pretzels always taste good and if they don’t have the type of pretzel i want readily available, they have other flavors and types that are just as enjoyable ready to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket, Mini Pretzel Dogs, Cinnamon Sugar Pretzel Nuggets
giant22000
Shout out to young man working register 8/26/23 @ 7pm! Very pleasant and courteous!! Such a breath of fresh air to receive his level of customer service! Wish I knew his name but Auntie Ann’s should consider him a model employee!!
Synn
It’s always a horrible experience every time I come here. The lack of professionalism is just awful.
Sydney Symone
It’s always a horrible experience every time I come here. The lack of professionalism is just awful.
Samantha Betros
Chance after chance after chance & nothing ever changes. Going on an hour wait for 2 pretzels.
Crystal Sorrow
The wait for one pretzel is ridiculous. There was none made. and 30 minutes for the wrong pretzel. Thanks!
Samuel Said
The menu is good, BUT the wait to receive your order is unreasonable and unrealistic. They need to do better.
Kristy Sachs
It took about 15 minutes to get our 2 pretzels and the employee was eating and never changed her gloves.
Kayla Marcotte
Manager there was rude, told me their ordering system is my fault, told me my complaint was invalid, told me if I complained nobody would care, when I got upset & finally got an attitude she told me she doesn’t like “people like me” & when I asked for her bosses information she refused to give it & told me nobody cares about the lies coming from my mouth. When I did submit a corporate complaint, an employee asked why I submitted 3(?) bogus complaints.
I just encountered the RUDEST person. I was standing in line and my daughter in law comes up to me and asks what I'm getting and I said the pretzel dogs and the guy yells "those will be 30 minutes" and so I said how long for just reg. pretzel bites and he mumbles something that neither of us heard or understood and my DIL says, I'm sorry we didn't hear you, how long for the reg. pretzel bites and he YELLS, "I'm doing them right now." Needless to say, we walked away. If the business owner reads this, the employee was the middle aged, white guy, with tattoos. So incredibly rude.
Haleigh Courts
Went there at 4:30 on my lunch break today and was told they were closed, and maybe 5 minutes later, when I was passing them by to go back to work, I see them serving customers. Very interesting.
Jamie G.
They have terrible customer service! Especially the red head woman there. They refused to fix our order and said to "just eat it" they need new employees. I will never return.
Rebeca Valero
Poor service provided by Martha B (name according to the receipt she provided). Went Nov 21, 2021 around 12:30 PM and I had a coupon on my phone and she seemed so lost that she didn’t want to help me use my coupon. After that I wanted to add more food to my order and she got mad and complained to me that “I should had told her that I wanted to add more food before”. Do they not train them to give good service? It seems like now a days no one wants to provide good customer service. Just horrible service and ugly attitude by that employee.
Bad service never has anything
Atmosphere: 1
Food: 5
Service: 1
pretzels always taste good and if they don’t have the type of pretzel i want readily available, they have other flavors and types that are just as enjoyable ready to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket, Mini Pretzel Dogs, Cinnamon Sugar Pretzel Nuggets
Shout out to young man working register 8/26/23 @ 7pm! Very pleasant and courteous!! Such a breath of fresh air to receive his level of customer service! Wish I knew his name but Auntie Ann’s should consider him a model employee!!
It’s always a horrible experience every time I come here. The lack of professionalism is just awful.
It’s always a horrible experience every time I come here. The lack of professionalism is just awful.
Chance after chance after chance & nothing ever changes. Going on an hour wait for 2 pretzels.
The wait for one pretzel is ridiculous. There was none made. and 30 minutes for the wrong pretzel. Thanks!
The menu is good, BUT the wait to receive your order is unreasonable and unrealistic. They need to do better.
It took about 15 minutes to get our 2 pretzels and the employee was eating and never changed her gloves.
Manager there was rude, told me their ordering system is my fault, told me my complaint was invalid, told me if I complained nobody would care, when I got upset & finally got an attitude she told me she doesn’t like “people like me” & when I asked for her bosses information she refused to give it & told me nobody cares about the lies coming from my mouth. When I did submit a corporate complaint, an employee asked why I submitted 3(?) bogus complaints.
Restaurantji Recommends
I just encountered the RUDEST person. I was standing in line and my daughter in law comes up to me and asks what I'm getting and I said the pretzel dogs and the guy yells "those will be 30 minutes" and so I said how long for just reg. pretzel bites and he mumbles something that neither of us heard or understood and my DIL says, I'm sorry we didn't hear you, how long for the reg. pretzel bites and he YELLS, "I'm doing them right now." Needless to say, we walked away. If the business owner reads this, the employee was the middle aged, white guy, with tattoos. So incredibly rude.
Went there at 4:30 on my lunch break today and was told they were closed, and maybe 5 minutes later, when I was passing them by to go back to work, I see them serving customers. Very interesting.
They have terrible customer service! Especially the red head woman there. They refused to fix our order and said to "just eat it" they need new employees. I will never return.
Poor service provided by Martha B (name according to the receipt she provided). Went Nov 21, 2021 around 12:30 PM and I had a coupon on my phone and she seemed so lost that she didn’t want to help me use my coupon. After that I wanted to add more food to my order and she got mad and complained to me that “I should had told her that I wanted to add more food before”. Do they not train them to give good service? It seems like now a days no one wants to provide good customer service. Just horrible service and ugly attitude by that employee.
BETTER THAN PRETZELMAKER?