Taco Bell

6511 S I-35 Frontage Rd, Austin
(512) 448-2351

Recent Reviews

ricardo sanchez

Worse customer service ever a drive thru employee with a long pony tail is very rude. Doesn’t care about the customer I told him that my truck would not fit in the drive thru and I walked to the door and was very rude, after he shut the door in my face I would never come back here I don’t recommend this location if that guy is working. He would probably mess up your order. He needs to know how to have better customer service.

Service: 1

Awry Stoic

Men's restroom soap dispenser was out of soap. Sink looked physically

Atmosphere: 4

Food: 5

Service: 5

Mr Lee

I can appreciate fast food for its purpose, but just eating two crunchy shelled tacos hurt my stomach badly...

Atmosphere: 5

Food: 1

Service: 5

Smile Itconfusespeople

Walked in no one at counter. No sign saying there no front help and you have to use screen pad to order. Then there was me and two other people waiting to be helped, with question on the order and payment. Stood for about 10 minutes even though employees saw us standing there. Had to yell to the people if anyone was helping the front. One girl just shook her head no. Then another employee said you had to order through screen. Give prop to the one young man who came to front and asked who needed help. Bad business to change to screen and not have a notice that this what happening. And bad customer service to see people waiting and not even ask if they need help. Just plain stupid.

Service: 1

yolanda morua

Tacos are never cooked to a brown tortilla , I like my tortilla brown on both sides I have to request to brown the tortillas. Every

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Ground Beef Burrito

Danielle O'Donnell

This location use to be great but now it's horrible. My order is always incorrect. I called and they placed me on hold for 40 minutes and I could hear the people in the back laughing. I tried calling and it would say the line is busy. Horrible customer service!

Atmosphere: 1

Food: 1

Service: 1

Perry Foster

Generous proportions and great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tacos, Beefy Crunch Burrito

marie estrada

I've been having Taco Bell for a long time and still good ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tacos

Andrew Rivera

My food was cold like it was thrown together and not even care. I recommend going to the one on Slaughter location.

Atmosphere: 2

Food: 1

Service: 2

Jocelyn Garcia

If I could rate them 0 starts I definitely would!!! I went there to get a $5 craving box and a couple of tacos and 1. We found a hair on the taco, 2. The Dorito Locos taco were very stale and taste like plastic, like if it’s been sitting there and 3. The food didn’t process very well because my husband threw up the food and I kept having constant diarrhea. I called and spoke to the manager and she kept fighting back not to give me a refund because she needed to see the food even though I kept explaining to her multiple times and we threw it away in our garbage. She told me that the whole kitchen staff needed to see the food so she can give me a refund, was very rude about it and refuse to give me her name. When I was trying to explain myself she hung up and kept denying my calls. This location was very rude from the beginning when I was ordering my food and will forever disappoint me. NEVER ORDER FROM THIS TACO BELL! 0 STARS

Atmosphere: 1

Food: 1

Service: 1

Celia Cruz

No customer service skills. Tacos were

Atmosphere: 1

Food: 1

Service: 1

Kaci Thomas

Didn't give customization a, was insistent i was wrong. Didn't give a refund or fix the food.

Atmosphere: 3

Food: 2

Service: 1

N a t

Food was perfectly assembled. A little bit on the Luke warm side but I was starving and it absolutely hit the spot ^_^ great job guys. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Chalupas Supreme Combo, Cheesy Roll Up

Synier

Genuinely the worst Taco Bell I have ever been to.Order was missing items, and upon revisiting the store, the employee argued with me about what I had ordered, and what items were missing. Even after supposedly adding the missing items, the bags were still missing items, and the food is stone-cold.I normally enjoy Taco Bell, but avoid this location at all costs.

Atmosphere: 1

Food: 1

Service: 1

Joseph S.

Only bad experience I've ever had at a Taco Bell. Received half of my order and even what I got was incorrect. Burnt beyond edible, and didn't even provide sauce with nacho fries. This location is truly a disappointment to the brand and should be avoided at all costs. The owner should be ashamed to have such a disgrace for a fast food restaurant.

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