My order was ‘A single patty cheeseburger with swiss, add mushrooms… no condiments, no veggies… just a burger with swiss cheese and mushrooms only… onion rings and a drink… a simple meal, right?? $16 later, I’m charged for a Mushroom Swiss burger, that would include condiments, grilled onions, lettuce and tomato… there is a difference of nearly $2.50 for toppings I don’t want and didn’t get… when I said, I ordered a cheeseburger with swiss and mushrooms, only… she said, no, you ordered a Mushroom Swiss burger… that’s ridiculous. She hands me a ‘receipt’ that no one can read (waaay PAST time to change the ink!)Since I walked on waiting on a to-go order, it didn’t bother me when it took several minutes for anyone to notice ‘a customer’ in the completely empty dining room/counter area… but they didn’t know that, nor did they care to.The burger was fixed correctly and tasted very good (the reason for 2 stars) but $16 for a basic burger meal and zero customer service… now I understand why there was not a soul in the dining room at 5p on a weeknight…
Sean Lisenby
Lady makes me wait before taking my order, then she finally slowly makes her way to me and takes my order, looking like she has something better to do. then she can't break my $50 bill. There goes my lunch break. If that's the service you get there, it's no surprise the register has less than $36 in it I'll not be going back.
Jennifer Garcia
Who is the manger for Hamburger Depot?I would like to make a complaint
Rossy Davis
Always great burgers,that's a nice size,that taste great
ILLYA COLEMAN
Best burgers ? in town!
Lillie S.
I placed the order on line 30 min before . The order was supposed to be ready at 7:42pm . I arrived at the drive thru and no one attended the window . After waiting for a while an employee showed to the window and I gave her the information about the online order . Mins later she opened the window and gave me the drink I had ordered . She said they were working on my order . I waited and at 8 pm she opened the window again and gave me my ordered . It was at 8 pm and she locked the window . I arrived home and I was missing 3 plates and they gave me a sandwich instead of one if the burgers that I had ordered . I'm usually a customer at the Nederland location and they always have very good customer service. But not here . I don't recommend this restaurant at this location.
Joseph Mahoney
Good burgers, chicken salads, wraps, hamburger steaks.. Small restaurant in a gas station. Gas station concept kinda makes ya wonder if it's gonna be good. All in all it's a good little lunch spot.
Gerardo Garcia
Great burgers..
James Collins
Homemade burgers made to order. High quality at either location. Burgers are huge. East a meal and take a nap.
Tim Hinson
AMAZING! Staff was awesome, friendly, and gave great service. The food was fantastic.
My order was ‘A single patty cheeseburger with swiss, add mushrooms… no condiments, no veggies… just a burger with swiss cheese and mushrooms only… onion rings and a drink… a simple meal, right?? $16 later, I’m charged for a Mushroom Swiss burger, that would include condiments, grilled onions, lettuce and tomato… there is a difference of nearly $2.50 for toppings I don’t want and didn’t get… when I said, I ordered a cheeseburger with swiss and mushrooms, only… she said, no, you ordered a Mushroom Swiss burger… that’s ridiculous. She hands me a ‘receipt’ that no one can read (waaay PAST time to change the ink!)Since I walked on waiting on a to-go order, it didn’t bother me when it took several minutes for anyone to notice ‘a customer’ in the completely empty dining room/counter area… but they didn’t know that, nor did they care to.The burger was fixed correctly and tasted very good (the reason for 2 stars) but $16 for a basic burger meal and zero customer service… now I understand why there was not a soul in the dining room at 5p on a weeknight…
Lady makes me wait before taking my order, then she finally slowly makes her way to me and takes my order, looking like she has something better to do. then she can't break my $50 bill. There goes my lunch break. If that's the service you get there, it's no surprise the register has less than $36 in it I'll not be going back.
Who is the manger for Hamburger Depot?I would like to make a complaint
Always great burgers,that's a nice size,that taste great
Best burgers ? in town!
I placed the order on line 30 min before . The order was supposed to be ready at 7:42pm . I arrived at the drive thru and no one attended the window . After waiting for a while an employee showed to the window and I gave her the information about the online order . Mins later she opened the window and gave me the drink I had ordered . She said they were working on my order . I waited and at 8 pm she opened the window again and gave me my ordered . It was at 8 pm and she locked the window . I arrived home and I was missing 3 plates and they gave me a sandwich instead of one if the burgers that I had ordered . I'm usually a customer at the Nederland location and they always have very good customer service. But not here . I don't recommend this restaurant at this location.
Good burgers, chicken salads, wraps, hamburger steaks.. Small restaurant in a gas station. Gas station concept kinda makes ya wonder if it's gonna be good. All in all it's a good little lunch spot.
Great burgers..
Homemade burgers made to order. High quality at either location. Burgers are huge. East a meal and take a nap.
AMAZING! Staff was awesome, friendly, and gave great service. The food was fantastic.
Restaurantji Recommends
Excellent Service and Food.
The burger was delicious, but the customer service sucks.
This place needs to clean their restaurant... it's disgusting and I mean disgusting... shameful
Best burgers around.
One of my favorite locations for burgers. There was quick, helpful, and friendly service. The place has a cool feel to it.