Waste of time getting there, parking, waiting for the order, and overpriced for the amount of meat and quality of burger
Kerra S.
Fries, chicken burger, and chicken nuggets were all overwhelmingly salty... and truly not good. I didn't finish more then10% of my meal before calling it a day. So many other burger places with a similar price and much better quality.
Son Nguyen
Smoke shack was juicy and fresh, fries was crispy. Staffs was friendly and Greg, manager, was awesome. What’s else could anyone ask for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Michelle D.
Best service ever. My family was in Austin for vacation and that told us many fun places to visit. They were very kind to my kids also
Houston Frost
It’s a 5 star burger joint. It loses 3 stars because of difficulty with togo / pickup orders. I live 3 blocks down the street. Would order more frequently if I could park and pickup / drive thru.
Heard the staff talk about how they take turns jacking off into the milkshake mix. Will never be returning again.
Yaser S.
The fries were freshly made and the burger was awesome. The Shack lemonade did not get my 100, but it was good maybe I can give it a 85-90 score.Store is very clean and people are friendly.Finding a parking spot is a challenge.
Atmosphere: 4
Food: 5
Service: 4
Y .Sahebi
The burger was awesome.Clean store with friendly people.Finding a parking spot is a challenge.
Aiden was the best! I couldn’t decide between some options and he helped me decide what was best! Great burgers in a centralized enviornment.Vegetarian options: There’s a mushroom burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Cheese Fries, Burger, Fries
Eli Seal
They got rid of ordering and replaced it with touchscreens. There was no way to ask questions. So we ordered less because we were less willing to take risk. The tables and place in general was filthy. It had just opened and we were 1 of 2 customers so I guess that means they had not cleaned since at least the day before. If the tables and the area were customers were at was dirty, how dirty was the kitchen?Edited to add: The burgers were 75% of the size they used to be.Vegetarian options: Portobello burger stuffed with cheese
Atmosphere: 2
Food: 3
Service: 2
Linda Roden
Purchased the avocado, bacon burger. Fresh ingredients and the meat had great flavor. Very delicious and filling meal .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, French Fries
Becky Porter
I am pretty picky about chicken and the chicken sandwiches ch was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Cheese Fries, French Fries
Nico Khayyat
The staff was friendly, knowledgable and attentive! Ranferi helped me out today and he was super hospitable and definitely made my experience great! I will come back!
Wonderful customer service, Will try again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Waste of time getting there, parking, waiting for the order, and overpriced for the amount of meat and quality of burger
Fries, chicken burger, and chicken nuggets were all overwhelmingly salty... and truly not good. I didn't finish more then10% of my meal before calling it a day. So many other burger places with a similar price and much better quality.
Smoke shack was juicy and fresh, fries was crispy. Staffs was friendly and Greg, manager, was awesome. What’s else could anyone ask for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Best service ever. My family was in Austin for vacation and that told us many fun places to visit. They were very kind to my kids also
It’s a 5 star burger joint. It loses 3 stars because of difficulty with togo / pickup orders. I live 3 blocks down the street. Would order more frequently if I could park and pickup / drive thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheese Fries, Shackburger
Heard the staff talk about how they take turns jacking off into the milkshake mix. Will never be returning again.
The fries were freshly made and the burger was awesome. The Shack lemonade did not get my 100, but it was good maybe I can give it a 85-90 score.Store is very clean and people are friendly.Finding a parking spot is a challenge.
Atmosphere: 4
Food: 5
Service: 4
The burger was awesome.Clean store with friendly people.Finding a parking spot is a challenge.
Atmosphere: 4
Food: 5
Service: 4
10 out of 10!! Fabulous food, great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Aiden was the best! I couldn’t decide between some options and he helped me decide what was best! Great burgers in a centralized enviornment.Vegetarian options: There’s a mushroom burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Cheese Fries, Burger, Fries
They got rid of ordering and replaced it with touchscreens. There was no way to ask questions. So we ordered less because we were less willing to take risk. The tables and place in general was filthy. It had just opened and we were 1 of 2 customers so I guess that means they had not cleaned since at least the day before. If the tables and the area were customers were at was dirty, how dirty was the kitchen?Edited to add: The burgers were 75% of the size they used to be.Vegetarian options: Portobello burger stuffed with cheese
Atmosphere: 2
Food: 3
Service: 2
Purchased the avocado, bacon burger. Fresh ingredients and the meat had great flavor. Very delicious and filling meal .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, French Fries
I am pretty picky about chicken and the chicken sandwiches ch was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger and Cheese Fries, French Fries
The staff was friendly, knowledgable and attentive! Ranferi helped me out today and he was super hospitable and definitely made my experience great! I will come back!
Atmosphere: 5
Food: 5
Service: 5