a different location so $100.00 for one cookie cake. DO NOT PURCHASE FROM THIS LOCATION, ITS A SCAM, - also they seem to run the one in Stonebriar Mall because every time I call the Allen store , I get the mall. Filing with BBB
I am actually kind of horrified by my experience here. I ordered online and got the notification my order was delivered (I love out of state and it was for another person). Order never showed up so after half an hr of waiting, I gave them a call to ask what we should do. Now I do want to mention, more than likely the lady that answered the phone was just playing middle man so I do not fault her completely. But that assistant manager in the back had quite a mouth on her. I could hear her through the phone and I can't believe the way she was conducting herself, talking to her staff or telling me to "deal with it." It took me a bit to see if they would even look up my order but instead I was met with "if it left my store, it's not my problem." Wow. I also ordered directly through the Great American Cookie website, she told me to call Doordash and get my money back there. I did not order through or do business with Doordash for this transaction. While I understand company websites do integrate with third party providers, ordering systems and payment processer, I felt that her dismissal was not good customer service. Also, probably not a wise idea when your caller ID from a different state and your response back is "if you want us to remake it, come get it yourself." Cookie cake was fine, but I doubt I will be ordering again or recommending this business.
Lauren did an amazing job! We requested a Sonic themed cookie cake and left very happy.
Elsa did an awesome job on my sons cookie cake today! Thank you so much!!