I normally shop at the William Canon location but was in the area near Research Blvd location. I shopped on Friday 08Mar early afternoon; store was unusually busy. I was not able to find the Home&Body Hand Soap in the store. When I checked out I asked about the soap. I was directed to the customer service desk. The Costco rep was able to find the soap and brought it to me. They told me, however, that even though I had completed my shopping and already waited in line once to pay for my purchases none of the Costco reps would help me pay for the soap. I was told that I need to go back into the store and wait in line again to pay for the soap. I'm an exec member and have been a Costco member for decades. Not sure what happened to customer service. There were several registers and people available that would have afforded me the opportunity to pay for the soap. Will try not to return to this location. Hopefully not indicative of a decline in Costco customer support. Sad. Too bad.
Bhagyashree B.
This Costco location has more plants (tree saplings) than the South Austin store. It also stocks more Indian food varieties including organic dal (lentils) and sona masoori rice, usually by Khazana brand. Checkout lines are long, especially during the weekend.
Destini W.
The area is extremely congested, but there's always great products. I wish the line wasn't so long being that people were waiting from the back of the store. I think the employees are flustered because it's always busy. I wish there was better organization.
Tara I.
What happened to the level of customer service here? You can tell the employees are unhappy. Been going to this location for years and the last two times I shopped there (and spend hundreds of dollars each time) I've been treated badly. One experience I'll never forget was when I asked the cashier how much this particular water was because there wasn't a price posted and the guy helping her said "I bet I can go back there and find the price tag right now" basically calling me stupid. Plus last time I went they didn't have ANYTHING I needed because they don't carry the products anymore...It's starting to become worthless to be a member anymore. I'll take my chances with H‑E‑B, at least I know I won't be treated horribly and called stupid.
Grace L.
I purchased a box of 6 piece's pomegranates on 12/23/2023 for $18.89,but had 4 pieces were bad (please see the picture of the fruit taken on 12/24/202). Should you refund some money to me? Please advise. Thanks. Grace Lo see attached picture taken in 12/24/2023 and recipe
Mary C.
What can I say? A lot of organics of excellent quality. I don't buy meat there -- seems mass produced.
Steven T.
Rude woman working the exit. Can not articulate her reason for not allowing to going to food court with a membership. This is the only person working for Costco who is just flat out rude
Susette D.
Come on guys,it's Costco. We all know. Gas especially. Wine is a deal. Champagne for NYE. Appetizers. Christmas treat gifts. Flowers. Samples!!
Joe C.
Today, 9/22/23, was the first time I've had a negative experience at this Costco. I got into the "self checkout" lane that is actually staffed. This is a great convenience. Today the person directing customers to a lane to check out obviously spoke little to no English. He kept on saying to me, "eight, eight." I finally figured out he meant for me to go to lane "A." When I got to the register there was another young man who stood there with his hands in his pockets. He would not look at me. I finally asked him is he was working that register. He just grunted and scanned my card. The rest of the transaction went ok but the person never looked at me or acknowledged me in any way. I described the scene to a young man at the front of the store who appeared to be in some management position. Not sure what this is about Costco but someone needs to not only require some English literacy but also train these folks.
Gracy M.
My husband and I always find what we need and get exceptional service. The store is always clean and organized.
I love Costco and have been a member since 1999. This one I find different thing's occasionally from my regular on Kelly Lane. This last time I was able to find a delicious chicken pesto lasagna. Also I have found the beef lamb for gyros here more regularly. I can never get out of a Costco for under $100 even if I have just a couple things on my listThe employees are wonderful. Always very helpful. The butcher helped me find a cut of steak that was very tender but cheaper than the filet. You can't beat the price of their huge chicken for $4.99 so many great choices of food by the chicken for a ready made meal. Great prices on produce. The one thing about Costco, if you see it, buy it because they may not carry it all the time. The parking lot is large but it seems busier than Kelly Lane . I always get my gas here as it is usually cheaper Will be back for sure!!!The store is always clean as well as the bathrooms. I love the self checkouts. Occasionally the employees will help check me out if not busy.
Val R.
I am a loyal Costco member since 2001. I love Costco and everything about it! That's why I'm so sad to give this report. Today as I was leaving just after checking out. Two employees Kendall and Brooms were standing at the end of the self check isle. They were very involved in a conversation. Kendall had her back turned to me. I had to stop and wait for them to notice that I was there attempting to move. This is how I overheard Brooms say. Oh wow that's just some Texas sh*#! Really that's just ridiculous . Now Brooms did self censor and only say the "SH". But I am here to tell you. A person should not say things out loud that might be construed as negative by a casual listener. To put it plainly don't talk sh*# about Texas in Texas.
Jeff B.
This is my regular Costco for the pharmacy. Proximity will keep me coming.Had an incident just now at the self checkout. The device needed my card, but I didn't do it right. I asked for help from the clerk close by saying, "Excuse me", twice. She bulled over and said, "They're are others who can help you!" I said, (with attitude back, admittedly) "I'm so sorry to bother you. I'm just trying to buy something."She fixed the machine. I paid and left. Still angry though. You can't treat consumers poorly anymore if you care about reviews. She obviously doesn't.
Shonel G.
Dropped car off for service and they left our keys to our car is someone else's car.They called my husband and let him know the keys are lost. I'm not real impressed with this whole situation.After an hour wait they convinced the customer to bring the keys back to the store.
Ellie C.
One of the best grocery spots in ATX. They have a great variety of groceries including many international options. Great selection of meats, seafood, fruits outdoor gears, home goods and frozen stuffs. There's a huge parking lot outside + a gas station = super convenient!
I normally shop at the William Canon location but was in the area near Research Blvd location. I shopped on Friday 08Mar early afternoon; store was unusually busy. I was not able to find the Home&Body Hand Soap in the store. When I checked out I asked about the soap. I was directed to the customer service desk. The Costco rep was able to find the soap and brought it to me. They told me, however, that even though I had completed my shopping and already waited in line once to pay for my purchases none of the Costco reps would help me pay for the soap. I was told that I need to go back into the store and wait in line again to pay for the soap. I'm an exec member and have been a Costco member for decades. Not sure what happened to customer service. There were several registers and people available that would have afforded me the opportunity to pay for the soap. Will try not to return to this location. Hopefully not indicative of a decline in Costco customer support. Sad. Too bad.
This Costco location has more plants (tree saplings) than the South Austin store. It also stocks more Indian food varieties including organic dal (lentils) and sona masoori rice, usually by Khazana brand. Checkout lines are long, especially during the weekend.
The area is extremely congested, but there's always great products. I wish the line wasn't so long being that people were waiting from the back of the store. I think the employees are flustered because it's always busy. I wish there was better organization.
What happened to the level of customer service here? You can tell the employees are unhappy. Been going to this location for years and the last two times I shopped there (and spend hundreds of dollars each time) I've been treated badly. One experience I'll never forget was when I asked the cashier how much this particular water was because there wasn't a price posted and the guy helping her said "I bet I can go back there and find the price tag right now" basically calling me stupid. Plus last time I went they didn't have ANYTHING I needed because they don't carry the products anymore...It's starting to become worthless to be a member anymore. I'll take my chances with H‑E‑B, at least I know I won't be treated horribly and called stupid.
I purchased a box of 6 piece's pomegranates on 12/23/2023 for $18.89,but had 4 pieces were bad (please see the picture of the fruit taken on 12/24/202). Should you refund some money to me? Please advise. Thanks. Grace Lo see attached picture taken in 12/24/2023 and recipe
What can I say? A lot of organics of excellent quality. I don't buy meat there -- seems mass produced.
Rude woman working the exit. Can not articulate her reason for not allowing to going to food court with a membership. This is the only person working for Costco who is just flat out rude
Come on guys,it's Costco. We all know. Gas especially. Wine is a deal. Champagne for NYE. Appetizers. Christmas treat gifts. Flowers. Samples!!
Today, 9/22/23, was the first time I've had a negative experience at this Costco. I got into the "self checkout" lane that is actually staffed. This is a great convenience. Today the person directing customers to a lane to check out obviously spoke little to no English. He kept on saying to me, "eight, eight." I finally figured out he meant for me to go to lane "A." When I got to the register there was another young man who stood there with his hands in his pockets. He would not look at me. I finally asked him is he was working that register. He just grunted and scanned my card. The rest of the transaction went ok but the person never looked at me or acknowledged me in any way. I described the scene to a young man at the front of the store who appeared to be in some management position. Not sure what this is about Costco but someone needs to not only require some English literacy but also train these folks.
My husband and I always find what we need and get exceptional service. The store is always clean and organized.
Restaurantji Recommends
I love Costco and have been a member since 1999. This one I find different thing's occasionally from my regular on Kelly Lane. This last time I was able to find a delicious chicken pesto lasagna. Also I have found the beef lamb for gyros here more regularly. I can never get out of a Costco for under $100 even if I have just a couple things on my listThe employees are wonderful. Always very helpful. The butcher helped me find a cut of steak that was very tender but cheaper than the filet. You can't beat the price of their huge chicken for $4.99 so many great choices of food by the chicken for a ready made meal. Great prices on produce. The one thing about Costco, if you see it, buy it because they may not carry it all the time. The parking lot is large but it seems busier than Kelly Lane . I always get my gas here as it is usually cheaper Will be back for sure!!!The store is always clean as well as the bathrooms. I love the self checkouts. Occasionally the employees will help check me out if not busy.
I am a loyal Costco member since 2001. I love Costco and everything about it! That's why I'm so sad to give this report. Today as I was leaving just after checking out. Two employees Kendall and Brooms were standing at the end of the self check isle. They were very involved in a conversation. Kendall had her back turned to me. I had to stop and wait for them to notice that I was there attempting to move. This is how I overheard Brooms say. Oh wow that's just some Texas sh*#! Really that's just ridiculous . Now Brooms did self censor and only say the "SH". But I am here to tell you. A person should not say things out loud that might be construed as negative by a casual listener. To put it plainly don't talk sh*# about Texas in Texas.
This is my regular Costco for the pharmacy. Proximity will keep me coming.Had an incident just now at the self checkout. The device needed my card, but I didn't do it right. I asked for help from the clerk close by saying, "Excuse me", twice. She bulled over and said, "They're are others who can help you!" I said, (with attitude back, admittedly) "I'm so sorry to bother you. I'm just trying to buy something."She fixed the machine. I paid and left. Still angry though. You can't treat consumers poorly anymore if you care about reviews. She obviously doesn't.
Dropped car off for service and they left our keys to our car is someone else's car.They called my husband and let him know the keys are lost. I'm not real impressed with this whole situation.After an hour wait they convinced the customer to bring the keys back to the store.
One of the best grocery spots in ATX. They have a great variety of groceries including many international options. Great selection of meats, seafood, fruits outdoor gears, home goods and frozen stuffs. There's a huge parking lot outside + a gas station = super convenient!